Gousto customer service- anyone getting replies? Annoyed

[VinoEsmeralda]

I've emailed Gousto on 3 occasions to let them know that the labelled veg they sent was underweight ( label said 120 gr but was 90 gr and 110 gr) and have had no reaction (photos send)despite me emailing twice plus spoken to live chat who's 1st question was - do you have photos? I answered no as thought I deleted them but hadnt. They said they couldn't do anything.....
I normally don't check their weights (honest!)as assume it will be on or over but bought asparagus elsewhere and it looked so much more so I checked.

Saturday I opened a packet of chicken ( use by date Sunday) and the whole kitchen smelled of rotten eggs and it was slimey. Again emailed them and no response.

So disappointed as we like a Gousto box now and again but after the chicken that was off ( came home after a full day of athletics competition and wanted an easy meal)I have paused our subscription.

Anybody else had the same problem or have I been blacklisted as the asparagus moaner....

I have had any problems sorted out quickly using the chat function on the app rather than emails.

Interesting.

I will weigh mine later as a box has just arrived. Weve used the chicken breasts tonight so I cant check those. I do think their prices are OK but the meat portion sizes are getting smaller and smaller - one 250g chicken breast for two portions. Id prefer upgrades on meat size like they do upgrade on more expensive cuts.

Couldn't wait! Just been and weighed all my meats. All over. Some only by 10g but some by 10 percent.

Its the only thing i've ever weighed as it was 4 asparagus pp and thought that was laughably little. Bought some more ( same-ish weight) and it looked so much more hence the weighing.

Meat off happens I suppose- box deluvery was delayed & hot but boy it stank.

I was worried in the past few weeks with the heat. I dont usually get my box until after 4 oclock and the blocks are usually half ice at worst. This summer theyve been defrosted although still cold water. I can imagine a delayed box being pretty close to unrefrigerated.