Ppp
Sorry for long post need help. I bought 3 vouchers with a small business back in Feb as Mother's Day treat. I have only been able to use one voucher as it takes so long to get a response or get booked in. one booking was booked four times and every single time we would travel over an hour and no one would be around for appointment and then we would get excuses. Understandably the person using the voucher was upset and had words so the business has refused us to use the other two vouchers and said would rather give me a refund as they feel like we're not understanding people and feel threatened. They then said they don't feel comfortable giving refund unless we return vouchers so I did first class recorded delivery and although it was delivered and signed for the business claim to not received it and are now basically saying there's no proof so no refunds. The business then try to revert and say "let's be fair we don't normally offer refunds anyway" but I made it clear that I want my money back as promised by manager. I've raised this with Royal Mail who have confirmed it was delivered to specific address and are now looking further into it. Business got very upset that I'm escalating and won't get back to my messages and is still saying no proof no refund. Is there anything I can do? Or anyone I can go to for advice?