Apple account keeps being hacked

[Bayliss1]

I keep receiving an email to say my Apple account password has been reset but I haven't reset it! I've had this happen about 6 times in the last 2 weeks. I'm running out of password ideas!! Very worried that whoever it is is going to have access to my bank details!

Is it definitely a genuine email you are getting?

Yes I think so. I've tried putting my old password in when asked (after receiving the email) but it doesn't work. It's playing havoc with my iCloud...photos not uploading automatically due to not being logged in!

First, run a virus program on your computer to check for malicious items (if you've got something on there they can see you changing it and what to).

Then log into your account and double-check the email address/es linked to your account. Change them if you can.

Then reset the password to your email.

Then reset the password to your apple stuff.

Re-run the virus programs (including malware).

DH is in IT and always recommends logging onto your account from a different computer and changing the password from there first

Then go onto your normal computer and run virus checker etc.

Hope that helps.

I would normally recommend another computer as well but depending on where you do it, this could be worse because you don't know if they have keyloggers or anything else bad on there because you don't maintain it.

That's why I'd do it on your own computer after running virus/malware/spyware checks unless you have a friend who has a computer you trust (my DH's and his friends for example have more security measures than a regular computer - even my own).