Do I contact Tesco?

[Shoshe]

I ordered a shop from Tesco on Sunday to arrive Monday between 8-10. It didn't arrive. I live on an Army Camp and the driver has to phone me and be booked in at the gate.
When I phoned at 10.30 on Monday night I was told that the driver had tried to deliver but the Guardroom wouldn't let him in and he had tried to ring me.
Bollocks
I was reading on iPhone waiting for the call and DH was on duty in the guardroom he would have been the person to sign the driver in
So after a rant at Tesco they agreed to deliver between 8-10 the next morning which meant that DH couldn't go to bed till they had arrived.
At 10.20 he phoned them to be told it was on its way. Eventually it arrived at 11.30. No apology driver said he had booking between 10-12.
Sooooo this morning I get an email refunding my order! Do I tell them I did eventually get the order or not!

Bump

So you got the shopping but they have now refunded you?

I would be tempted too say nothing but if you are going to order from them again they may realise their mistake.

I would probaby contact them and say thanks for the refund I presume its for a goodwill gesture for your totally crap delivery service ...But obvioously put in a nicer way. Then give details....

Since we moved they haven't got one order right and am sooooo tempted to say nothing, but it was almost a hundred pound so my conscious won't let me. I will email them so that it is all in writing

Just thought when I ranted about it being late I did ask for the delivery charge to be refunded.

Tell them how bad they have been and so it really Thanking them...they won't ask for the money back as it would really but them in bad face ....and then try Sainsburgers next time !!