Hi All
I posted this already on moneysavingexpert but thought I would warn people here too
Ordered a Toulouse table from Harveys. When it arrived there were lots of horrible gouges in the table top. We complained to Harveys and they sent an 'independent' engineer round to have a look and see if he could repair. This guy coloured the marks in with a flipping felt tip pen!!! He said he sees loads of furniture from the Toulouse range (he said 5 per day) so obviously loads of people not happy with this furniture. The table in the shop looked great, the one delivered sucks.
The 'independent' engineer produced a report for Harveys that said the table was fine, he put in some blurry pictures taken on his mobile and then had the cheek to attach my signature to the bottom saying I was happy with the repair! 
I'm obviously not happy with the felt tip pen repair but I am being ignored by Harveys customer service team. What can I do?
WARNING: DO NOT BUY FROM HARVEYS AND DO NOT LET THE 'INDEPENDENT' REPAIR MAN WITH THE FELT TIP PEN THROUGH YOUR FRONT DOOR!!
forums.moneysavingexpert.com/showthread.php?t=3940303