Posting on behalf of someone, they live in a private rented house and receive housing benefits and are on uc, 2 adults 3 children, 1 of is which are autistic. They are having nothing but problems with the house, serve damp, mould, leaking radiators, haven’t had heating for weeks, black dust, they wipe there arms and it’s black from black dust, there band (2) out of (4) for a council house but could be waiting years, it’s effecting there mental health bad. What else can they do? What could bump them to band 1 and any services that can help? Thank you x