Sorry that this happened. Can you let us know what device and browser you're using?

It sounds like it's a mixture of timing out from leaving the tab open, and from longer threads. We know it's a workaround but if it's happening every time, please could you change your posts per page? It would most definitely fix the crashing due to longer threads. You can also clear your cache which can help, since sometimes browsers cache older versions of web pages - and this can cause problems.

Hello!

We haven't encountered the aw snap message this week but we're really keen to look into it. Can you possibly send a screenshot of the error and let us know what device and browser you're using on both laptops?

No problem - we're still looking into it but it's difficult to replicate this one as it seems to be an isolated case on android. We're really sorry we don't have more answers at this time but we'll keep trying to replicate it.

That's OK! You can also log out and back in again which also refreshes it. Woul you be able to try this?

Hello, can we check what app you're using - IOS or android? Could we ask you to uninstall/reinstall?

Thanks, we agree - there are definitely some browser related issues going on too!

@Throckmorton we're really sorry to hear that - we're working hard to resolve all the issues and so we hope that your break will be a v short one.

@Gasp0deTheW0nderD0g a new advanced search is currently in the testing stage. We v much appreciate that you're persevering and, as I said above, we hope to resolve these issues as soon as we can.

Hi

It's really helpful our end because we think this has an impact on the crashing. Can you let us know how many?

Thanks for including the link to the thread, @Throckmorton - that's very helpful. We're still investigating this issue and will update you as soon as we can. We're sorry again that this is taking so long to resolve.

Thanks all, we really do appreciate the extra information being provided here.
We will continue to keep you updated on this issue.

Thanks, everyone for your patience - we know it's probably running out at this stage but we're really keen to get to the bottom of it. We're currently trying to replicate the issue and so it would really help if you could share the URL of the page that's crashed. Thank you.

Can we just check how many posts per page you're viewing?

Hi Datun,

Yes, the longer threads definitely seem to be more of an issue. While we're finding the fix for it, we are finding that setting your 'view posts' to 25 or 50 per page rather than 1000 is preventing some of the crashes. Annoying if you prefer to scroll through and not wait for new pages to load, but it might be a temporary work around until it's properly sorted.

Thanks, Kite.
We're still trying to sort a fix for this but we will update as soon as we can.

Could you follow these instructions when you have a moment? support.google.com/chrome/answer/95669?hl=en-GB&co=GENIE.Platform%3DDesktop

Also, if anyone has a moment, could you give this a go? It has instructions that may prevent the crashes.

support.google.com/chrome/answer/95669?hl=en-GB&co=GENIE.Platform%3DDesktop

Thanks for keeping us updated everyone. This is proving quite tricky to replicate so we don't have any updates yet. We are going to continue investigating this.

If the site continues to crash for you then please could you try posting on a different browser? Just until we have this sorted.

Are you able to test viewing less posts per page to see if that fixes it?
We don't expect you to keep it like that, we just want to pinpoint whereabouts this is coming from!

Hi everyone

Can we check how many posts you're viewing per page? If it's 1000 please can you change it - it may be that the device doesn't have enough memory to load that amount of posts.

Hi all

We're very much trying to get this resolved - we're really sorry it's taking a long time. We're struggling to find the root of the issue, but we will keep you updated.

In the meantime, would you possibly be able to try a different browser to access the site?

Thank you!

We haven't got any updates on this yet but we'll post as soon as we do!

Thanks! We'll keep you updated

Thanks for your patience - we're still trying to resolve this issue. @PansyPetunia
@Getoff
@BowiesJumper
can you please let us know which version of the site you're using - app/mobile site/desktop?

Thanks in advance.

We're sorry about this - we definitely don't want to lose you.
Can we check - is this IOS or android? Can we have a screenshot of the error message? As much information as possible would be a really big help in us locating and fixing the issue.