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Original poster

It's about time you gave us a new update, MNHQ

111 replies

BIWI · 15/05/2022 22:42

The new platform is really not working well - you only have to look at the list of complaints on Site Stuff

... many (most?) of which are not being addressed by MNHQ.

Come on! It's been some time now since you launched the new platform, and while a smooth transition is probably too much to expect, very little seems to be improving since the launch.

WTAF is going on? When can we expect all the things you're promising to actually happen?

OP posts:
Oblomov22 · 17/05/2022 10:56

There's is an update.
Has worked for me.

Can now do paragraphs.

LegsOfJelly · 17/05/2022 10:39

Ooh, good thread. While we're at it:

  • I keep being logged out, despite "keep me logged in" being ticked. It's really annoying.
  • agree with all the comments above on bookmarks. It's hard to find bookmarked posts.

I'm on a Samsung Mobile. Haven't got the app.

MNHQ
SueMumsnet · 17/05/2022 10:30

SpongeBobJudgeyPants · 17/05/2022 10:28

Hi Mumsnet. You don't seem to have commented on the ghost pm notifications. Also, for the love of Pete, will someone stop the dialogue boxes asking me if I am happy with my financial products.... I'm a grown up. If I want extra financial products, or I'm not happy, I put on my big-girl pants and go to the bank! Other options are available. Hmm

Hi @SpongeBobJudgeyPants good spot on that miss - what device and browser are you using when you get the ghost pm notifications? And is it on the app or site? Thank you for your help, much appreciated.

ValerieCupcake · 17/05/2022 10:30

Why are there a load of empty bars at the top of the menu? It looks like things haven't loaded up properly or that there are messages missing.

SpongeBobJudgeyPants · 17/05/2022 10:28

Hi Mumsnet. You don't seem to have commented on the ghost pm notifications. Also, for the love of Pete, will someone stop the dialogue boxes asking me if I am happy with my financial products.... I'm a grown up. If I want extra financial products, or I'm not happy, I put on my big-girl pants and go to the bank! Other options are available. Hmm

MNHQ
SueMumsnet · 17/05/2022 09:39

@DragonwithoutaDungeon I'm trying to solve the Firefox/PMs issue. I have just downloaded Firefox and can see my PMs fine, which is really annoying.

Is there any chance you could post some screenshots of what you're seeing?

Also - can you let me know what version of Firefox it is that you're using - I'm on 100.0.1. You can get this if you click on "About Firefox" in the navigation bar at the top. Also, is it a PC or a Mac that you're using?

Sorry for questions, but any answers you can give are hugely helpful in enabling us to track down the issue.

MNHQ
SueMumsnet · 17/05/2022 09:36

AbsolutelyLoveIy · 17/05/2022 00:07

You’re one of the biggest forums and your tech is completely inadequate

It stinks of being done on the cheap by a bunch of clueless interns probably winging it

Why dont you pay for decent tech? Everybody else manages it!

Hi @AbsolutelyLoveIy - I know this is hugely frustrating but I'm really not sure that's fair. I think it's important to note that this was a really complex project. 22 years of a legacy site means that there are so many complicated issues and edge cases that need to be thought about when you're re-platforming. We caught many of the biggest issues that could have gone wrong, and were left with quite a few smaller ones. The site, on the whole, works well - there are tens of thousands of posts and millions of visits every day. There are still issues to solve and I know how annoying they are if you use the site often - but we're working through them (and if you look at the Known Issues page you can see how many we've fixed already). Thank you for your patience on this.

Halsall · 17/05/2022 08:40

PS I’m on an iPad, using Safari, latest IOS, and the browser, not the app.

Halsall · 17/05/2022 08:39

the issue on bookmarks - I think these are currently only not working when. you refresh a page - that's because the URL you are refreshing holds the info about where your original bookmark was - so when you refresh you're telling the browser to go back to that post even when you've bookmarked later on. If you go out of the thread and back in via a link in "Threads I'm on" or "Threads I'm watching" it will find your new bookmark - it's just refresh that won't

@SueMumsnet I'm sorry but this is just hopeless.

I’ve been posting on the other thread about this and the problem isn’t that it goes back to a previous bookmark - it goes back to a random point where there wasn’t even a bookmark at all, but where I might have just happened to open the thread at some previous point. There’s no rhyme or reason as to where it decides to open. But from that moment, it repeatedly reverts to that point.

In a long and fast-moving thread which I’m following throughout the day this is agony. I keep a tab open and come back to it. I really don’t think it’s asking a lot to expect to be able to bookmark my place, come back half an hour later, and be able to refresh to find my bookmark - as I used to be able to do in the good old days when MN actually worked.

EarringsandLipstick · 17/05/2022 07:16

And again, please can we have automatic holding of tags back again? I've mentioned this repeatedly & it's never been replied to.

EarringsandLipstick · 17/05/2022 07:14

SueMumsnet · 16/05/2022 22:01

Hi @EarringsandLipstick Sorry that this is frustrating - as I said above, it's the same team trying to work out what's causing the problems and then giving the information to tech so they can fix them as it is doing their best to post updates. It's also not straightforward to post updates as it's sometimes quite tricky to know what's causing the problem and not always clear when they can/will be fixed by. That said, we can do better in keeping the Known Issues page as up-to-date as possible - some of the issues just take a little while to track down and fix. Will think about how we can do it better - thanks for feedback.

Sue so far today I have posted on 4 separate threads to let posters know of the app solution. People are still posting about quote problems / paragraphs not working and they have no way of knowing about the app update.

It's terrible, terrible communication. There should be a much clearer way to get help with issues and find solutions.

It seems so amateur - surely MN is a business?

semantlename · 17/05/2022 06:24

SueMumsnet · 16/05/2022 10:38

Hi @BIWI sorry for delay - let me try and cover the biggest outstanding issues as best I can at the moment:


  • formatting issues in the app - we are releasing an update to the app - hopefully today - we are just awaiting approval from Apple

  • images posting sideways - fix should be released in next day or so

  • hitting back from Active not refreshing the page - should be released today

  • improvements to Search - eg date filter - should be released in the next day or so

  • Advanced Search - likely to be back sometime next week, fingers crossed


Hope that's helpful

Thanks for this post BIWI and update SueMumsnet. I checked the AppStore and got the update. Now I can read full posts with quotes! Grin

AbsolutelyLoveIy · 17/05/2022 00:07

You’re one of the biggest forums and your tech is completely inadequate

It stinks of being done on the cheap by a bunch of clueless interns probably winging it

Why dont you pay for decent tech? Everybody else manages it!

BoreOfWhabylon · 17/05/2022 00:03

happening

BoreOfWhabylon · 17/05/2022 00:02

@SueMumsnet there's something very strange happenning on this thread
www.mumsnet.com/talk/_chat/4547874-ukraine-invasion-part-25?reply=117248138
the posts suddenly all appear in bold from 13/05/2022 23:34 onwards. Even the text in the message box when I'm typing a post is bold. This is only happenning on this one specific thread, every where else is ok. Not all users on the thread are experiencing this either.
I'm using ipad safari desktop site.

cashorbanktransfer · 16/05/2022 23:48

Please can you correct the photos being too small. It makes so many threads pointless as you cant see the image properly when you click on it as it is still too small. Many people have asked about this and I have sent messages to yourselves. Would prefer it if you would return to the old format for everything! Thank you

DragonwithoutaDungeon · 16/05/2022 23:43

So for eg: The other thread I linked is 20 pages long, the buttons for pages 1-6,19 & 20 are the only ones showing so if I want to go to a page 7-18 I have to take extra steps to get there.

It's not the end of the world, I'm more concerned about the PM issue tbh, but it's still annoying.

DragonwithoutaDungeon · 16/05/2022 23:40

And sorry yes the numbers work to navigate the pages... but if it's a long thread sometimes the page number you want isn't showing, hence the usefulness of the go to page button?

DragonwithoutaDungeon · 16/05/2022 23:38

Weirdness happening with my paragraphs there too, just as another heads up.

..

DragonwithoutaDungeon · 16/05/2022 23:37

@SueMumsnet I appreciate the reply to my posts, thank you!

This thread that JustineMumsnet (who's username doesn't come up when you try to @ her anymore?) started. As far as I was aware this was the thread to go to about this stuff but as others have pointed out someone had to start another thread as Mods stopped replying 3 days ago Hmm I'd kind of expect someone to be regularly updating the users on the Mod created thread lol. www.mumsnet.com/talk/site_stuff/4534986-mumsnet-talk-re-platforming-known-issues-update

Unfortunately I can't use a different browser atm. Firefox is my main browser normally so I don't really want to have to use another that doesn't work so well for me purely to access MN.

The go to page button is the "..." button in between the page numbers right? <- just checking, not being arsey.
If so when I click on it nothing happens. It used to bring up a little box that you could type the page number into.

AmberLynn1536 · 16/05/2022 23:25

Please bring back the box to put the page number you want to go to, it’s beyond infuriating having to go through all the pages to get to the one you want and while you are at it bring back next and previous, in fact just bring back the old format full stop.

BonesJones · 16/05/2022 22:22

Can we have the return to button back please? But if possible, have it just jump back to the top instead of having to watch the page super speed scroll. I had to look away after hitting it on the previous mumsnet! But it was better than no button at all and having to manual scroll. I do hope this stuff gets ironed out soon, I'm finding the new version a pretty poor experience (although I do have paragraphs now! I didn't before ever on my own posts! Although it seems like I'm the only one 😂). I'm gradually spending less and less time on here through irritation so I don't mind too much. My mornings are much more efficient!

liliesofthevalleys · 16/05/2022 22:22

BritInUS1 · 16/05/2022 12:59

I'm finding the iPhone app really frustrating

Messages are not displayed in full, they cut off mid sentence and in some cases mid word

On the phone and through Chrome on the PC the no paragraphs makes reading any long post almost impossible

And the lee being no break after a quoted message is a really struggle visually

Oh yes!! I have these issues too. I'm on the app on sn iPhone

Reasonistreason · 16/05/2022 22:17

Haven't RTWT but I have found that when scrolling through a thread, the site just randomly closes down. I have never had this issue before until two days ago. I've logged out/in and made no difference. I'm on app on iPad 9th gen 15.1.
So frustrating as have to find the thread I was reading and the place I'd got to, only for it to happen again. Intermittent issue though, not happening every time.

Bagadverts · 16/05/2022 22:11

If you are defaulting to just the dates rather than today/yesterday could today/yesterday be an optional setting?