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Mumsnet Talk re-platforming - Known issues update

846 replies

JustineMumsnet · 21/04/2022 14:44

Hi all,
As you probably know we re-plaftormed the site overnight on Tuesday (in order to move to a faster, more stable and secure site which would be easier to develop new features on). There are a number of issues and bugs as a result of the move that we are working through and we thought it would be a good idea to list them on a page which we can keep updated as we sort through the problems. You can find that page here.

Mumsnet is a very large, complicated and old site - we've been working on re-platforming for the best part of 3 years - so it's not a huge surprise there are some bugs but please be assured we are working our way through them will get to them all as soon as we possibly can. In the meantime I do apologise for any inconvenience and frustration - I know it's been a painful day and a half for some.

Thank you to all those who've fed back and are helping us solve the remaining issues - it's really much appreciated Flowers.

OP posts:
Thread gallery
83
kitchens4ever · 11/06/2022 22:17

@JustineMumsnet @KatyMumsnet interesting posts above regarding scrolling. I have continually raised the concern that the increased amount of scrolling makes the new format inaccessible to all and therefore not inclusive. MN state there should be no more scrolling. I am still waiting for response as to whether this is just affecting some of us and how quickly it will corrected. Please could someone at MN please confirm as it is very disappointing that the disabled are badly affected by the new format.

prh47bridge · 11/06/2022 15:16

@BotCrossHuns I've used the wayback machine to check and @KatyMumsnet is correct. Posts are the same width as they were previously. I think the reason they appear narrower is that posts are in a larger font (16px as opposed to 14px), hence there is more scrolling to read them all. But Mumsnet has always had a huge amount of space either side of posts. It would be an improvement if the website made better use of space on wide screens.

BotCrossHuns · 11/06/2022 11:48

Thoguh I guess you can't really see the tiny font in that with no context. But it's much smaller than the normal font used in posts and on other websites.

BotCrossHuns · 11/06/2022 11:47

example of overlap and tiny font in threads I'm on:

Mumsnet Talk re-platforming - Known issues update
BotCrossHuns · 11/06/2022 11:44

Th image screen shots are also good examples of about how much white space there is surrounding posts, and how irritating it is to be constantly scrolling through a long narrow column than if it actually used a decent amount of screen space.

The tiny font everywhere but the actual posts is also hard to read - and the overlapping writing in threads I'm on is still there.

(firefox on a mac).

And on the iphone app, no way to tell properly whether there are new posts or not, as everything in I"m on or I'm watching goes back to white after a short period. On the desktop, there's no way to tell anyway, any time.

Bosky · 11/06/2022 02:40

@KatyMumsnet There are still problems with images.

I will use the image that Polgara2 posted above as an example.

The image is small but is contained within a large, white pop-up.

Zooming in, to increase size of text for easier reading, results in smaller images contained within a larger popup.

Zooming out, so text is smaller, increases the size of the image.

Right-clicking and then opening the image in another tab/window helps as a larger image is displayed in the new tab/window.

Images attached:

  1. Screenshot of image at 100% zoom
  2. Screenshot of image at 150% zoom
  3. Saved image that had been opened in a new tab/widow
Browser: Brave (Chrome based) MacBook Pro, OS 11.6.5 Big Sur
Mumsnet Talk re-platforming - Known issues update
Mumsnet Talk re-platforming - Known issues update
Mumsnet Talk re-platforming - Known issues update
ExtremelyDedicated · 10/06/2022 22:40

I am getting very tired of the pages refreshing all the time in the last day or so

DentonsFringeArnottsWaistcoat · 10/06/2022 22:24

Two things:

  1. sick of typing long responses only for the page to refresh and lose it all
  2. sick of threads I’m on being deleted (presumably) but disappearing from my threads I’m on list so I don’t know for certain and also don’t get to the deletion message
BotCrossHuns · 09/06/2022 23:05

Hi,
The thread list updating is occurring for me in, for example, Chat. I click on a thread, then click 'back', and it's in a new order. I am using Firefox on a desktop Mac mini.

The font size is tiny for all the naviation elements - e.g., 'add image' 'active', etc, as well as the lists of threads in trending, or in I"m on/I"m watching, as well as the page numbers, the 'watch thread' buttons, the forum names, etc etc - basically everything except the actual posts. Particularly in the threads I"m on/watching, you can't really read it properly at all. This is again on Firefox on a mac mini.

Also the blank spaces on the sides - this is much greater than before, and results in much more scrolling, which is bad for accessibility. The column with the posts in is approx 1/3 of the width of the entire screen, which is worse than before. It looks like it is designed for a mobile device and does not translate to a desktop monitor or something. Seriously something about it is worse than it was before, or we wouldn't all keep mentioning it.

There are also blank lines at the top of the thread lists. The combination of that and the very narrow strip of posts means constant scrolling to try to read things.

WeAllHaveWings · 09/06/2022 18:33

.......it only happens when typing a reply (frustratingly!) I don't have problems just reading threads.

WeAllHaveWings · 09/06/2022 18:32

Regularly getting this message windows chrome when typing a reply and lose reply. Only aware of it happening this week.

Mumsnet Talk re-platforming - Known issues update
BoreOfWhabylon · 09/06/2022 18:18

Thanks @KatyMumsnet. Just as well, as I've no idea how to do a video like that Grin

KatyMumsnet · 09/06/2022 17:07

@BoreOfWhabylon I managed to recreate the issue with @ mentions not showing in bold so will add that to the list to investigate further. No need for a video or anything though because I've got one.

KatyMumsnet · 09/06/2022 17:03

@BotCrossHuns the back button is taking me back to the same list of threads on all my device and browsers on the website and on the app when I click through from chat and back again. Can you let me know how you're accessing the site - i.e. mobile or desktop or app / which device/browser so I can try to recreate the problem?

Regarding the fonts - we have reviewed them and the sizes are all in line with website standards. Are there places in particular where you feel the font is too small, then we can take a look at that specifically?

The blank spaces on either side of the thread column are the same size as the old version of the website and are designed this way to accommodate ads - are there other areas of blank space that you are referring to?

@Thelnebriati those empty slots should contain sponsored threads, we've identified a problem in some screen widths so we will fix that. If all cookies have been rejected then that may be another reason why they do not appear.

@DragonwithoutaDungeon glad to hear you have access now! We are looking into the issue with 'ghost' notifications so when we have a fix I will update you. I can also see the issue with the bottom of the inbox being cut off on shorter screens so I will raise that with our developers. Thanks for flagging!

@ThisIsGroundControl really great to hear you're finding some of the changes useful!

@Polgara2 2 this issue was fixed in the latest update so if you update your app to the latest version hopefully that will be resolved for you

Polgara2 · 09/06/2022 06:47

@KatyMumsnet
I'm still having a problem with the end of a post being cut off when the PP has quoted a previous post first.
Hopefully I've attached a screen shot to illustrate!
Most annoying

Mumsnet Talk re-platforming - Known issues update
ThisIsGroundControl · 08/06/2022 20:00

Just to say I bloody love that you can copy previous usernames, makes it much easier when swapping.

Plus love that the username now accepts the space after the name when it auto fills. Thanks

kitchens4ever · 08/06/2022 07:10

Thank you for finally making photos accessible to all but still disappointing that it has been a month or so of inaccessibility. The new format should have considered accessibility as a fundamental part of the review.

kitchens4ever · 08/06/2022 07:05

@JustineMumsnet Is it possible to reply to my concerns re accessibility for all including amount of scrolling. Thank you

DragonwithoutaDungeon · 08/06/2022 01:57

Just checked and the inbox is only cut off short in maximised screen, if I put the browser off to the side to share the screen with another app the bottom of the inbox stretches way below the last message and I can scroll all the way to the bottom with the side bar.

DragonwithoutaDungeon · 08/06/2022 01:53

@KatyMumsnet

I can now send PMs.

I have received some PMs that I have been able to read.

However I still have notifications for 2 unread PMs (my initial problem) that don't actually appear in my inbox. I still think they are real PMs rather than a ghost notification because it was around the time I was communicating with a few people.

The bottom of the inbox is still slightly cut off by my laptop taskbar for some reason.

Is there anything you can't ask me here that requires an email conversation?

Why has communication on all of these issues been so lacking? Mods come and go with days between and everyone is left hanging, shouting into the void. Can we have more regular updates please?

Thelnebriati · 08/06/2022 01:42

The first 5 slots of each board are blank (Windows 10 desktop, Opera web browser)

Mumsnet Talk re-platforming - Known issues update
DuckWithOneWing · 07/06/2022 23:10

The "bookmarks being fixed" has now created a new problem for me - if I bookmark a post then click "see all" to see all of the OP's posts, it just takes me back to the thread with the bookmark post. I can't use "see all" because all it wants to do is go to the bookmark.

BotCrossHuns · 07/06/2022 17:03

The updated threads is happening for example when I am in chat, click on a thread, then click 'back'. The thread titles are now in a new order.

Will the miniature font and the huge swathes of blank space be fixed at some point? From accessibility point of view, these are quite big issues.

AskingQuestionsAllTheTime · 07/06/2022 16:44

KatyMumsnet · Today 15:49
Images are now bigger - when you click in to view an image it should appear larger now

Thank you for this.

KatyMumsnet · 07/06/2022 16:41

@WaitroseWoman that's right there is nothing to worry about. The error messages were server errors due to a bug that caused the website to temporarily go down - it's now been fixed

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