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Mumsnet Talk re-platforming - Known issues update

846 replies

JustineMumsnet · 21/04/2022 14:44

Hi all,
As you probably know we re-plaftormed the site overnight on Tuesday (in order to move to a faster, more stable and secure site which would be easier to develop new features on). There are a number of issues and bugs as a result of the move that we are working through and we thought it would be a good idea to list them on a page which we can keep updated as we sort through the problems. You can find that page here.

Mumsnet is a very large, complicated and old site - we've been working on re-platforming for the best part of 3 years - so it's not a huge surprise there are some bugs but please be assured we are working our way through them will get to them all as soon as we possibly can. In the meantime I do apologise for any inconvenience and frustration - I know it's been a painful day and a half for some.

Thank you to all those who've fed back and are helping us solve the remaining issues - it's really much appreciated Flowers.

OP posts:
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83
SpindleInTheWind · 26/04/2022 09:50

I can't post on my phone as of 20 minutes ago. Trying this on my laptop.

SpindleInTheWind · 26/04/2022 09:50

I can't post on my phone as of 20 minutes ago. Trying this on my laptop.

RedToothBrush · 26/04/2022 09:46

Not had the error 500 message until this morning. This morning its a nightmare on my phone. Nothing updating.

Update is worse than its been so far!

YetAnotherSpartacus · 26/04/2022 09:41

On the desktop (not an 'app' user) pictures are still very small and some appear sideways (they appear that way to the poster posting them as well).

The ribbon the text appears on is also awfully narrow but I guess that is here to stay.

YetAnotherSpartacus · 26/04/2022 09:40

On the desktop (not an 'app' user) pictures are still very small and some appear sideways (they appear that way to the poster posting them as well).

The ribbon the text appears on is also awfully narrow but I guess that is here to stay.

FatLadySang · 26/04/2022 09:15

Minor bug - where I have commented on a thread it goes back to my comment when I refresh to see if more posts have been made or go back to the tab from viewing another tab. This is even though I have bookmarked (much) later comments in that thread several times. Really frustrating on long running threads.

EasterDecorations · 26/04/2022 09:05

Please could the option to view all posts in an individual thread be restored? I have my account set to 50 posts per page and have had for many years but occasionally want to see all posts on one page so that I can use the search function of my browser to search for a keyword further back in the thread. It's annoying to no longer be able to do this and I don't want to set "all posts on one page" as a default because they take too long to load when I'm on 3/4G out and about.

Willowwarble · 26/04/2022 08:49

On a Fire tablet you can see one post at a time (if it's a short one) I have attached a view, whereas before the update 7 or 8 posts. There is acres of blank screen either side though and lots of space between lines and posts. This set up makes it unusable for me, both visually and the constant scrolling with my arthritic old hands.

Mumsnet Talk re-platforming - Known issues update
PrincessRamone · 26/04/2022 08:13

Thanks @milkyaqua but I just checked and I don’t have any topics hidden.

NCTDN · 26/04/2022 07:47

milkyaqua · 26/04/2022 00:04

I found I was getting error 500 messages because the "upgrade" had weirdly transferred a lot of topics into hidden - in my case Chat was in my hidden topics. Other people have had AIBU, and others have had some smaller section they use become unavailable. If you go into your talk settings via Customise, you can check you hidden topics and see what's in there that shouldn't be, that you did not put there, and clear the check. The error 500 messages then go away and life is easier!

Show quote history

I can’t do this because the error 500 message appears every time I try and go to settings no matter which device I am on!

Sofacouchboredom · 26/04/2022 06:21

Having trouble with messages. Can't message one user but seem to be able to message others. Just says 'ooops mumsnet'. I know she's trying to message me too. Any ideas?

milkyaqua · 26/04/2022 00:04

PrincessRamone · 25/04/2022 21:57

I’ve had “500 internal server error” about 50 times this evening (no exaggeration).

I found I was getting error 500 messages because the "upgrade" had weirdly transferred a lot of topics into hidden - in my case Chat was in my hidden topics. Other people have had AIBU, and others have had some smaller section they use become unavailable. If you go into your talk settings via Customise, you can check you hidden topics and see what's in there that shouldn't be, that you did not put there, and clear the check. The error 500 messages then go away and life is easier!

AcrossthePond55 · 25/04/2022 22:59

Roussette · 25/04/2022 20:58

@AcrossthePond55
Hi there... I've just done this in Settings, then Talk Settings, second option down is 'All'

And it works!

Thank You!!!

SanFranBear · 25/04/2022 22:01

Thanks SueMumsnet... I've responded to your PM (I think - I'm afraid it went a bit glitchy when I pressed return so have sent you two pms?)

Appreciate your response.

PrincessRamone · 25/04/2022 21:57

I’ve had “500 internal server error” about 50 times this evening (no exaggeration).

Mumsnet Talk re-platforming - Known issues update
iklboo · 25/04/2022 21:49

Older Watched messages have disappeared. I've searched them & re-Watched them but as soon as I step off they disappear again. They were all meaningful to me - that's my I kept them on my Watching list!

PartridgeCoop · 25/04/2022 21:35

PartridgeCoop · 25/04/2022 21:30

Who knows if this will work here, but the app issue list doesn’t seem to include the fact that I still can’t post anything on iOS at all. I get this error every time. It was updated with the latest today. I assume most others can’t post from the app either. This is my first time trying to post anywhere else - I’ve always used the app.

Ignore me! I logged out and back in and it's working now 🤦‍♀️

PartridgeCoop · 25/04/2022 21:30

Who knows if this will work here, but the app issue list doesn’t seem to include the fact that I still can’t post anything on iOS at all. I get this error every time. It was updated with the latest today. I assume most others can’t post from the app either. This is my first time trying to post anywhere else - I’ve always used the app.

Mumsnet Talk re-platforming - Known issues update
SpindleInTheWind · 25/04/2022 21:22

And yes I've tested it against other websites on this device in the past ten minites, and it's definitely Mumsnet that is slow

SpindleInTheWind · 25/04/2022 21:21

God it's sooooooooo sloooooow

SirChenjins · 25/04/2022 21:18

I’m getting that black box loads tonight, and posting is taking forever. I don’t know what’s happening behind the scenes but the site feels worse tonight.

BertieBotts · 25/04/2022 21:16

And just got another black box (this time with MN logo - the previous one was Server Error 500 or something like that) while sending last message here.

BertieBotts · 25/04/2022 21:12

I notice this is in the list and you ask for browser - I'm on a Windows 10 desktop and running Chrome Version 100.0.4896.127

BertieBotts · 25/04/2022 21:10

Helloo! I'm back!

I have just discovered a really nice feature - you can make numbered lists! It does it all automatically and everything. Really like that. However, when I was in the process of writing it I suddenly got a big black error box - no idea what happened to cause that.

BlackeyedSusan · 25/04/2022 21:08

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Thunderpunt · 23/04/2022 15:21
Why not roll back to the previous version of talk until you sort out all the known issues. You are already going to start losing Mnetters who just can't be bothered after 3 days of hell on this new version
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Pyri · 23/04/2022 17:33
“Hell”?! That’s a bit dramatic isn’t it. I really don’t think they’re going to lose as many users as people think. It’s still a (mostly) free website at the end of the day!
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BlackeyedSusan · 24/04/2022 13:52
Depends. It seems worse for some people than others. I have seen some people bugger off. I am spending less time on here as it is so faffy. CBA with the slowness and the glitches.
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AchillesPoirot · 24/04/2022 13:53
I'm not here as much coz it's so glitchy.
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MermaidEyes · 24/04/2022 18:25
I'm not here as much either as the app doesn't work at all for me, despite uninstalling, reinstalling etc. Can't post anything, and I know there's several other users who can't either. I'm not dragging my laptop out every time I want to log on. I've even resorted to checking out Netmums today....
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SpindleInTheWind · 24/04/2022 18:30
I'm getting pissed off today with not being able to see the images that people are posting. They're tiny, can't be enlarged without going fuzzy.

I get 'Oops' screens too and have lost posts - still happening this evening. It's all a bit tedious tbh.
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SpindleInTheWind · 24/04/2022 18:32
@MermaidEyes I'm on my laptop now - loads of issues and glitches. Just different ones from phone use.
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MermaidEyes · 24/04/2022 18:32
Yep those 'oops' posts are pissing me off. It's been days now. Oh well, maybe time for a change.
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MermaidEyes · 24/04/2022 18:34
spindle it's annoying isn't it? I can read posts fine but can't contribute. I only ever use the app normally.
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Thunderpunt · 24/04/2022 22:27
@Pyri maybe it's not too bad for you, but this is the first time I've come back on since I posted.... and I'm normally on here loads, so maybe there will be less traffic.
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catsonahottinroof · 24/04/2022 22:32
I agree - I can't understand why they didn't wait until the new version was perfect before launching - there was nothing wrong with the old version in my opinion.
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BlackeyedSusan · 25/04/2022 21:03
Took about 1 and a half minutes to load this thread. (Just Mumsnet other windows on my phone are fine-ish) (Facebook took 7 seconds)

Bookmarks are still buggered and not responding to being clicked.

Threads are freezing as try to scroll past adverts.

As one scrolls through a thread you get large areas of white as posts aren't loading

Photos are still appearing as faint white or grey hollow rectangles.

Threads keep expiring and need to be refreshed

It is not a pleasant experience using Mumsnet at the moment.