Hi guys, we've just released the fix, and you can find it here - let us know if it helps!

Hey guys, thanks for your patience with this issue. It's taken a while to figure out because it seems to happen so infrequently, related to very specific ads. I've made some changes which I think might do the trick - but I will need to check with you to see if it's helped.

We'll hopefully have the new build in your hands within a few days, hang in there!

Hi,

Just to let you know that our technical team are investigating this, and we'll let you know when we have more information.

Thanks. We've passed this on to our tech team who are investigating.

Hi guys, thanks for the detail you've given. I was able to reproduce the ad pausing music issue when I found the Barts ad. I've now blocked the Barts ad and I haven't been able to reproduce the issue again.

It's not that satisfying, because I'd rather fix the issue at the root, but I've never seen this happen before, and haven't found a way to fix it properly yet.

If you see the issue again

• Let us know the ad name/url/screenshot
• Try quitting the app and reopening

Let me know if that's fixed it for you or not. Thanks for your patience!

Hi there everyone,

We're really sorry about this - we haven't found out what's causing it yet, but we'll keep you updated.

Hi guys, thanks for raising this. I think it's an issue that iOS 12 may have triggered, but we're looking into it.

Is there a particular event in the app that causes it to pause (selecting images, posting to a thread etc) or does it always pause as soon as you open the app?

Hi all,
Sorry to hear about this - most frustrating.
If you've noticed, could you let us know which ads are coming up with the sound, please?
We're on the case...
Thanks
Kim
MNHQ

Hi there OP,

We're really sorry to hear about this. Are you using the app, or mobile site? It seems like it's new, but can we check - is this a new issue or has this been happening for a while?