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Original poster

Mumsnet kills my music

40 replies

cakeandteajustforme · 23/11/2018 08:30

In the middle of a commute... listening to spotify... and I can't turn on mumsnet because every bloody time it turns my music off when ads come up with sound. (Note I don't actually hear the sound... it just turns off my music).

Can you make no noise ads please on the app?

OP posts:
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Puffincino · 28/02/2019 07:09

New release seems to have worked. Thank w

MNHQ
TimMumsnet · 23/02/2019 21:42

Hi guys, we've just released the fix, and you can find it here - let us know if it helps!

MNHQ
TimMumsnet · 22/02/2019 17:30

Hey guys, thanks for your patience with this issue. It's taken a while to figure out because it seems to happen so infrequently, related to very specific ads. I've made some changes which I think might do the trick - but I will need to check with you to see if it's helped.

We'll hopefully have the new build in your hands within a few days, hang in there!

Puffincino · 22/02/2019 17:20

Which is what you said in November and January. But you're only responding if the thread is bumped. Is there somewhere else we should report tech problems as 'site stuff ' doesn't seem to get much MNHQ attention.

MNHQ
soniamumsnet · 22/02/2019 10:14

Hi,

Just to let you know that our technical team are investigating this, and we'll let you know when we have more information.

Steeve · 22/02/2019 04:33

Still happening, iPad app, Apple music...

Puffincino · 22/02/2019 03:34

Any update? Still not fixed as far as I can tell. So frustrating!

.

Puffincino · 06/02/2019 17:24

Could they investigate faster do you think? Still not fixed on the app

MNHQ
soniamumsnet · 17/01/2019 10:18

Thanks. We've passed this on to our tech team who are investigating.

androbbob · 16/01/2019 21:38

It has been happening for me too but on my android tablet. Spotify running and then go to MN on the Web and boom music stops

WatchingFromTheWings · 16/01/2019 15:31

Still a problem for me too. I was on the 'talk' page looking at 'active threads'. Didn't see any adverts (I'm on my iPhone).

Puffincino · 15/01/2019 22:45

Still an issue for me.

On the iPhone app: no idea which ads trigger it as I always close the app and go do something else instead. Probably not the reaction advertisers want, but shutting off my music is very annoying and I vote with moving my attention elsewhere.

Would love to know if / when you're going to fix this?

CeramicCat567 · 25/12/2018 00:04

Happening here too. I keep forgetting and it's getting really annoying!

WatchingFromTheWings · 23/12/2018 23:13

Happens to me too! I have an iphone. Music shuts off as soon as I open the MN app. No adverts seem to be causing it though, more like the app itself. Doesn't happen with other apps.

2isur2isubicurtis4me · 23/12/2018 23:09

Ahhh happened to me to and I am not anywhere near an ad as it is as soon as I open the ad. Also iPhone.

DaffoDeffo · 20/12/2018 09:57

Yes must be a new ad as it is happening again :)

dogdogdog · 20/12/2018 09:29

Oh this happened to me on Tuesday.

Listening to Spotify then opened the app and music stopped

outnumbered77 · 20/12/2018 09:16

This is happening to me too. Doesn't appear to be ad related, just opening the app stops my music playing.

makingtime · 18/12/2018 22:43

(And closing and reopening app doesn't make any difference)

makingtime · 18/12/2018 22:42

Still happening for me. It happens as soon as I open the app, doesn't seem to be related to an ads in particular. Still really annoying!

MNHQ
TimMumsnet · 12/12/2018 10:49

Hi guys, thanks for the detail you've given. I was able to reproduce the ad pausing music issue when I found the Barts ad. I've now blocked the Barts ad and I haven't been able to reproduce the issue again.

It's not that satisfying, because I'd rather fix the issue at the root, but I've never seen this happen before, and haven't found a way to fix it properly yet.

If you see the issue again

  • Let us know the ad name/url/screenshot
  • Try quitting the app and reopening

Let me know if that's fixed it for you or not. Thanks for your patience!

Original poster
cakeandteajustforme · 04/12/2018 16:43

I just opened mumsnet app and it was fine until I opened a thread that contained (way down the page) the Barts ad (some central London apartments).

Any update?

OP posts:
TuckMyWin · 29/11/2018 10:37

And me- as soon as you open the app. iPhone, using Apple Music.

explodingkitten · 28/11/2018 07:48

Iphone here. The app kills my music when I open it.

DaffoDeffo · 28/11/2018 07:11

It also happens when I try and get a boarding pass on ba etc so something must have changed. But not all apps do it

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