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MNHQ

Managing your cookie preferences

62 replies

JanineMumsnet · 27/09/2018 13:47

Hi all

A quick heads up that, starting today, we're trialling some tech that will enable users to manage their cookie preferences.
This approach is considered best practice: giving people more control, and aligning with GDPR and the recently updated Data Protection Act.
And we have tried to make it not too annoying, but apologies in advance for any interruption to your browsing -- as ever, it's a balancing act.

Initially, we're rolling it out in our editorial sections, so you won't see it across Talk.

Here's how it should work:

  1. The first time you visit a Mumsnet editorial page you should see a pop up along the bottom of the screen. You can choose to accept all cookies, by clicking ‘I Agree’, or you can manage your individual preferences by clicking ‘show purposes’.
  2. At the bottom right hand side of the Privacy Policy page you should see a settings toggle at the bottom right of the screen which says ‘Privacy settings’. If you click on this, a pop up should appear at the bottom of the screen. Here you can manage all your individual cookie preferences.

Thanks all - please do let us know your feedback.

OP posts:
bruffin · 12/10/2018 14:52

im getting them every time i click a thread,dont thnk im using addblocker

MNHQ
JanineMumsnet · 12/10/2018 08:23

@MsMotherOfDragons @tigercub50 @6SpringCats sorry to have piqued your interest unnecessarily! Grin Grin If only it was about actual cookies? Belgian white choc for me!

OP posts:
MNHQ
JanineMumsnet · 12/10/2018 08:20

Hi @GoldilocksAndTheThreePears thanks for your feedback, are you using ad blockers at all?

Some ad blockers interfere with the way these cookie preference pop ups work and therefore it means the pop up will keep reappearing because there's no way of recording which option you chose. If that is the case it may help to exclude Mumsnet from your ad blocker.

I am investigating with Quantcast exactly which ad blockers are causing the issues.

OP posts:
GoldilocksAndTheThreePears · 12/10/2018 06:59

I'm getting the cookie preference pop up every page multiple times, if I click to reply to a post it pops up, if I minimise the browser to do other things it pops back up. Every thread I open or go to the next page, or refresh. I thought it was just me as I recently had to move from Chrome to Firefox as Chrome was using so much memory or cpu or whatever, I was unable to do anything. I did add an adblock though.

tigercub50 · 11/10/2018 23:29

Beaten to it - I was going to say double choc please!

6SpringCats · 11/10/2018 19:41

Im so sad i thoightbthisxwas a thread about real cookies. Triple chocolate for me please

Pixel99 · 11/10/2018 19:22

Put post on the wrong thread! I thought this was about the cookies you eat!

MsMotherOfDragons · 11/10/2018 18:45

I would like oatmeal and raisin ones, but unfortunately that isn't what this thread is about Sad

BoreOfWhabylon · 11/10/2018 18:42

I haven't seen it yet. I'm on ipad, safari, with Adblock plus installed.

MNHQ
JanineMumsnet · 11/10/2018 11:15

Hi all,

Just another update to say the cookie preferences pop up should now be appearing across the entire site. As ever, if there are any issues, please let us know.

MNHQ

OP posts:
MNHQ
JanineMumsnet · 09/10/2018 11:16

Just an update on the cookie preferences pop-up. We had to take this down for a few days while we fixed some issues we had identified.

We have now put the pop up back on site again within our editorial sections to test for the next 24 hours.

As ever, if you have any feedback please let us know.

We are still looking into the issue of ad blockers making pop up reappear and I will keep you updated with any further information I receive regarding this.

MNHQ

OP posts:
WingsofXXSteel · 03/10/2018 12:19

Firefox have also run a couple of updates this week so making sure those are installed could be a fix.

NotAnotherJaffaCake · 03/10/2018 09:36

I haven't changed anything at my end but the pop up is behaving itself in Firefox now.

WingsofXXSteel · 02/10/2018 12:16

I am using adblock plus and the containers on firefox with no ghostery and that seems to work Jaffa.

NotAnotherJaffaCake · 02/10/2018 11:16

Yes, only on Firefox. Chrome behaves itself. And I've just realised it might be because I have Ghostery installed on Firefox, but the same QUantcast management box behaves itself on other sites.

ShotsFired · 02/10/2018 10:33

@JanineMumsnet Ahead of you! I did have Adblocker on this machine but I disabled it after my previous post. Just came back to update thread and the pop up was there again.

Laptop running Chrome.

MNHQ
JanineMumsnet · 02/10/2018 10:29

Hi @NotAnotherJaffaCake thanks for letting us know. I am getting our tech bods and Quantcast to look into why this might be happening. Just to clarify, are you saying this is only an issue for you in Firefox?

@ShotsFired sorry about this, it must be really annoying. You might have seen the posts above, but is it possible you have an ad blocker installed? If that isn't the case, it would be useful to know what device and or browser you are using when you get this issue, and also if you change browsers is it still an issue?

Thanks

OP posts:
ShotsFired · 02/10/2018 10:20

I was just coming her to ask if something had been tweaked. I am getting this pop up on almost every single page I visit.

I've accepted once, but still it comes.

It's also very slow to react once clicked, although that could be shinky internet this end.

Managing your cookie preferences
NotAnotherJaffaCake · 02/10/2018 10:09

FOr what it's worth, the "Manage Preferences" popup behaves fine on Chrome, but it pops up on every page in Firefox.

NotAnotherJaffaCake · 02/10/2018 09:53

I don't use an ad blocker and every time I click on a page I am getting the pop up, it's deeply irrirtating. I have other sites that use the same manager (the Quantcast one) and I'm not constantly bothered by it. Please sort it:)

MNHQ
JanineMumsnet · 02/10/2018 09:19

Hi @breastfeedingclownfish

That sounds really annoying and we're really sorry this is happening. We appreciate why you might choose to use an ad blocker, but unfortunately the way some ad blockers work make it impossible for us to record your consent (or lack thereof). We appreciate you may not want to do this, but one way to prevent the pop up reappearing would be to exclude the Mumsnet site from your ad blocker.

OP posts:
MNHQ
JanineMumsnet · 02/10/2018 08:41

Hi @AuntieStella

You can change your settings at any time, these are the steps to do this:

  1. At the bottom right hand side of the Privacy Policy page you should see a settings toggle at the bottom right of the screen which says ‘Privacy settings’. If you click on this, a pop up should appear at the bottom of the screen. Here you can manage all your individual cookie preferences.
  2. You can also change your settings by going to your account settings page. To get there click 'My Mumsnet' at the top right (on mobile it might appear an icon of a person), then click 'Settings' and you should see the privacy settings toggle at the bottom right of the screen.
OP posts:
AuntieStella · 01/10/2018 21:28

I clicked the accept by mistake when I meant to click the 'tell me more' option. So I don't know if I'm at all happy with what I did.

Is the exact same 'tell me more' (or whatever it was called) page available somewhere, if so where?

WingsofXXSteel · 01/10/2018 20:56

I also use an adblocker and is all working fine in it's safe container now.

breastfeedingclownfish · 01/10/2018 20:30

I do use a blocker. I am getting the error for every page and every refresh. I tend to have multiple tabs open and it appears with every refresh, or action.

There are many people who use blockers, and for good reason.

I have pressed the Accept button probably over 100 times tonight.