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Bank won’t let me retrieve credit on credit card

115 replies

tellingeveryonehowbadly · 22/10/2026 13:26

I have a credit card with a £640 credit balance on it. I actioned a balance transfer forgetting I had a refund coming in for a hotel (I thought it would be coming to my debit card).

I have messaged them multiple times asking to return it. They won’t because of a pending transaction. Every time I ask them what the pending transaction is, they won’t say.

They’ve said my only option is to spend it!!! £640!!!!

AIBU to complain to the financial ombudsman?

OP posts:
chirrupybird · 23/10/2026 12:05

I was going to say have you tried ringing them. I once accidentally transferred a large sum from my cash account to my credit card instead on my savings account, stupid or what. I rang them up and they moved it back, felt like an absolute idiot, it would have taken many months to spend it on my credit card. I am a lot more careful about clicking on accounts in the drop down menu since then.

Wheelz46 · 23/10/2026 12:53

tellingeveryonehowbadly · 23/10/2026 07:56

Don’t be so stupid. A refund is not a fraud flag.

No need to be so rude, especially when you clearly have no fraud knowledge!! If you did you would know that it absolutely can be a fraud flag!!!

Fieldday26 · 23/10/2026 13:47

tellingeveryonehowbadly · 23/10/2026 11:49

You clearly don’t understand money laundering. I’m curious how a refund from a credit card transaction is laundering money.

From someone who spent many years working in banking, I would say you don’t understand money laundering. Whilst a one off refund isn’t likely to be that. Refunds / Credit balances etc are red flags for it in a wider picture.

MagnoliaParks · 23/10/2026 16:59

tellingeveryonehowbadly · 23/10/2026 11:49

You clearly don’t understand money laundering. I’m curious how a refund from a credit card transaction is laundering money.

Money laundering is about layering money to hide its source and make it appear that it comes from legitimate sources. Refunds from companies is absolutely part of that.

How do you think people launder money?!

Lifeislikeaboxofchocolate · 23/10/2026 18:18

If you want to save £640 you can still do that.! Save your normal wages and spend on the credit card. E.g. Food and petrol for the week =£100. Save that £100 and spend the £100 of food and drinks on the credit card.

Biddybobsleigh · 23/10/2026 19:39

tellingeveryonehowbadly · 22/10/2026 13:30

Apparently they’ll charge me interest on it!!

Wow, which bank is this?

Fieldday26 · 23/10/2026 20:55

Biddybobsleigh · 23/10/2026 19:39

Wow, which bank is this?

All banks charge interest and / or fees on cash withdrawals form credit cards (not to be confused with them transferring the credit balance).

Biddybobsleigh · 23/10/2026 21:45

Fieldday26 · 23/10/2026 20:55

All banks charge interest and / or fees on cash withdrawals form credit cards (not to be confused with them transferring the credit balance).

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

Talkingfrog · 24/10/2026 03:02

tellingeveryonehowbadly · 23/10/2026 06:28

As someone has now pointed out this is actually against their t&cs!

I didn't do anything incorrect.

My bill was paid, then an event was cancelled and the money was credited back to my card.

I had a letter to tell me my account was in credit, when it shouldn't be. I used that card to pay for all household expenses until the balance was used up.

Heard nothing else from the credit card company because my next statement showed I had a balance to pay to them.

I hace two current accounts - a personal one and a joint one. My personal account had bought the event tickets. My joint one would have normally paid the household expenses. The only transfer of money was between my two accounts, to balance things out.

It is going to happen at times. There are times when I pay a bill in full, then end up needing a refund of something on the bill. Normally the refunded amount will be absorbed by the new spending, but occasionally it isn't.

Fieldday26 · 24/10/2026 08:58

Biddybobsleigh · 23/10/2026 21:45

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

Yeah I think someone had suggested she just withdraw the money as cash rather then wait for them to agree to refund (once the pending transaction had dropped off.)

HandPulledNoodles · 24/10/2026 09:11

It's interesting OP you being so indignant when this situation was caused by the fact that you don't have a handle enough on your money to know from which card you've paid your holiday on.

CaraMP01 · 24/10/2026 11:04

Happened to me. They refund the interest..it all balances through..

blondeseaside · 24/10/2026 11:06

It's very annoying, but on the bright side, you would probably spend this amount on food and petrol over 1 or 2 months, and even if you had put £640 into a savings account, it would only earn you £2.36 a month in interest,

Talkingfrog · Yesterday 14:58

Biddybobsleigh · 23/10/2026 21:45

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

I have done that before- paid the bill for the wrong card.
The bill for the card i had paid came through and I realised. Paid that one and used the first card, that had credit for the next few transactions i did,to use the balance.

whenyouwereyoung · Yesterday 15:20

One, you deposit illicit or stolen money into a bank account.
Two, you buy an item on your credit card.
Three, you use the illicit or stolen money in the bank account to pay your credit card.
Four, you return/ cancel the order and request a refund for the item.
Five, the reputable company issues a refund to your credit card.
Six, you request a refund from the credit card company to your bank account (the same (step one) or a different account).
This layering is an example of money laundering.

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