Bank won’t let me retrieve credit on credit card

That will take too long. Email their executive office and it’ll get picked up by their complaints team. Google/AI the email address and you will know where to send it

Why does it have to be that £640 returned to you to save rather than £640 from your current account whilst you use the credit card for day to day spends? I sort of wonder whether your insistence and urgency sort of explains why they don’t offer this.

I’m sorry you need to explain why,

yes you need to ensure you don’t spend more than 640 on your credit card, but you just need to transfer 640 from your account once, there is no need to do it daily or after each transaction,

No they don’t…they would charge a handling fee though and it will show on the credit file that there is cash transactions which can impact the score

There are strict rules on credit card companies to prevent money laundering.

It doesn't mean they are accusing you , the rules are in place to prevent it.

Nothing you can do about it.

Same as buying a gift card using another gift card or asking a shop to transfer 2 small value gift cards into one larger one

It's not allowed. End of. Move on

That’s how money laundering works someone credits your account and you empty it

You're being ridiculous, how it giving one card rather than another anything other than a practical solution to a minor annoyance

You're making a problem where there isnt one

This is utterly bizzare, if you spend 640 on your credit card, you save 640 on your current account, when done, at the end, as said, in a one off transcrion you transfer it,

how on earth is this so complex to you?

Actually we are all jumping, as it is so obvious, but it is clearly not to you,

do you have anyone who can help you?

so here is how it works,

you spend on your credit card, up to the value of. 640 pounds, on things you would normally spend on your debit card,

you keep a running total, so you do not go over the 640,

when you have done this, the 640 you would have spent on your debit card will be sitting in your current account,

you then transfer rhis into your savings account,

does this make sense?

I don't think it's at all unreasonable for OP to want access to her own money, the reasons don't matter.

OP, is the positive balance shown on a monthly statement (which must be accurate), or just on the app/online (which may conceivably show a lag, although this is unusual for credit cards)?

Have you called them and spoken to someone on the phone, or just done this via their app? £640 refund from a well-known company would not usually be a flag for ML, especially as you've previously made a payment to the same people. It might just be that their system is a bit shit and can't cope with a credit balance refund via the app messaging, and the fact that you did a balance transfer post purchase has probably bamboozled them a bit as it's going back onto a different card with a different credit provider.

See the FAQs about managing your account and there is a section on what to do if your account is in credit. If the virtual assistant fails, just call them.

https://www.mbna.co.uk/credit-cards/help-and-support/faqs/managing-your-account.html

MBNA even state that in some cases they will refund a positive balance automatically if you have an account with them or a member of Lloyds Banking Group, so everyone stating categorically that this never happens and they won't return it because it's definitely considered to be money-laundering is just ... well I'll be polite and call it 'misguided conjecture'.

Why not? I do that a lot. Or do a transfer at the end of a week or something.

i had a positive balance on capital one and they kept contacting me to give them my bank details so they could transfer it.

Good news. Bloody ridiculous situation.

This

And to stop fraud...ie false refunds by employees to credit cards of friends

I previously had credit on my card- I had paid a bill, and ended up with a refund so there was about £300 credit.

As others have suggested I used it to pay for food/petrol, snd transferred the money from the account the food shop should have come from, to where I now wanted it to be.

wow, people talk absolute crap on here.
I've gone into credit on my credit card loads of times, it's very common if you've a dd set up to pay off in full but then get a refund. How on earth would it be against their t&c's, it's not something people can plan for! What would you suggest the alternative is, just not get money owed to you refunded?

It's never been as much as OP's so I've just spent it as and when, but when I asked they said I absolutely could have it transferred to a different account (e.g. cash equivalent) if I preferred.

I recently had a substantial credit balance on one of my cards due to a refund for a cancelled event. My bank allowed me to request that it was credited to my current a/c with no fuss whatsoever. This was Halifax/Lloyds.

Well don't then

Sulk and complain and wait 6 months for it to come back.

It is against the T&Cs of my credit card to “maintain a credit balance” so I think the occasional refund etc is fine but I can’t deliberately use it as a makeshift bank account. I think that’s very normal and I’d expect the account to be closed if i tried to do that. I understand that’s not what OP is trying to do.