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Bank won’t let me retrieve credit on credit card

115 replies

tellingeveryonehowbadly · 22/10/2026 13:26

I have a credit card with a £640 credit balance on it. I actioned a balance transfer forgetting I had a refund coming in for a hotel (I thought it would be coming to my debit card).

I have messaged them multiple times asking to return it. They won’t because of a pending transaction. Every time I ask them what the pending transaction is, they won’t say.

They’ve said my only option is to spend it!!! £640!!!!

AIBU to complain to the financial ombudsman?

OP posts:
New posts on this thread. Refresh page
whenyouwereyoung · Yesterday 15:20

One, you deposit illicit or stolen money into a bank account.
Two, you buy an item on your credit card.
Three, you use the illicit or stolen money in the bank account to pay your credit card.
Four, you return/ cancel the order and request a refund for the item.
Five, the reputable company issues a refund to your credit card.
Six, you request a refund from the credit card company to your bank account (the same (step one) or a different account).
This layering is an example of money laundering.

Talkingfrog · Yesterday 14:58

Biddybobsleigh · 23/10/2026 21:45

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

I have done that before- paid the bill for the wrong card.
The bill for the card i had paid came through and I realised. Paid that one and used the first card, that had credit for the next few transactions i did,to use the balance.

blondeseaside · 24/10/2026 11:06

It's very annoying, but on the bright side, you would probably spend this amount on food and petrol over 1 or 2 months, and even if you had put £640 into a savings account, it would only earn you £2.36 a month in interest,

CaraMP01 · 24/10/2026 11:04

Happened to me. They refund the interest..it all balances through..

HandPulledNoodles · 24/10/2026 09:11

It's interesting OP you being so indignant when this situation was caused by the fact that you don't have a handle enough on your money to know from which card you've paid your holiday on.

Fieldday26 · 24/10/2026 08:58

Biddybobsleigh · 23/10/2026 21:45

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

Yeah I think someone had suggested she just withdraw the money as cash rather then wait for them to agree to refund (once the pending transaction had dropped off.)

Talkingfrog · 24/10/2026 03:02

tellingeveryonehowbadly · 23/10/2026 06:28

As someone has now pointed out this is actually against their t&cs!

I didn't do anything incorrect.

My bill was paid, then an event was cancelled and the money was credited back to my card.

I had a letter to tell me my account was in credit, when it shouldn't be. I used that card to pay for all household expenses until the balance was used up.

Heard nothing else from the credit card company because my next statement showed I had a balance to pay to them.

I hace two current accounts - a personal one and a joint one. My personal account had bought the event tickets. My joint one would have normally paid the household expenses. The only transfer of money was between my two accounts, to balance things out.

It is going to happen at times. There are times when I pay a bill in full, then end up needing a refund of something on the bill. Normally the refunded amount will be absorbed by the new spending, but occasionally it isn't.

Biddybobsleigh · 23/10/2026 21:45

Fieldday26 · 23/10/2026 20:55

All banks charge interest and / or fees on cash withdrawals form credit cards (not to be confused with them transferring the credit balance).

Oh I think I had the wrong end of the stick (long week!)
I had two lloyds credit cards one was £0 balance the other £260, in my haste I accidently paid the balance of £260 to the account that was at £0, but thankfully Lloyds just transferred it over to the correct account without charging me interest. But I guess it was an obvious honest mistake.

Fieldday26 · 23/10/2026 20:55

Biddybobsleigh · 23/10/2026 19:39

Wow, which bank is this?

All banks charge interest and / or fees on cash withdrawals form credit cards (not to be confused with them transferring the credit balance).

Biddybobsleigh · 23/10/2026 19:39

tellingeveryonehowbadly · 22/10/2026 13:30

Apparently they’ll charge me interest on it!!

Wow, which bank is this?

Lifeislikeaboxofchocolate · 23/10/2026 18:18

If you want to save £640 you can still do that.! Save your normal wages and spend on the credit card. E.g. Food and petrol for the week =£100. Save that £100 and spend the £100 of food and drinks on the credit card.

MagnoliaParks · 23/10/2026 16:59

tellingeveryonehowbadly · 23/10/2026 11:49

You clearly don’t understand money laundering. I’m curious how a refund from a credit card transaction is laundering money.

Money laundering is about layering money to hide its source and make it appear that it comes from legitimate sources. Refunds from companies is absolutely part of that.

How do you think people launder money?!

Fieldday26 · 23/10/2026 13:47

tellingeveryonehowbadly · 23/10/2026 11:49

You clearly don’t understand money laundering. I’m curious how a refund from a credit card transaction is laundering money.

From someone who spent many years working in banking, I would say you don’t understand money laundering. Whilst a one off refund isn’t likely to be that. Refunds / Credit balances etc are red flags for it in a wider picture.

Wheelz46 · 23/10/2026 12:53

tellingeveryonehowbadly · 23/10/2026 07:56

Don’t be so stupid. A refund is not a fraud flag.

No need to be so rude, especially when you clearly have no fraud knowledge!! If you did you would know that it absolutely can be a fraud flag!!!

chirrupybird · 23/10/2026 12:05

I was going to say have you tried ringing them. I once accidentally transferred a large sum from my cash account to my credit card instead on my savings account, stupid or what. I rang them up and they moved it back, felt like an absolute idiot, it would have taken many months to spend it on my credit card. I am a lot more careful about clicking on accounts in the drop down menu since then.

Boreded · 23/10/2026 11:49

MagnoliaParks · 23/10/2026 11:45

Am I insane, or someone who is involved in money laundering cases?

I’d love to hear which bit is insane.

You aren’t insane, you just actually understand how people can hide the proceeds of crime. The previous poster doesn’t

tellingeveryonehowbadly · 23/10/2026 11:49

MagnoliaParks · 23/10/2026 11:45

Am I insane, or someone who is involved in money laundering cases?

I’d love to hear which bit is insane.

You clearly don’t understand money laundering. I’m curious how a refund from a credit card transaction is laundering money.

OP posts:
Boreded · 23/10/2026 11:48

Discosnake · 23/10/2026 08:07

Absolutely not. I got refund to my normal bank account from Asda credit card when I received large refund to it. No issue at all. No credit score issue or fee.
Twice I might add

Edited

What are you talking about? My comment is in response to the chain of messages talking about taking it out as a cash withdrawal or as a cash transfer (which is a balance transfer but to your bank account)…the things I’ve said will happen if it is done either of those ways.

What you had was a credit balance refund, and so you did not do a cash transfer or a cash withdrawal, and so didn’t get charged

MagnoliaParks · 23/10/2026 11:45

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Am I insane, or someone who is involved in money laundering cases?

I’d love to hear which bit is insane.

tellingeveryonehowbadly · 23/10/2026 11:20

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

MandemChickenShop · 23/10/2026 11:15

Bjorkdidit · 23/10/2026 08:47

If that's all you're getting you need a better account and most people won't be taxed on savings interest anyway due to ISAs and personal savings allowances.

Also, for that sort of amount, it's having savings that's important, not what interest is earned as it could replace a washing machine, pay a car bill or go towards Christmas or any other variation in monthly expenses.

But this thread just shows how weird MN is about credit cards because the obvious answer was always to just spend the £640 on groceries and other day to day costs and put the money not spent on those items in a savings account either in dribs and drabs until you get to £640, or in one lump when the credit has been used up, using the money that has built up in the OPs credit account because it's not been spent on groceries and other day to day costs.

that 2.8%, even if it's double that it's still only £3 a month, which is the point. it's very little.

and surely if you need the washing machine, car bill etc, you would just use the credit card!

total non story really

MagnoliaParks · 23/10/2026 08:53

tellingeveryonehowbadly · 22/10/2026 18:19

“Someone” being on the beach 😂 and no, a refund is not money laundering. They can see it’s from a company.

Youre on about when people send money to banks and get you to transfer it on to someone else. Not when someone spends £640 on their card, and gets a refund for that amount back a couple of months later.

Refunds from legitimate companies are absolutely part of money laundering.

Do what you’ve done 10 times with 10 different companies over a year, that’s £6k that immediately looks like it’s come from refunds, and it’s now so much harder to trace the money back to its original source, particularly as it’s across multiple accounts.

You might not be money laundering, but someone who is uses legitimate means to layer cash and transactions to hide where they’re from.

Anyway, they didn’t not do it for a money laundering reason as I’ve had money back from my credit cards a few times in that scenario. They did it because you also have a pending balance so they’ll only do it when the credit card is clear, which yours wasn’t. Had you waited it would have been easier, but you got your answer anyway.

MandemChickenShop · 23/10/2026 08:53

tellingeveryonehowbadly · 23/10/2026 08:21

I don’t get taxed on savings interest.

it’s an extra £18 a year which is my money. Not theirs.

presumably you would've spend the 640 in a month or two rather than a year, so more like £3.

Academic now anyway as you sorted it, nice one.

Bjorkdidit · 23/10/2026 08:47

MandemChickenShop · 23/10/2026 08:17

£640 in a saving account is about £1.5 a month in interest, and after tax even less. Not worth getting steamy about

If that's all you're getting you need a better account and most people won't be taxed on savings interest anyway due to ISAs and personal savings allowances.

Also, for that sort of amount, it's having savings that's important, not what interest is earned as it could replace a washing machine, pay a car bill or go towards Christmas or any other variation in monthly expenses.

But this thread just shows how weird MN is about credit cards because the obvious answer was always to just spend the £640 on groceries and other day to day costs and put the money not spent on those items in a savings account either in dribs and drabs until you get to £640, or in one lump when the credit has been used up, using the money that has built up in the OPs credit account because it's not been spent on groceries and other day to day costs.

RikthePoet · 23/10/2026 08:45

tellingeveryonehowbadly · 22/10/2026 17:42

Because it means every transaction becomes a multiple step process. Instead of just tapping my card I then have to open up my banking app, check how much the transaction was, and send it across. I’ve just managed to get them to agree to a money transfer on the phone, with 0 fees and interest charged, after threatening a serious complaint. I’ll be cutting up my card and never spending with them again because that was horrific!

What a tough life you have... Horrific! Thoughts and prayers.