Bank won’t let me retrieve credit on credit card

Cancel the card

Just transfer £640 from your current account to savings and then use the credit card for spends until the credit balance has been used?

I had this with Lloyds (holiday refund) and they transferred it straight back to my current account when I asked. Both were with Lloyds though. Which bank is it @tellingeveryonehowbadly?

I would have been v pissed off if I hadn’t had it transferred back and it’s not ‘a fuss’.

Hopefully once the pending status has gone they will clear it.

It's a solution though. As explained previously, they can not give it as cash. So do you want a solution or do you want to try and break statutory money laundering restrictions and go through a time consuming complaints process that will not get you the money. Or is it the 'principle' that's important. Nothing like being in the right, so crack on with complaints process.

Unless you're on your uppers - which it doesn't sound like, if you've earmarked the money for savings rather than needing it to pay your winter fuel bill - then just transfer the whole amount to your savings in one go, either before you've spent any of the credit on everyday expenses or after you've spent it all.

Unfortunately, you tried to 'play' the banks with a balance transfer - and absolutely no criticism whatsoever for doing this, as it's a wise and standard move - but on this occasion, it didn't quite work out for you, so you've ended up with a little bit of extra admin as a result.

What's actually ridiculous is the amount of barriers you are putting up to all the solutions offered. Spend 649 on the credit card. When done. Put 640 in the savings account from where yiuvwoukd have spent 640. All sorted. No stress, no issues.

My late Dad had a credit of 150 on his credit card when he made and online transfer to it, meaning to add it to savings.

It stayed there for years because they said he had to go into a branch to make the transfer but he had no branch left near him, then he got dementia, etc etc

I meant to do it when I enacted the POA but never got round to it and then, one day, he suddenly had a credit in his main account of £150!

They certainly dont make it easy to get the money back! Especially with all the branch closures

How is it ridiculous? Nobody is suggesting that you use it to buy a packet of crisps every single day for two years; a tank of fuel is £100 or more now, and your weekly food shop is likely more than that.

You don't have to work it to the exact penny; just spend up to and a little over £640 on the card, then when you get the next bill for £14.62 or whatever, pay it and don't use the card again, if you don't want to.

This seems different. The OP seems to have to have transfered her outstanding balance to another provider and wants it returned to their card, not a bank account.

Do you not notice roughly how much transactions are going to be before you make them?! It would be easy to check back on your statement too. If you were wanting to make sure that you don't spend a penny over, to have done with this bank, you could always have done what PP suggested and bought gift vouchers for a round amount - for Christmas presents or just ones to then use yourself.

But that's all irrelevant now - well done on getting it sorted.

This.
You've created much more admin and stress for yourself with your contact with the bank, your starting a thread.
It really wouldn't take long to spend £640 and when it's done, put the money that didn't come out of your current account into the savings account. Or do it after a week or whenever you prefer.
You're making a mountain out of a molehill here.

You are being obtuse. You don't have to open up your app everytime and send the exact amount to a savings account. Just send 649bwhen you've spent 640.
Anyway, glad to hear you got the money credited. It's the Principle of it that important. Have a happy evening.

Huh? Why? Just spend 640 on it and take 640 out your current account and put it in a savings account,

Just for our records
What's the difference between a serious complaint and a non serious complaint and what does the threat entail to make it serious.

But neither is spending 640 on it and transferring rhe 640 out your current account, it’s not a multi step process,

Buy shopping etc from this credit card instead of your current account. Then just transfer the money up to savings.

You don’t need to, do it once at the end,

Yes all at once . I can’t grasp why the op thinks she needs to do it each transaction,

It's because of money laundering prevention laws.

Use the credit card as your normal debit card then transfer the £640 from your current account.

Do they do that when the account is in credit?

Op I had similar and it’s 10k on a Barclaycard it was hell trying to sort it and I was talking to fraud team and everything and they kept saying or would be on my account in 5 days - it never came and 2 months later I finally get told they can’t do that large of an amount

im never going to spend 10k on the card I need it back

I got there in the end via the ombudsman