AIBU to expect a refund after wee flavoured hotel bed?

Sorry to hear this, I had a similar issue with Premier Inn this year with bedbugs in a hotel room.

The staff were great but the customer relations team accepted no responsibility and kept refusing refund requests.

In the end I sent about 5 emails each time politely saying I was dissatisfied with the response and would like to escalate. Eventually I got two rooms refunded for two nights but it must have taken 2-3 weeks of emailing.

None of us slept properly either night as we were flinching at every little thing after seeing massive bedbugs parading across the bed in the initial room I was in. Our trip was also ruined as we had to bin pyjamas and clothes, and spend our free day going shopping for bug sprays and a steamer to steam everything before taking home suitcases with potential bugs in them!

Send an email (or five!) to their guest relations team and they will refund you eventually.

@Matlocking- I told them the next morning. Apparently that’s no good!

@SnugglyJumpersMakeItBetter
'Am I weird for saying 'flavoured'? I mean a person can have coffee flavoured breath right, or a candle can be sandalwood flavoured? It's a way to describe scent as well as taste!'

Yep, you're weird! You can't say flavoured about a bed can you? You can say wee scented bed, or a bed that smelt of wee, but flavoured...no. HTH.

Full refund and money for new pyjamas. I’d be writing to head office.

I think you deserve a refund.Yes they got you a new room but you had to inconvenience of
1.smelling piss
2.uprooting

I stayed in a IHG hotel where a bed hadn't been put in our room for my 9 yr old son when we arrived at 4am.I got a half refund.

Thats my worst fear. I make the children take everything in backpacks when we stay in places like this and hang them up on the coat rails. Not allowed to touch the floor or beds with them.

I know deep down it doesn’t help but it makes me feel a little safer that just the clothes on our backs would be the biggest problem.

Have to wonder about those guests that do bring them in with them though as that’s how they get there 🤢

I thought that too. Sorry op, the point just whizzed over my head 😅

Just to add.We got a bed put in then a refund in the morning

I dont understand all the people on here saying its fine, they sorted you out, what more could they do. I think there are .bad faith responders on here.

Its absolutely not fine. The fact they had to move you proves the point. They moved you to a completely different bed. It was at YOUR inconvenience. You had already settled in for the night when you learned of the problem. Bodily fluids in that room had escaped cleaning. And they still wanted you to pay up. Its extremely poor. They deserve bad publicity for this.

Flavoured bleughhh. But no. That's not a way to describe a smell. Would you describe wet dog or trumps as a flavour?

However, I do agree they should have refunded you lol.

Of course they ought to have refunded you! It's not like people usually travel with spare pyjamas. That would have totally ruined my night too.

Yeah it was mine too and I always thought it was irrational! When I arrived I used my UV torch to check the mattresses and I couldn't see anything which now only makes me more concerned that they're impossible to detect.

I posted on here at the time and someone said to run a hot iron over the sheet for a few minutes as it's the heat (usually of someone laying in bed) that brings them to the surface. Never going to a hotel without my iron again! Someone also said that they live in the bedframe so give that a good inspection and shake down too!

I put all of my bags down on a fabric chair at the end of the bed which was a big mistake. Had to throw out everything including the holdall. My family had also been in my room and had to throw their dressing gowns, pyjamas, socks etc away.

And they wouldn't refund for any of the things I threw away. I did consider small claims court but most of my stuff was inexpensive so I lost about £100 in total which was worth it as at least I didn't end up with a thousand pound fumigation problem at home! Had it have been hundreds worth of my belongings I would have pressed further.

Utterly terrible weekend. Hoping that one day we can laugh about it but it was eight months ago now and I'm not finding it funny yet! 😂

Yeah maybe in a few years it’s bad that they don’t refund what you’ve had to throw away.

I’ve heard they are not keen on peppermint so always take a spray and make sure the shower gel is a very minty one as well.

I’ve seen them heat treating static caravans before and that seemed a ballache let alone a whole house.

Definitely complain, you did not have a good night, you should have been refunded without question.

Well of course not! You didn’t give them a chance to resolve it. It’s like finishing a meal completely and then complaining to a restaurant and expecting a refund

Wow - you and Premier Inns, quite a recent chequered history. Maybe try a different chain next?

The word you are looking for is "scented".

Smelt would have done

Candles etc aren’t flavoured. You wouldn’t say vanilla flavoured shower gel (I assume) flavour only refers to something you taste with your mouth (unless you’re trying to be funny)

No, you wouldn't described a bed as 'wee-smelt' or a candle as 'vanilla-smelt'.

You'd use 'smelt' instead of 'tasted', not instead of 'flavoured'.

“Smelt of piss”