AIBU to expect a refund after wee flavoured hotel bed?

I mean yes I think you're right to expect a refund. However - flavoured?! What?! Did you lick it?

Yes they absolutely should have refunded you. The mattress should have been replaced while the soiled one went for a thorough cleaning.

Certainly something given you actually were in contact with it - perhaps more a free breakfast and nighttime tipple that full room refund

erm no they have a “good night sleep guarantee” so they need to refund the night. they refused that with me for noise on the grounds “we can’t do anything about it” but a wet bed they certainly could do something about it by not using that room until the mattress was replaced. it’s their responsibility. breakfast hasn’t got anything to do with it 🤔

II think they did resolve by moving you so I think they have a point…

Flavoured? Please tell me you didn’t lick it?

I got refunded by them once because of the noise of trams outside the hotel - and that must be present every night!

But I didn’t sleep well because of it so didn’t have a good night. They were really loud!

You should definitely get the refund.

But a lot of people go to bed earlier than that. Or at least need to start fully winding down.

Contact customer services but make sure it’s within 7 days

they changed your room, a better hotel would have upgraded you , possibly given free breakfast, but not sure what compensation you expect now?

You sound a bit over-dramatic.

They gave you the room you should have had from the start, but surely that meet the "good night guarantee"?

I'm intrigued by the use of 'flavoured' 😬

If the conversation so far was simply verbal, put it in writing and see what happens.

Well does it meet the guarantee? If you sleep was disrupted because of the disgusting experience you had just had

That is revolting. Of course they should refund you in full. I cannot believe people on here thinking sleeping on a bed that had pee on it was acceptable. She had to have a shower because she smelt of someone else's wee FFS! What is wrong with you all? Changing a room near midnight is not conducive to a good nights sleep. I cannot understand how PI thinks that this will not go viral on social media due to their poor response.

well yes, they promise a good night, your room is not suitable, they give you another one.

They are not doing you a favour, they should have given you a clean room to start with! But you are in a room completely suitable, they've done their job.

Good night guarantee doesn't give you a refund because you are not sleepy?

To the extent our reception team can’t address the issue, you then have up to seven days from check-out to claim on our Good Night Guarantee.
they HAVE addressed the issue, so under their condition they don't own a refund.

What are the T&C of the 'Good Night Guarantee'? I suspect that it's only for issues reported, but not resolved at the time, and they'd consider moving rooms a resolution.

It's gross regardless, and I'd put in a complaint, but not under the Good Night Guarantee.

Am I weird for saying 'flavoured'?

I assumed that English wasn't your 1st language. I've never used the term flavoured for a candle, wet bed or someones breath. And no, I wouldn't exchange the word scent/smell/fragrance/aroma/stench for flavour. Might just be me though?

'Scented' would IMO be a better and more usual word to use, than flavoured, in the examples you gave.

No to the coffee and candle being "flavoured"
The word is "scented".
In the situation of a urine soaked bed, it's "smelly" or "it smelled of urine". A flavour is something you taste.
They gave you a new room, you had a shower, all sorted. Move on.

I think l given they sorted it as soon as you made them aware, then they've fulfilled their obligation. They couldn't really have done much to help you sleep on your new bed or stop you feeling 'ick'

Yes, I agree.

I'd write a factual review, including their response.
You might get more luck that way, and at the very least it warns future guests.

I'd try again OP. I had an issue at PI a few months ago - nothing as gross. They did sort it out at the hotel but it was late at night and definitely meant I got a later night than planned. I emailed customer services stressing that it was the fact that there was a problem that meant I was claiming on the good night guarantee - not that they hadn't resolved it.

They refunded me one night of a two night booking.

Have you applied on line? Sometimes, hotel staff may incorrectly tell you that moving rooms invalidates the guarantee because a "solution" was provided. However, the policy states that you are eligible if your sleep was severely impacted by an issue within their control. Moving rooms late at night means that your night was disrupted.

I'd kick off with head office, on SM if they have it.
I wouldn't have a good night's sleep if I'd had to get up, complain to reception and move to a new room at 10/11pm.