AIBU to expect a refund after wee flavoured hotel bed?

They gave you a new bedroom so no you shouldn't have gotten a refund

A flavour is for something you eat.

I would say a candle would be Sandalwood scented rather than flavour, a flavour is something you eat or drink I would have thought

Yikes! For some people the bar is very low, OP was given a piss soaked bed for goodness sake

But they gave her a new room though so why would she need a refund, she didn't sleep in the bed. there was an issue and they rectified it

I pondered if op had infact licked the bed haha

But no you didn’t have a great nights sleep as you had a piss stinky bed.

So id email them.

Because if she hadn’t of had a pissy bed she would have fallen asleep when she intended to and not had the inconvenience of moving rooms.

That’s their incompetence for not noticing a piss soaked bed. So she didn’t have a good nights rest nor sleep.

AIBU (fully open to being told I am)

No you’re not

Because, as has been said already, they offer a good night guarantee and having to deal with a pissy bed and move rooms late at night is not conducive to a good night.

The good night guarantee is if the guest’s issue couldn’t be resolved during the stay

read the t&cs

It is pretty clear!

Yes but as soon as she made them aware of this she was given another room. I don't honestly think she has grounds for a full refund under their good nights sleep policy.

YANBU and in my experience Premier Inn do everything to wriggle out of the ‘guarantee’ - there’s always an exception to it!

Am I weird for saying 'flavoured'? I mean a person can have coffee flavoured breath right, or a candle can be sandalwood flavoured? It's a way to describe scent as well as taste!

I am afraid you are. Flavour is something you taste not something you smell.

You should definitely get a refund OP. I'd continue complaining. The first person you speak to will always only have limited powers for compensate customers, but if you keep pushing up the levels you'll get someone who'll give you a refund. You have to be determined and tenacious but you'll get there. I've never failed. Eventually they get sick of you and give you money just to get rid!

I wouldn't say this was even anything to do with their guarantee tbh - her pyjamas stank of someone else's piss and she had to have her room changed in the middle of the night due to their not dealing with the issue when it happened. I'd expect some sort of compensation/refund regardless of what hotel I was staying in. (And for them to wash/replace my pyjamas...)

Agreed
hence I was specifically referring to the poster mentioned the Good night guarantee

I remember staying at a premier inn for work few years ago and I was only going to stay one night and then work me to stay another night.

I didn't know I was going to stay another night until the afternoon so I checked out of my hotel room thinking I wasn't coming back.

Anyway, when I realized I had to stay another night I rang them up and asked for the same room.

The following morning I noticed that the towel in the bathroom was the same towel but I had had the previous day as it had a mark on it.

It was obvious that they hadn't changed the towel and goodness knows how many times that towel had been used in the past.

I told reception and they gave me a complaints form to fill in. The manager replied to my complaint to say that they accept that they hadn't hadn't changed the towel.

I always take my own towels to hotels now as I don't want to get scabies.

Yes exactly. How come the person making the bed didn't notice more likely they didn't change the bed sheets like they didn't change the towel in my bedroom as I have detailed in my post above.

And left with a pair of piss soaked PJs? Someone else’s piss 🤢

You think that’s going to qualify for “a good nights sleep” s advertised by them?

@SnugglyJumpersMakeItBetter straight onto their social media with this - accept nothing less than a full refund.

Ok fair enough about the PJs, maybe they need to replace those (or the monetary value of them)

I would type out a review and send it to their customer services, and tell them that you will be submitting the review on trip advisor/booking.com/their own website unless they have a change of heart - some might call it blackmail but its giving them a chance to rectify a situation. It is absolutely disgusting to be lying is the urine of another person, the cleaning staff had to have noticed and just said nothing!

• Urinary Tract Infections (UTIs): Bacteria like Escherichia coli can pass from infected urine into another person through direct contact or unhygienic cleanup. Cornell University +2

Ive had a few sleepless nights in one of the big places in a big city ! motorbikes pop banging exhausts all night for 3 nights I went down and complained it's a known problem that no one is sorting but I didn't get a refund ! Never staying there ever again !
And this is my usual go to when spending time in the city !

I wouldn't expect a refund. You raised the issue; they moved you to another room. What more could they have done? Asking for a refund is pretty cheeky as they provided the service you had paid for, after all.

You feeling "icky" after that is hardly within their control.

Her pj’s were not ‘piss stained’, op has said there was no dampness at all. It can’t have been that bad if you’d been bloody laying on it a good while. You’re just angling for a free night. Couldn’t sleep because you felt icky, my arse.

I don't think you resolve the trauma of realising you've been lay in someone else's pee by moving to another room.
The whole packing and moving room is not what humans need at bedtime.