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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to want a different Universal Credit work coach?

112 replies

QuestioningEverythingNow · 08/08/2026 12:19

dons hard hat in advance

I have always worked and have been a solid earner but have been recently told formally (writing was arguably on the wall a few months before) that my job is being outsourced to a combination of a cheaper service centre outside the UK and AI. As I said I saw it coming but assumed I would be able to get a new job quickly or that an exit package would be offered. That has not happened.

I have been looking while still employed, but the job market has handed it's arse to me and it is clear that I will struggle to find a new role quickly. I therefore went to the Job Centre to claim UC from when my employment ends.

My AIBU is that I have NO faith in the work coach that I have been allocated.
She literally struggled to navigate the basic sign up process - not clicking in the right place, not recognising where a response was required, not seeing where answers were already answered so clicking "back" instead of "next". What should have been a 30 min ID check took almost an hour. She doesn't have great typing skills so lots of typo errors when filling in fields etc. I ended up asking her to face the screen towards me and pointing out typos, missed fields, incorrect selections from drop downs etc. No issue with it being collaborative, some people aren't great with typing on screens etc.

This is not personal - I have nothing against her. I just don't think this person is going to be helpful to me in my very urgent job hunt. I have to see her every week which I have no issue with but I just don't have much faith in how she will actually help me and I am DESPERATE - I am job-hunting almost constantly - I am so stressed - I am doing my own searches and applications, sweating my network, applying to anything (not just in my field) etc.

I have never claimed before, never thought I would have to but here I am. I have no issue with her personally but I just can't see how she is going to be helpful when she doesn't seem that capable on a basic ID check and seemed to have zero experience or awareness of my job and what roles would be suitable. My job is basic - I am an accountant, nothing at all to write home about. She kept suggesting applications to things far outside my remit and that I am not qualified for eg SEN teaching assistants, delivery driving (I don't have access to a car) etc.

Is it possible to request a different work coach? At the moment, I can't see how we will work well together.

Is that entitled given that I am seeking to claim benefits, and am fully aware that I am quite privileged that this is an option in itself, something I am very aware of. Perhaps ashamed as well.

I could be panicking/catastrophising so am braving AIBU for more balanced views.

I will attend the next appointment and be polite and engaged - I just wondered if it would be better to switch coach sooner rather than later. Is that possible? Any suggestions, shared experiences, guidance would be so appreciated.

OP posts:
New posts on this thread. Refresh page
Pickledonion1999 · 20/08/2026 09:27

bobajob1 · 19/08/2026 09:40

OP - asking a question about your benefit claim. You ought to be entitled to JSA rather than UC because you've been working and that lasts for six months and doesn't have sanctions and requirements attached to it, apart from to go and sign on. You may have your reasons, but just checking you know about this.

JSA certainly does have requirements. I had to sign on for a few weeks in June whilst waiting for a new job to start and then said I still had to job search for 35 hours even though I was just waiting for a DBS to come through to start a new job !

dustabsorber · 19/08/2026 23:26

You will get a different one every week anyway. They will offer you working in a care home or whatever nobody wants to do.

Motuihe · 19/08/2026 23:12

You might find something here. At start of threads there re lists of various different jobs. Mystery shopping is also good Roamler, Shepper, Field AGent ,Ipsos, Helion, Mystery Dining etc

www.mumsnet.com/talk/money-matters/4953179-earn-ps10-a-day?page=40

QuestioningEverythingNow · 19/08/2026 11:23

Laurmolonlabe · 19/08/2026 10:13

No I haven't, maybe consider retraining.
Accountancy was always going to be a target for AI, administration, which I used to do has already gone.
Having a job which involves physical intervention is safest in these changing times.

Thank you - I am open to re-training. I have been looking at apprenticeships and even a new degree. Have fallen out of love with accountancy after all the rejections.

What do you do now, if I may ask?

What is worse is you hardly ever get any feedback. Just one line automated email a lot of the times.

OP posts:
QuestioningEverythingNow · 19/08/2026 11:20

MolkosTeenageAngst · 19/08/2026 09:26

Gosh I’m sorry I wasn’t trying to be difficult or thinking you were thick and I am sorry if my post made you think that. I was genuinely only trying to help when I was explaining a TA role and a teacher role were different and that you don’t need qualifications to be a teaching assistant (and from your response had genuinely thought I’d been helpful so sorry if not). I do understand it’s not the role you would want (and acknowledged that) but it also seemed from your initial post you were desperate and worried about finding nothing so was just trying to say it might be something you could do as a last resort.

I obviously misunderstood why in your first post you said you have been offered SEN teaching assistant jobs and then in a later post said ‘but I can’t be a SEN teacher!’ Maybe you were also offered teacher jobs that you hadn’t alluded to in the original post so sorry that I just took it to you using teaching assistant/ teacher interchangeably and that, along with the fact you’d said you weren’t qualified to be a SEN TA, a job which requires no specific qualification or experience, is all that made me think you didn’t fully understand the roles. Obviously not the case, but even if it were I can assure you that I wasn’t trying to make you look thick, I wouldn’t necessarilly expect people not in education to understand what goes on within special education (to be honest many qualified professionals in mainstream don’t have a clue about SEN). I definitely haven’t a clue about accounting!

Anyway, sorry if my posts made a stressful time more stressful, I was only trying to help with my advice but sorry if it felt otherwise. Good luck with your job search.

Edited

Thank you for your message.

I appreciate it.

I am sorry if I came across rude or snappy, I think I am just finding this process frustrating and stressful.

The way you explained everything actually made a lot of sense as the interchangeable use of words can cause confusion. You also helped me try to be a bit more confident about moving outside my field.

Thanks for coming back and for the good wishes.

OP posts:
Laurmolonlabe · 19/08/2026 10:13

No I haven't, maybe consider retraining.
Accountancy was always going to be a target for AI, administration, which I used to do has already gone.
Having a job which involves physical intervention is safest in these changing times.

bobajob1 · 19/08/2026 09:40

OP - asking a question about your benefit claim. You ought to be entitled to JSA rather than UC because you've been working and that lasts for six months and doesn't have sanctions and requirements attached to it, apart from to go and sign on. You may have your reasons, but just checking you know about this.

bobajob1 · 19/08/2026 09:37

The latest official Govt stats released yesterday showed a further labour market contraction/rise in unemployment - and IMO these figures don't capture the full extent of the picture as if you are unemployed or underemployed and live with a partner and are not claiming benefits, the Govt doesn't know you're out of work.

bobajob1 · 19/08/2026 09:34

Laurmolonlabe · 19/08/2026 09:31

Go to 3 or 4 accountant job agencies, and general ones, sign up and they should start getting you interviews straight away.

Have you yourself tried signing up to any accountancy or general job agencies lately? If you had you would know that none of them have any work either

Laurmolonlabe · 19/08/2026 09:31

Go to 3 or 4 accountant job agencies, and general ones, sign up and they should start getting you interviews straight away.

MolkosTeenageAngst · 19/08/2026 09:26

QuestioningEverythingNow · 19/08/2026 01:27

I am sorry but I do fully understand the difference between a TA and a teacher.

I am also a qualified accountant.

The suggestions she made didn't make any sense at all.
You are just being difficult for the sake of it and trying to make it out like I am a bit thick when I am not.

Examples of appropriate suggestions for me - Accountant, Finance Assistant, Payroll Assistant, Finance Manager, Treasury accountant, Financial Reporting Accountant, Finance Analyst - etc. Can you not see the difference?

Job's are like hen's teeth out there at the moment and her recommendations for jobs that I have NO experience and/or qualifications for when I do have other qualifications, did not make any sense to me. It's really hard to keep positive and motivated as it is. But I still have to apply to the jobs she recommends to me or I get sanctioned. It feels like a huge waste of time. And it is demoralising because I am inevitably being rejected.

Oh and it's also a huge waste of the time of the people who then have to review my application and are looking for an experienced teacher and then get sent an accountant.

That was my point.

You can't surely believe this makes any sense.

Gosh I’m sorry I wasn’t trying to be difficult or thinking you were thick and I am sorry if my post made you think that. I was genuinely only trying to help when I was explaining a TA role and a teacher role were different and that you don’t need qualifications to be a teaching assistant (and from your response had genuinely thought I’d been helpful so sorry if not). I do understand it’s not the role you would want (and acknowledged that) but it also seemed from your initial post you were desperate and worried about finding nothing so was just trying to say it might be something you could do as a last resort.

I obviously misunderstood why in your first post you said you have been offered SEN teaching assistant jobs and then in a later post said ‘but I can’t be a SEN teacher!’ Maybe you were also offered teacher jobs that you hadn’t alluded to in the original post so sorry that I just took it to you using teaching assistant/ teacher interchangeably and that, along with the fact you’d said you weren’t qualified to be a SEN TA, a job which requires no specific qualification or experience, is all that made me think you didn’t fully understand the roles. Obviously not the case, but even if it were I can assure you that I wasn’t trying to make you look thick, I wouldn’t necessarilly expect people not in education to understand what goes on within special education (to be honest many qualified professionals in mainstream don’t have a clue about SEN). I definitely haven’t a clue about accounting!

Anyway, sorry if my posts made a stressful time more stressful, I was only trying to help with my advice but sorry if it felt otherwise. Good luck with your job search.

QuestioningEverythingNow · 19/08/2026 01:45

This reply has been withdrawn

This message has been withdrawn at the poster's request

QuestioningEverythingNow · 19/08/2026 01:38

Pickledonion1999 · 08/08/2026 13:15

Any option to learn to drive ? It could possibly open up a lot more roles. I am really pushing my ds who is on UC to learn to drive despite him seeming a bit reluctant because currently he's pretty restricted in his job search.

Sorry if i was not clear, but I don't have a car at the moment. ExDH took it in divorce.

OP posts:
QuestioningEverythingNow · 19/08/2026 01:36

Pickledonion1999 · 08/08/2026 12:41

To be honest they don't do that much anyway although my son's has put him on courses to help apply for jobs. I'm not sure why you've signed up so early as if you have final wages from your current job still to be paid that will possibly wipe out any UC payment for the first month unless you would currently qualify for UC but just haven't claimed up until now? Or have you just signed up for now for the job search help? I suspect with the thousands being made redundant right now , the DWP have taken on lots of new work coaches and they are still not fully up to speed with the job.

I signed up now because my job officially ends in a few weeks and I can't afford any long gaps. I also didn't know what the sign up process entailed - I actually thought it took a long time. I have been accepted though so I think I was right to sign up now. That will see me through next month.

OP posts:
QuestioningEverythingNow · 19/08/2026 01:32

socialdilemmawhattodo · 09/08/2026 07:58

Why are roles being advertised or you being interviewed if they don't have budget or headcount approved? That seems odd.

There are LOADS of "fake job posts" on websites. A lot of feel like pure data mining because you spend AGES completing these very long forms and assessments and having 1st, 2nd and 3rd rounds (which are easy for them as on Zoom) and then you either here nothing or you get a one line email that "head count is currently frozen" or "recruitment has been put on hold but we will keep your details on file". It's so hard to try and keep positive. Read the Work board if you don't believe me

OP posts:
QuestioningEverythingNow · 19/08/2026 01:28

PiMCA · 09/08/2026 13:48

You could also try councils, they often need people with skills such as yours and would not shy away from hiring you if you are over qualified in the same way a business would. Once in these types of roles the opportunities to move up can be very good.
And charities and housing associations

Edited

Thank you for this suggestion. I did look at my local council but am now widening the search even if means a long commute.

OP posts:
QuestioningEverythingNow · 19/08/2026 01:27

MolkosTeenageAngst · 13/08/2026 10:13

Yes, but based on her initial post saying that the job was for a teaching assistant role one could surmise that the OP didn’t really understand the different between a SEND teacher and SEND teaching assistant (understandable for someone not in education), nothing suggested she had actually been pushed towards teacher roles which obviously would need teaching qualifications and experience. This was why I then explained that you don’t need teaching experience/ qualifications to be a teaching assistant as it’s not the same role and that she would be working under the direction of a qualified teacher, not having to devise the education methods or plans herself.

If you read the whole thread in context it is clear OP was suggested TA roles, not teacher roles. Obviously if all you read was that single post without any context then yes, it did say teacher, but to me it was clear this was a misunderstanding around the different types of roles in a school rather than the job coach pushing qualified teacher roles. This is why it’s usually important to read the full thread before commenting!

Edited

I am sorry but I do fully understand the difference between a TA and a teacher.

I am also a qualified accountant.

The suggestions she made didn't make any sense at all.
You are just being difficult for the sake of it and trying to make it out like I am a bit thick when I am not.

Examples of appropriate suggestions for me - Accountant, Finance Assistant, Payroll Assistant, Finance Manager, Treasury accountant, Financial Reporting Accountant, Finance Analyst - etc. Can you not see the difference?

Job's are like hen's teeth out there at the moment and her recommendations for jobs that I have NO experience and/or qualifications for when I do have other qualifications, did not make any sense to me. It's really hard to keep positive and motivated as it is. But I still have to apply to the jobs she recommends to me or I get sanctioned. It feels like a huge waste of time. And it is demoralising because I am inevitably being rejected.

Oh and it's also a huge waste of the time of the people who then have to review my application and are looking for an experienced teacher and then get sent an accountant.

That was my point.

You can't surely believe this makes any sense.

OP posts:
PiMCA · 13/08/2026 18:19

Ta1u1a · 13/08/2026 07:34

She wasn’t right. No anybody can not be a TA. You have no idea what the job entails now. TAs are running interventions which they often plan themselves from EHCPs and IEPs on anything from mental health to speech therapy and many many academic interventions based around the national curriculum. They do all first aid which can often be quite a responsibility and can have to manage quite challenging behaviour on a daily basis alongside supporting teachers in lessons.That and being prepared to jump in and hold classes when needed.

Children deserve to have the right people supporting their education in the same way the elderly and disabled need the right people for their care-not anybody the job centre sends their way.

I did not say that anybody can be a TA, I said there were no particular qualifications or experience needed.

inthequietofdawn · 13/08/2026 10:22

If you read the whole thread in context it is clear OP was suggested TA roles, not teacher roles.

Actually if you RTFT, OP clarified that it was 2 different jobs mentioned to her. One a TA and one a teacher.

There are unqualified teachers who do not have QTS.

MolkosTeenageAngst · 13/08/2026 10:13

Endoadnowarrior · 12/08/2026 22:39

A further post by the OP after the initial one said

"Thanks. Understood re: apply for any job - I am of the same mindset - I am really desperate. But I can't be a SEN teacher?!"

Yes, but based on her initial post saying that the job was for a teaching assistant role one could surmise that the OP didn’t really understand the different between a SEND teacher and SEND teaching assistant (understandable for someone not in education), nothing suggested she had actually been pushed towards teacher roles which obviously would need teaching qualifications and experience. This was why I then explained that you don’t need teaching experience/ qualifications to be a teaching assistant as it’s not the same role and that she would be working under the direction of a qualified teacher, not having to devise the education methods or plans herself.

If you read the whole thread in context it is clear OP was suggested TA roles, not teacher roles. Obviously if all you read was that single post without any context then yes, it did say teacher, but to me it was clear this was a misunderstanding around the different types of roles in a school rather than the job coach pushing qualified teacher roles. This is why it’s usually important to read the full thread before commenting!

Ta1u1a · 13/08/2026 07:36

waterrat · 08/08/2026 16:38

As a parent of a sen child who relies on Ta support it makes me unbelievably sad and angry that a work coach would suggest sen ta jobs to random people.

It is a highly sensitive and difficult role working with very vulnerable children who will be struggling even to attend sxhool in many cases. Absolutely ludicrous they are hawking job adverts around to anyone they can in the job centre and shows how poorly the education sector is treated. They should pay them more and use proper qualified professionals

I digress !

I agree. It’s appalling!

Ta1u1a · 13/08/2026 07:34

PiMCA · 09/08/2026 13:42

The Tories implemented a new system where work coaches were only there to get the job seeker to do their own work search rather then offer support, that has now been changed.
She was right that OP did have the qualifications and experience needed to be a SEN TA as there are not really any needed according to people posting here.
The caseload is not OP's problem, I was just explaining why the coach would suggest driving jobs to someone who can drive.
Work coaches are EOs, that is considered a jr. management level, admins are AA or AO. I was more pointing that out to the person who has worked in the civil service so should be aware!
Obviously there are shit work coaches and good work coaches.

She wasn’t right. No anybody can not be a TA. You have no idea what the job entails now. TAs are running interventions which they often plan themselves from EHCPs and IEPs on anything from mental health to speech therapy and many many academic interventions based around the national curriculum. They do all first aid which can often be quite a responsibility and can have to manage quite challenging behaviour on a daily basis alongside supporting teachers in lessons.That and being prepared to jump in and hold classes when needed.

Children deserve to have the right people supporting their education in the same way the elderly and disabled need the right people for their care-not anybody the job centre sends their way.

inthequietofdawn · 13/08/2026 07:23

Endoadnowarrior · 12/08/2026 22:39

A further post by the OP after the initial one said

"Thanks. Understood re: apply for any job - I am of the same mindset - I am really desperate. But I can't be a SEN teacher?!"

If you read OP’s response to my question about that, both were suggested.

Endoadnowarrior · 12/08/2026 22:39

MolkosTeenageAngst · 09/08/2026 08:45

I don’t know why you think that? Read the OP again, she clearly says, ‘She kept suggesting applications to things far outside my remit and that I am not qualified for eg SEN teaching assistants, delivery driving (I don't have access to a car) etc.’

A teaching assistant role is a TA role, not a teacher role. TA is an abbreviation for Teaching Assistant!

Edited

A further post by the OP after the initial one said

"Thanks. Understood re: apply for any job - I am of the same mindset - I am really desperate. But I can't be a SEN teacher?!"

topcat2014 · 12/08/2026 15:42

Just wondering how you are doing @QuestioningEverythingNowI'm fellow accountant/tax person who had to take a lower finance job last year

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