What makes Octopus Energy stand out?
Octopus is the UK's most popular energy supplier, thanks to their award-winning customer service, fair tariffs and innovative green energy offers. Powering over 6 million British homes, Octopus keep their costs low so they can pass savings on to their customers, and 63% of Mumsnet testers agreed that Octopus Energy offer good value tariffs.
But being the most popular energy supplier is about more than just the cheapest deals. Priding themselves on customer service that'll quickly put you through to a human, Octopus puts user-friendliness at the forefront. An impressive 75% of our testers gave positive feedback on Octopus Energy's customer service.
"Always clear communication and the online account management is very easy to use,” says one of our testers, praising Octopus' straightforward website, app and emails, which put customers in control of their energy bills. What's more, they're forging a path to greener energy for the future.
What Mumsnet users have to say
"They feel genuinely like they want customers to get a good deal. There are plenty of perks and loyalty bonuses."
“Good at communication. I like the app as it gives clear information. We have participated in their energy saving sessions.”
“Like the offers e.g. coffee. Like the saving sessions.”
“Octopus have been fabulous. We switched last year after having solar power installed. It was all very straightforward, their website and app is fantastic. It is easy to manage our direct debit, etc. Their tariffs are great (particularly if you have solar/renewable energy generation facilities) with lots of choice, and it's incredibly easy to switch tariff at any point.”
Related: Find out how Mumsnet Rated works and see which other brands have been awarded the badge.