How we tested the app and search and compare tool
We recruited 150 Mumsnet users to take part in a product test of the Klarna app, focusing on their search and compare tool. They used the app for ten days, searching for products, comparing items and stores to see how easily they could source their shopping and secure a good deal. We asked 136 users to share their feedback on what they liked about the app and what they felt could be improved.
What are the features of the search and compare tool?
Search for products across thousands of stores
Save items to your collection to buy later
Filter items by features like brand, store, colour and shipping
Check the ratings of products and brands
Check the items price history
Price drop alerts
Automatically finds coupons for discounts at checkout
How easy is the search and compare tool to use and navigate?
The app is really user friendly. When you first open it, you can browse through the curated feed, which are products and brands that are recommended to you based on your searches.
From there it is very easy to navigate, with a ‘search and shop’ toolbar for finding the product that you need. You can easily select filters, such as the brand, price or a preferred retailer to narrow down your search which then provides you with a list of available items in price order.
Once you select a product, it will show you all the stores you can buy it from, whether it’s in or out of stock, and shipping information. You can also read user ratings and check the price history of the item. All you have to do then is click through to the store to find out more about the product, including delivery costs and payment options, and make your purchase.
What are the search and compare results like?
When you search for a product through the Klarna app, the app compares thousands of stores in real time to bring you the best current price on the market. The results are shown in price order, starting from the lowest, so you can easily filter through the results to find the best product and deal for you.
What retailers are featured?
Klarna works with a huge range of high street and online stores - in fact, there’s over 2m+ products from 2,000 stores.
About Klarna
Since 2005 Klarna has been on a mission to accelerate commerce with consumer needs at the heart of it. With over 150 million global active users and 2 million transactions per day, Klarna’s fair, sustainable and AI-powered payment and shopping solutions are revolutionising the way people shop and pay online, empowering consumers to shop smarter with greater confidence and convenience. More than 500,000 global retailers integrate Klarna’s innovative technology and marketing solutions to drive growth and loyalty, including H&M, Saks, Sephora, Macy’s, Ikea, Expedia Group, Nike and Airbnb. For more information, visit Klarna.com.