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Mumsnet Data Breach - FAQs

(235 Posts)

MNHQ have commented on this thread.

JustineMumsnet (MNHQ) Fri 08-Feb-19 11:49:51

As lots of the same queries re the data breach are reappearing we've made an FAQs page Do let us know if there's anything important we've left off. We'll keep updating this document as soon as we have further any further info. Thanks.

EDITED BY MNHQ AT 17.15 ON FEBRUARY 8: We're now as sure as we can be that the total number of accounts affected by this breach was 46. We will be contacting these users within the next hour or so.

SparklyUnicornShite Fri 08-Feb-19 11:56:26

Justine Mumsnet would It be a good idea to sticky this?

JustineMumsnet (MNHQ) Fri 08-Feb-19 11:57:48


Justine Mumsnet would It be a good idea to sticky this?

Yes we are doing so. thanks

LatinforTelly Fri 08-Feb-19 12:06:12

Hi, wasn't sure whether to post on this or the other thread. I appreciate you must have a load of questions coming your way, but just to let you know I was forced to sign back in yesterday (all good) and changed my password and then didn't go on mumsnet til right at the end of the day when (on another device) I was still logged out.

Came to sign back in today and it only accepted my OLD password! Why is this? Is it safe to create a new password now?

(I access mumsnet either on my laptop, chrome, or phone, samsung internet, never the app)

I also haven't had an email but I suppose you are still working your way through?

Many thanks.

toodlepipp Fri 08-Feb-19 12:26:55

The incedent seems to have deleted my usual account completely! I had to re register which I have done using my email address which should have said already in use!
Also i am still unable to login via the iphone app, even after changing password and deleting/reinstalling app etc

BeneathTheBoughs Fri 08-Feb-19 12:35:05

Far for more useful thread is 'Mumsnet data breach - please read' which was briefly on here, now hidden away on 'site stuff'. But I guess too many comments on that thread that Mumsnet don't want everyone reading.

Please don't patronise us. This is a major and very serious data breach. Don't try to sweep it under the carpet with silly jokes about gin and whoops what a stressful day for us...

BeneathTheBoughs Fri 08-Feb-19 12:36:56

Talking about AIBU. Why is this not all being kept on the main board (AIBU) or a pop up when people log on?

BoreOfWhabylon Fri 08-Feb-19 12:37:46

@JustineMumsnet several posters (me included) have noticed that their nicknames are now duplicated in account settings. My BoreOfWhabylon nickname appears twice. My other, infrequently used nicknames appear only once.

NeverTwerkNaked Fri 08-Feb-19 12:39:27

@JustineMumsnet my burning question is why it took so long from MNHQ being notified before they logged everyone out? I sort of assumed when @WorraLiberty flagged it that swift action would be taken and I’m quite shocked how long it took.

Becca19962014 Fri 08-Feb-19 12:43:37

My nickname also appears twice on my username list.
I've only ever had two and the other not used in five years.

NeverTwerkNaked Fri 08-Feb-19 12:45:44

9 hours after MNHQ were aware (and 9 hours after I had pointed out the grave data protection implications) people were still being logged in to someone else’s account.

SoMuchToBits Fri 08-Feb-19 13:00:37

My nickname is also duplicated in my account settings, while all other namechanges appear only once.

MrMakersFartyParty Fri 08-Feb-19 13:01:09

I've noticed that about my nickname too... Answers please. This is getting tedious.

MrMakersFartyParty Fri 08-Feb-19 13:03:05

I'm wondering why we just have to keep accepting these fuck ups.

HaudYerWheeshtYaWeeBellend Fri 08-Feb-19 13:04:51

I asked this on the other thread.

Yes, sorry, we've only sent mails to those accounts we know for sure were breached. Not to those who were able to log in as someone else yet. It's on our list to do first thing. Name changes shouldn't effect this

I thought the breach was that you were able to log into someone else's account and those individuals had been emailed/PM'd?

Surely you must understand the switched accounts are also breached.

The above post is contradictory and therefore many users are confused. I understand investigations are proceeding, however surely you can see the confusion here?

esmumma Fri 08-Feb-19 13:05:31

I can't log on at all on iPad but can on mobile. But mobile is my old account I set up and forgot about. The account I actually use I can't log in at all

rosettesforjill Fri 08-Feb-19 13:12:45

I'm seeing boards I had previously hidden which is very annoying!

QwertyLou Fri 08-Feb-19 13:14:26

MNHQ, can you please stick the Mumsnet data breach - please read thread back here? Many people whose data was potentially breached have not been notified yet. Until they are, that thread should be here where people can see it.

NellMumsnet (MNHQ) Fri 08-Feb-19 13:24:06

Thanks for telling us about the duplicate nicknames. We're working really hard to understand the issue and whether or not it's related to the breach. We'll post an explanation as soon as we can.

ShannonRockallMalin Fri 08-Feb-19 13:27:18

My current username is also duplicated, both not any others.

NellMumsnet (MNHQ) Fri 08-Feb-19 13:43:50

Here's an explanation of the duplicate nicknames, and we will add it to the FAQs:
If you have ever gone back to a nickname after using another nickname, it may appear twice in your list of usernames. This is how the site currently works, and is not related to the software released on Tuesday. It is not related to the breach.
If we have time, we will update this, so that in future you get a simple list of nicknames that you have used, with no duplicates.
Thanks again for letting us know about things that are worrying you.

wallywobble Fri 08-Feb-19 13:55:21

I have not been able to login into the app using FB and my usual login. Lost password emails are also not arriving for that account. At no point have I received the data reach email.

i can only login using another (this) account and a similar username.

wallywobble Fri 08-Feb-19 13:56:55

And on Wednesday evening I suddenly started to receive emails when someone did the @username. I'm assuming that was to do with the update.

wireswireswires Fri 08-Feb-19 14:21:20

I was unable to log in to my account via any platform. Not received any of the reset emails either.

I've just had to make a new account.

WordInYourShellLike Fri 08-Feb-19 14:36:30

No idea if this is related to the data breach (which I don't think I was affected by, as far as I know) but it's driving me mad! Every time I click on a link, go to a new page, or refresh, a box appears, covering half of the screen , asking for cookies permission. Says it's 'powered by Quantcast'. Every time I click accept then back it is again. Please can you sort this out? Included a screenshot that hasn't come out very well but you can see what it looks like. There is a short thread about this in Site Stuff HERE

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