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Slide and Swing doors on extension - any experiences with New Wave/Decenuninck/Panoramic?

(9 Posts)
9GreenBottles Sun 16-Oct-16 13:01:30

On our extension, we are planning on having 3-4m of glazing on the south facing wall to overlook the garden. We have UPVC french doors on the same wall in the existing building and have a running battle to try to get them to close because the sun makes them warp.

We've looked at, and discounted bifold doors. However, we have come across the Magnaline product being used in Slide and Swing (or Slide and Stack) doors from New Wave Doors, Deceuninck, Panoramic doors, and other suppliers - although at this point, I'm not sure if it's the same product just licensed to different suppliers.

Does anybody have any experience of these Slide and Swing doors, and particularly on a south facing wall (did the UPVC ones warp)?

sacbina Mon 17-Oct-16 09:13:26

We have slide and pivot style, assume its the same kind of thing? 3m of Aluminium thin frames, south east facing, absolutely love the versatility of them. Think they were from sunseekers. Had them in 2 years now and no problems. Easily installed, great comms from company. We discounted bifolds because of the bulkiness when opened, didn't have enough room
Highly recommend that style of door

9GreenBottles Mon 17-Oct-16 12:01:47

Thanks Sacbina - another supplier to add to the list! I've had a look at their website and it looks like they are the same kind of idea. Great to know you've had no problems.

jasonfrost809 Mon 20-Feb-17 21:25:54

WHAT A NIGHTMARE OF A COMPANY! We had our new wave doors installed after 3 months of delay to only get a faulty product that isn't even suitable for the English weather! The doors fell apart on the day of installation and we had to wait an extra 2 weeks for a replacement part then another frame fell apart and we had to wait an extra 2 weeks for the installation to be complete. When I say complete they didn't even seal the frame to the block work they just squired expanding foam into the sides and there was no trim to finish it off on the sides or the big gap at the top of the frame.

The customer service we received from new wave was appalling and the product is just as bad. They took all the money upfront no questions asked and when I spoke to the director Claire Warren she was not willing to help in the slightest and put the phone down on me on 2 separate occasions! My building inspector said we should have been advised to have trickle vents in the door, which they didn't tell us and that the frame is not thermally broken so it's not weather rated for the English weather. The frame is ice old to the touch on the INSIDE!!! The first cold morning we experienced condensation and we thought it could be damp from the newly laid concrete floor but 6 weeks later using a dehumidifier there is no change!

9GreenBottles Mon 06-Mar-17 22:18:36

Sorry, I've only just seen your experience Jason. How awful for you. We decided against them in the end. I know we want to have trickle vents but thanks for the heads up about being thermally broken. Do you have any recourse?

jasonfrost809 Wed 08-Mar-17 18:55:14

We are trying to come to some solution but with no luck as of yet! Very frustrating as we just want to lay our floor but that can't be done until the doors are sorted.

sellotape12 Fri 10-Mar-17 12:45:01

Hi, interested in this thread. We're also thinking about sliding doors which you can fold back somehow - what did everyone do in the end?
Our space of 2100 is just too narrow for bifolds.

Sueeyre123 Tue 11-Apr-17 11:03:15

Do not touch New Wave aka Legacy windows with a ten foot bargepole! Their organisation is appalling and poor Megan in the office is completely unsupported by seniors, in her efforts to sort out the mess they leave you in.

Machenfach Tue 13-Jun-17 15:00:48

Hello, does anyone have experience of Panoramic Doors? We have placed an order with them for Slide and Swing doors, but with the nightmare story Jason told about New Wave I'm wondering if we have done the right thing.

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