Slide and Swing doors on extension - any experiences with New Wave/Decenuninck/Pan
On our extension, we are planning on having 3-4m of glazing on the south facing wall to overlook the garden. We have UPVC french doors on the same wall in the existing building and have a running battle to try to get them to close because the sun makes them warp.
We've looked at, and discounted bifold doors. However, we have come across the Magnaline product being used in Slide and Swing (or Slide and Stack) doors from New Wave Doors, Deceuninck, Panoramic doors, and other suppliers - although at this point, I'm not sure if it's the same product just licensed to different suppliers.
Does anybody have any experience of these Slide and Swing doors, and particularly on a south facing wall (did the UPVC ones warp)?
We have slide and pivot style, assume its the same kind of thing? 3m of Aluminium thin frames, south east facing, absolutely love the versatility of them. Think they were from sunseekers. Had them in 2 years now and no problems. Easily installed, great comms from company. We discounted bifolds because of the bulkiness when opened, didn't have enough room
Highly recommend that style of door
Thanks Sacbina - another supplier to add to the list! I've had a look at their website and it looks like they are the same kind of idea. Great to know you've had no problems.
WHAT A NIGHTMARE OF A COMPANY! We had our new wave doors installed after 3 months of delay to only get a faulty product that isn't even suitable for the English weather! The doors fell apart on the day of installation and we had to wait an extra 2 weeks for a replacement part then another frame fell apart and we had to wait an extra 2 weeks for the installation to be complete. When I say complete they didn't even seal the frame to the block work they just squired expanding foam into the sides and there was no trim to finish it off on the sides or the big gap at the top of the frame.
The customer service we received from new wave was appalling and the product is just as bad. They took all the money upfront no questions asked and when I spoke to the director Claire Warren she was not willing to help in the slightest and put the phone down on me on 2 separate occasions! My building inspector said we should have been advised to have trickle vents in the door, which they didn't tell us and that the frame is not thermally broken so it's not weather rated for the English weather. The frame is ice old to the touch on the INSIDE!!! The first cold morning we experienced condensation and we thought it could be damp from the newly laid concrete floor but 6 weeks later using a dehumidifier there is no change!
Sorry, I've only just seen your experience Jason. How awful for you. We decided against them in the end. I know we want to have trickle vents but thanks for the heads up about being thermally broken. Do you have any recourse?
We are trying to come to some solution but with no luck as of yet! Very frustrating as we just want to lay our floor but that can't be done until the doors are sorted.
Hi, interested in this thread. We're also thinking about sliding doors which you can fold back somehow - what did everyone do in the end?
Our space of 2100 is just too narrow for bifolds.
Do not touch New Wave aka Legacy windows with a ten foot bargepole! Their organisation is appalling and poor Megan in the office is completely unsupported by seniors, in her efforts to sort out the mess they leave you in.
Hello, does anyone have experience of Panoramic Doors? We have placed an order with them for Slide and Swing doors, but with the nightmare story Jason told about New Wave I'm wondering if we have done the right thing.
Avoid New Wave doors, I had a very bad experience after purchasing the doors from them last year and still lot of issues with the door. Their service is not even worth zero star, I'm considering going to court to get this rogue traders operating freely. They are exhibiting in Sandown park and I called the Exhibition main office and raised my concern regarding New wave door. Their contact is 01527834418, the only way is more and more people tell their concerns so that they are no more allowed in any exhibition.
machenfach we're ready to place our order with Panoramic too, so I'm keen to hear how you are finding them
I have seen both companies at the shows and the product is basically the same. The whole concept of using magnets is flawed. Magnets loose the magnetism over time and in heat which will in turn make the doors unusable. You also have to jerk the doors off the magnets just to close the door, not very easy for a 52 year old man and even harder for my wife!
I am in the same situation my doors do not
even lock let alone work and new wave do not return calls. If anyone wants to join forces to get some action if you are in a similar position please let me know.
Wish I'd seen this earlier. We too ordered from New Wave. It's been a nightmare. Frames arrived without the glass and the piece which goes across the top of the doors. My builders had to drive to Bristol to collect the glass as they wouldn't deliver until the top piece across the top was ready. We are still waiting for this piece. No customer service at all....no one picked up the phone to any of the departments. Have spoken to sales people to try and get this sorted as Claire in customer services just hangs up and lies. A month ago we were told the piece was being power coated and would be ready in a week. Now, today we've been told 14th September. Similar to experiences above they wanted payment up front! Don't even know if warranty is worth anything or whether to source the piece elsewhere to get the window finished. Rendering can't be completed until this piece has been fitted. Can anyone advise
Canonly add to whats already been sent. I have never dealt with such an imcompetent rude and couldn't care less company in my entire life. I refered in my earlier calls to the number of complaints and they said that we only see the bad ones. Well havent seen any good ones ! Their Customer service is a joke. We have been awaiting our products for over 3 months and I don't think they have even ordered it. On calling to complain Claire refers to how she is too professional to get into arguments or three way conversations and is now refusing to speak to me . If professionalism is defined as being rude giving inaccurate information not answering or returning any phone calls not responding to e-mails ever and not apologizing for the massive inconvenience this has caused than yes she is professional.Trading Standards contacted today as yet probably another false date is given. We can not speak to MD as does not take calls due to faith in management team. Maybe if its not too much trouble he/she should look at the internet and see what people really think about your customer service. AVOID this company or you will regret it
We are waiting on doors too, the glass was ordered from a different company as we wanted a dog door fitting in the glass which wasn't an option from New Wave, so now we have glass ready and waiting for doors to be fitted in to.
I was so impressed with the New Wave doors, we saw them in Manchester at a Homes Show and the guy was telling us how quickly they could get them installed, how easily they could fit a dog flap in (they'd not done it before but they definitely could and would take photos, if we allowed to show other customers!!) what a joke!!
We didn't order straight away, went and looked at all other options and decided they would be the best choice and our builder ordered on our behalf. He has rung them every day, getting false promises and delivery dates which come and go with no doors arriving. We've now been told next Friday but I am so disillusioned with them I would be very surprised if anything turned up.
Is there anyone out there who has had New Wave doors delivered and fitted with no problem? They're a brilliant alternative to bifolds but now I wish I'd never seen them.
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