To be utterly embarrassed by this Waitrose staff member

[iPhoneDrone]

I welcome all comments because I genuinely don't know if I am being oversensitive or not.

I visited our local waitrose last week with my 3 children and their friend so 4 under 5. They were all very well behaved (after being threatened warned in the car they wouldn't be getting sweets if they didn't), just a normal shop, no incidents and we went home.

I went back today with just the baby (13 mths). And this is the conversation I had with the man on the checkout.

Waitrose Man: You were in here the other day with loads more children weren't you?

Me: Yes, they're with there grandparents today

Waitrose man: (grinning) yes I remember you, I was on the lottery they were being quite naughty

Me: er no they weren't

Waitrose man: Yes they were, you said to the baby 'and you can shut up too'

Me: um no I didn't, I wouldn't tell my baby to shut up.

Waitrose man: Yes you did I was on the lottery over there and heard you

Me: (now bloody embarrassed) I can assure you I haven't and wouldn't tell a baby to shut up.

At this point the other checkout woman turns around and says "are you winding someone up again and he laughs and says 'yes, why not'"

He then says to me "are you sure it wasn't you"

Me: Yes I'm sure

Him: Why, would you be in trouble if you did?

I just ignored him at this point and packed my shopping.

Now would you be embarrassed by this? I can't believe he thought it an appropriate conversation in front of a queue of people.

There is no way I told the baby to shut up He actually had me doubting myself for a while, but I know I didn't.

I feel bloody angry now to be accused of crappy parenting in front of a queue of people.

[WoTmania]

sounds like a twat.

[hardhatdonned]

YANBU i'd c&p that into a letter to the manager personally and lodge it as a complaint.

[ladysybil]

he sounds like an attention whore.

[FAB5]

I would definitely complain. That is a ridiculous thing to do and in no way appropriate. idiot.

[TheMonster]

I would be angry at that too.

[grovel]

He was probably flirting, albeit in a moronic way.
Have a nice glass of Chablis and imagine kicking him in the nuts.
Sorted.

[seeksnewnamewithgsoh]

I'd be wording that into a strong letter of complaint to their head office.

Aside from the fact that it's none of his business, he's paid to serve customers not use the till as some sort of throne of judgypants.

YAdefNBU

[weedle]

Sounds like a numpty, still at least you're not the other checkout lady. Imagine having to listen to that twat him all day!

[Tee2072]

He thought he was being funny. He was wrong.

I would complain to his manager for being inappropriate and rude.

[chocadoodle]

YANBU. Very inappropriate behaviour by the member of staff. In fact I'd be pretty furious if there were other people who could overhear. I'd be half tempted to complain actually if I thought it'd make any difference. He could do with the feedback, he probably genuinely thought he was being funny. Weird sense of humour.

[goodbyemrschips]

Complaint needed here....head office........customer service at its worse.

[YouaretooniceNOT]

stupid arse!

YADNBU to be too!

[Mishy1234]

Really out of order imo. I would definitely write to the store manager. I would want to know if a member of my team was speaking to customers like that.

[fluffyanimal]

He's a Waitrose employee? Write to the store. That is not friendly banter, it is downright offensive.

[peeriebear]

It sounds like he makes a habit of it and he could really upset somebody if he's doing it at random (not that you weren't upset, I mean he could really hit a nerve with somebody). I'd write and report him TBH.

[grovel]

Waitrose employees are "partners". Much grander.

[eaglewings]

Please, for the sake of others who will pass through that check out, complain YAVDNBU

[iPhoneDrone]

Oh I am complaining1

I didn't want to get someone in trouble if the general consensus was that he was joking around

[FAB5]

And the fact that his colleague said "again?" so he clearly has form.

[Pancakeflipper]

Sounds like he's known for this if his colleague asked if he was winding people up again. So a letter to Waitrose will ensure he's dealt with. Possibly sacked if it's not the first complaint ( his colleagues might thank you for that).

Sounds like putting him into a position dealing with customers isn't suitable for him.

[cheesesarnie]

sounds like an idiot.

[TeddyMcardle]

I think you should complain, though I wouldn't personally. But only because I'm crap at complaining.

[JenaiMarrHePlaysGuitar]

I'm that Waitrose sell Lottery tickets. Lotto's a bit common, isn't it?

[usualsuspect]

sounds like a twat ...I wouldn't complain though

[Waltons]

He was out of order and making a very unfunny joke, but all this "write and complain" is totally OTT. The manager of our local Waitrose would be furious if one of his staff was doing this. Just ask to speak to the manager (or deputy, the boss isn't in) and politely tell him what happened. I am sure that the chap will be either retrained or removed. If not, then put pen to paper.