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To be utterly embarrassed by this Waitrose staff member

(221 Posts)
iPhoneDrone Thu 14-Apr-11 17:43:30

I welcome all comments because I genuinely don't know if I am being oversensitive or not.

I visited our local waitrose last week with my 3 children and their friend so 4 under 5. They were all very well behaved (after being threatened warned in the car they wouldn't be getting sweets if they didn't), just a normal shop, no incidents and we went home.

I went back today with just the baby (13 mths). And this is the conversation I had with the man on the checkout.

Waitrose Man: You were in here the other day with loads more children weren't you?

Me: Yes, they're with there grandparents today

Waitrose man: (grinning) yes I remember you, I was on the lottery they were being quite naughty

Me: hmm er no they weren't

Waitrose man: Yes they were, you said to the baby 'and you can shut up too'

Me: shock um no I didn't, I wouldn't tell my baby to shut up.

Waitrose man: Yes you did I was on the lottery over there and heard you

Me: (now bloody embarrassed) I can assure you I haven't and wouldn't tell a baby to shut up.

At this point the other checkout woman turns around and says "are you winding someone up again and he laughs and says 'yes, why not'"

He then says to me "are you sure it wasn't you"

Me: Yes I'm sure

Him: Why, would you be in trouble if you did?

I just ignored him at this point and packed my shopping.

Now would you be embarrassed by this? I can't believe he thought it an appropriate conversation in front of a queue of people.

There is no way I told the baby to shut up angry He actually had me doubting myself for a while, but I know I didn't.

I feel bloody angry now to be accused of crappy parenting in front of a queue of people.

WoTmania Thu 14-Apr-11 17:45:03

sounds like a twat.

hardhatdonned Thu 14-Apr-11 17:45:21

YANBU i'd c&p that into a letter to the manager personally and lodge it as a complaint.

ladysybil Thu 14-Apr-11 17:46:24

he sounds like an attention whore.

FAB5 Thu 14-Apr-11 17:46:51

I would definitely complain. That is a ridiculous thing to do and in no way appropriate. idiot.

TheMonster Thu 14-Apr-11 17:46:57

I would be angry at that too.

grovel Thu 14-Apr-11 17:47:27

He was probably flirting, albeit in a moronic way.
Have a nice glass of Chablis and imagine kicking him in the nuts.
Sorted.

seeksnewnamewithgsoh Thu 14-Apr-11 17:48:18

I'd be wording that into a strong letter of complaint to their head office.

Aside from the fact that it's none of his business, he's paid to serve customers not use the till as some sort of throne of judgypants.

YAdefNBU

weedle Thu 14-Apr-11 17:48:28

Sounds like a numpty, still at least you're not the other checkout lady. Imagine having to listen to that twat him all day!

Tee2072 Thu 14-Apr-11 17:48:46

He thought he was being funny. He was wrong.

I would complain to his manager for being inappropriate and rude.

chocadoodle Thu 14-Apr-11 17:48:49

YANBU. Very inappropriate behaviour by the member of staff. In fact I'd be pretty furious if there were other people who could overhear. I'd be half tempted to complain actually if I thought it'd make any difference. He could do with the feedback, he probably genuinely thought he was being funny. Weird sense of humour.

goodbyemrschips Thu 14-Apr-11 17:49:04

Complaint needed here....head office........customer service at its worse.

YouaretooniceNOT Thu 14-Apr-11 17:49:07

stupid arse!

YADNBU to be angry too!

Mishy1234 Thu 14-Apr-11 17:49:31

Really out of order imo. I would definitely write to the store manager. I would want to know if a member of my team was speaking to customers like that.

fluffyanimal Thu 14-Apr-11 17:50:04

He's a Waitrose employee? Write to the store. That is not friendly banter, it is downright offensive.

peeriebear Thu 14-Apr-11 17:50:43

It sounds like he makes a habit of it and he could really upset somebody if he's doing it at random (not that you weren't upset, I mean he could really hit a nerve with somebody). I'd write and report him TBH.

grovel Thu 14-Apr-11 17:51:10

Waitrose employees are "partners". Much grander.

eaglewings Thu 14-Apr-11 17:52:01

Please, for the sake of others who will pass through that check out, complain YAVDNBU

iPhoneDrone Thu 14-Apr-11 17:52:52

Oh I am complaining1

I didn't want to get someone in trouble if the general consensus was that he was joking around

FAB5 Thu 14-Apr-11 17:53:01

And the fact that his colleague said "again?" so he clearly has form.

Pancakeflipper Thu 14-Apr-11 17:54:42

Sounds like he's known for this if his colleague asked if he was winding people up again. So a letter to Waitrose will ensure he's dealt with. Possibly sacked if it's not the first complaint ( his colleagues might thank you for that).

Sounds like putting him into a position dealing with customers isn't suitable for him.

cheesesarnie Thu 14-Apr-11 17:55:11

sounds like an idiot.

TeddyMcardle Thu 14-Apr-11 17:55:22

I think you should complain, though I wouldn't personally. But only because I'm crap at complaining.

JenaiMarrHePlaysGuitar Thu 14-Apr-11 17:56:57

I'm shock that Waitrose sell Lottery tickets. Lotto's a bit common, isn't it?

usualsuspect Thu 14-Apr-11 17:57:20

sounds like a twat ...I wouldn't complain though

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