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Random bank credit from Vodafone?!

(25 Posts)
TheMichelinLady Wed 19-Aug-20 08:12:50

I have been a Vodafone customer for many years, spending £10-£15 per month. I've just checked and they've paid £9.56 into my bank account. But it's not the bank account that my direct debit comes out of, and I have no idea why they would need to credit me! I did previously use that account to pay my Vodafone bill, but changed it a couple of years ago. It's very odd. Any ideas?!

OP’s posts: |
Snazzysausage Wed 19-Aug-20 09:45:08

Yes,us too. They've credited us with £19.06. We aren't Vodafone customers so very odd. We're waiting for it to be recalled.I'm sure someone will notice the mistake at some point.

TheMichelinLady Wed 19-Aug-20 10:29:02

That's even more odd @Snazzysausage, I wonder how that's happened! Someone will be having a very bad day at Vodafone today grin

OP’s posts: |
Snazzysausage Wed 19-Aug-20 13:48:53

TheMichelinLady
I know,the only connection I can think of is that we had Vodafone broadband about 3 years ago but only for 2 weeks as it kept cutting out up to 6 times a day. We've changed banks as well since then and as I say it was around 3 years ago so doubt it's that!

Emily026 Mon 24-Aug-20 16:33:06

Glad u posted this, it really worried me, i'm already suspicious of topping up my phone with Three... Then few days later seeing this, i thought my card might have gotten stolen, i dont deal with vodafone, why would they credit my account!

Foxes157 Mon 24-Aug-20 20:17:35

I had a random credit for £15 today into our joint account.

I can only assume it was the refund from the contract my husband cancelled 2.5 years ago and as far as I can remember we didn't receive.

mrshoho Tue 25-Aug-20 12:02:19

I just started a thread about this and a poster suggested to do a search! We've had 2 odd payments this month and last month from Vodafone. My kids had sim only with them but we cancelled these over 2 years ago. Strange they are doing this with no explanation.

Emily026 Tue 25-Aug-20 20:09:20

The fact they are still keeping our personal and bank details all these years for no need or reason is a GDPR violation.
will have to call and ask for my details completely wiped out.

Chickydoo Tue 25-Aug-20 23:13:17

Yes us too £19.00 from Vodafone today. Very odd, never had an account with them.

Gingaaarghpussy Tue 25-Aug-20 23:44:51

May be ask vodafone?

Bloodylovecheese Tue 25-Aug-20 23:56:04

I got paid £20 odd pounds the other day too! The only thing I could think it was for is after I cancelled my contract a few years ago and I forgot to chase them for what I was owed as a credit balance.

mrshoho Wed 26-Aug-20 09:05:22

www.dailymail.co.uk/news/article-7251399/Vodafone-admits-charging-thousands-customers-content-services-not-agreed-buy.html

I wonder if it's to do with this?

annie987 Thu 27-Aug-20 09:08:19

I have been credited £24 this morning?? Haven’t been with Vodafone for about 3 years? Glad it’s not just me.

Turnedouttoes Thu 27-Aug-20 14:51:24

I’ve just been credited £6.16 but I haven’t been with Vodafone for years. Did anyone find out what it is?

Turnedouttoes Thu 27-Aug-20 14:53:29

Actually thinking about it when I was with them I was entitled to a NowTV subscription which I never used, them when my entitlement expired they started charging me for it despite me never having set up an account. Perhaps it’s things like that they’re in trouble for

mrshoho Fri 28-Aug-20 10:41:01

Another thing I thought it could be was refunded call charges that were made when we had to call their customer service centres. It was a long time ago but I seem to remember how awful it was trying to contact them. Hence why I have no wish to contact them now.

Emily026 Fri 28-Aug-20 11:10:22

For me the refund equated to a monthly bill £16.20
I do remember that they owed me money and argued that i wasnt entitled to it, so i just dropped it.

mudskippa Fri 28-Aug-20 12:40:09

Any update on this? I got a £4.32 credit from Vodafone on 21 August. I was about to alert my bank because money FROM Vodafone just doesn't happen and I was worried someone else had got my bank details. I have been a customer but not for about 3 years. I left them because they unfairly charged me for a call that I couldn't have made, ironically.

Twinmama32 Fri 28-Aug-20 19:43:16

I received a credit of £1.12 this week, very odd as I’ve not been a customer for a few years now.

Karen19882016 Sat 29-Aug-20 06:27:01

i havent been with vodafone for 2 years and today woke up with £37 in my account. very strange.

SummerSazz Sat 29-Aug-20 08:02:42


@mrshoho has answered the conundrum already!

101namesforme Fri 04-Sep-20 09:10:42

Glad i've seen this as I got a random £15.80 into my account this morning despite not using vodafone since 2017! I was quite suspicious until I saw this, so thank you!

ChittyChittyBoomBoom Sat 05-Sep-20 17:19:28

So glad I stumbled across this! I received 2 payments a few months ago despite cancelling with visa phone last year. Mystery solved!

ToBotOrNotToBot Wed 16-Sep-20 19:00:30

I've also had a credit from them of £19.95 and I've never had an account with them?

JoJo771 Wed 16-Sep-20 19:49:53

Pleased to read others have received these random payments. There have been two small credits from Vodafone made to our joint bank account in the last month. Haven’t had any accounts with Vodafone since 2016. I did notice the ref numbers quoted on the payments matched our two former Vodafone account numbers.

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