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How on earth can they get away with this?

137 replies

OhHeyOwlFace · 29/09/2024 16:57

I'll try (and probably fail!) to keep this brief.

I started a new job less than 2 months ago. Just part time. For a very large well known company and in the care sector - however .. I am not a carer. My role is to work alongside them to an extent

Job going well. Great feedback, no issues. Until 3 weeks ago when I raised a concern about a carer. I overheard her verbally abusing a very elderly resident with severe dementia, she was clearly rough handling her too as I heard distinct slapping noises (but I did not witness this) I am 100% sure of what I heard spoken though, as I stood on the other side of an ajar door.

I was shocked and upset and immediately reported it as a safeguarding concern to my manager. She told me to write it down but not to name the carer at all in my letter

I did this and a day later, another manager (who runs the care floor) followed me into a kitchen and asked what had happened. I told her and she said ' that's my best carer, I have never heard anything like this before,' and 'you've never worked with dementia patients before have you?' with a snapped on her face and shaking her head. She made it clear she did not believe me.

two days later, I was called to an investigation. I gave my summary of events to two managers and was told I would not be informed of the outcome of the investigation. (Fair enough I suppose)

The carer in question has never been removed from the care floor as I've seen her on the premises ever since

But I've been moved from my duties ever since reporting. Given jobs such as cleaning out cupboards and moving things from one office to another. Sent home hours early because they had nothing for me to do. Forbidden from going into the care floor where the majority of my work takes place.

I asked why I was being punished but was met with a shrug.

This has gone on for the past few weeks and yesterday I received a letter from my manager inviting me to a probationary meeting on Tuesday. To discuss concerns about my performance. These concerns were listed and they are - without exception - made up, totally fabricated. One of the points - to give an example - says ' you clocked out early on Thursday 26th' ... I DO NOT WORK ON A THURSDAY! Another point said ' you went for a walk.' .... I am flummoxed. I've never 'gone for a walk.'

There were zero concerns about me prior to me reporting a safeguarding concern and I've never experienced this in 35 years of working

So I'm obviously being stitched up here and I understand that. They're removing the problem and that's me. The carer remains as they are very short staffed - who knows?

So I shall resign of course. That's not in doubt but how? How can they do this? The village manager is going to be in on my 'meeting' and therefore she's complicit in what has happened

I have reported this to the CQC - the care equivalent of Ofsted I suppose. My workplace were reported last year and visited - and are now 'requiring improvement' in the areas of safety and leadership so nothing has changed

I know I have no leg to stand on as I've been there for only a matter of weeks but please - can someone tell me if this is normal? What on earth can I do to help me understand why reported abusive behaviour is not being taken seriously?

I'm not in the slightest bit concerned about keeping my job. I do not want to work there

I'm concerned about abuse going on, the managers being complicit in it and then fabricating stuff against me to get me out asap

In what world is this acceptable?

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GladAllOver · 29/09/2024 17:00

Go to the press.

OhHeyOwlFace · 29/09/2024 17:01

I've been told if I don't attend the meeting on Tuesday, they'll make a decision on my absence. They informed me of this meeting via letter which was sent on Friday evening - deliberately to reach me on a weekend

And Tuesday is the day my manager gave me off last week. Reiterated to me twice to 'take Tuesday off in lieu of working the weekend two weeks ago'

So they are hoping I won't attend. And I won't as I have plans. So I've asked them to move the meeting and for copies of their probationary, disciplinary and safeguarding policies.

Not because I intend to fight this to keep my job - but because I simply have to do ... something?

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OhHeyOwlFace · 29/09/2024 17:03

@GladAllOver It's a consideration. I categorically do not want to run any risk of being sued or threatened with it. I also have my own business (just part time work for myself) and I do not want to compromise this for myself

Sue me for what I don't know!

I have been utterly truthful.

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TheLightSideOfTheMoon · 29/09/2024 17:03

Yes, it’s normal.

You raise a grievance and you lose your job.

It’s happened to me in TWO care homes (one case went to court and I gave evidence). I also had some cleverly invented ‘issues’ raised about me.

The second one I reported to CQC, it was rated ‘Inadequate’ when they inspected and was closed down. So, that was something.

It’s tragically, depressingly normal.

OhHeyOwlFace · 29/09/2024 17:05

@TheLightSideOfTheMoon I hear you. And that's what I suspected.

I have never worked in a care environment before and I never will again because I will never ever turn a deaf ear or a blind eye to abusive behaviours. I just can't do that

Sorry to hear you have experience

Can I go to a meeting and tell them what I think though?

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OhHeyOwlFace · 29/09/2024 17:06

@TheLightSideOfTheMoon but can I ask why? Why must we lose our jobs for doing the right thing? Are people supposed to ignore it?

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PickAChew · 29/09/2024 17:10

Agree with the PP, go to the CQC. And try to deal with the care provider in writing as much as possible or else their punishment of you for raising a concern never happened.

Haroldwilson · 29/09/2024 17:10

I'd talk to a lawyer about whether you have a case for constructive dismissal (when employer makes it impossible for you to continue so you have to resign). What paper trail do you have? Were you past probationary period etc?

chisanunian · 29/09/2024 17:10

Report it to the press? Never mind the press, I think I would have to report it to the police.

OhHeyOwlFace · 29/09/2024 17:12

@PickAChew I reported it to the CQC yesterday and I have a screenshot of my letter to my manager reporting it

Good idea for everything to be in writing though. Although I wonder to what end? I can't claim wrongful dismissal as I've only been there 5 minutes.

Honestly. Astonishing

And this is a very very high end luxury facility

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OhHeyOwlFace · 29/09/2024 17:12

@Haroldwilson been there 7 weeks - sadly not a leg to stand on there!

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WandaFishy99 · 29/09/2024 17:13

I agree with @GladAllOver , you should go to the press. They should let you stay anonymous.

When you say "the village", is it a care village for the disabled or elderly? I ask as I know these often have a team of independent "governors" (not sure of the correct term). Could you find if there is one and who they are and get them involved?

OhHeyOwlFace · 29/09/2024 17:13

@chisanunian my daughter is a police officer. She genuinely said the police would attend this.

Now, it's not their remit ultimately and would go nowhere but would they initially attend to take a report? More than likely.

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OhHeyOwlFace · 29/09/2024 17:15

@WandaFishy99 yes, it is. A mix of independent, dementia residents, care residents. Very expensive, very shiny, like a 5 star hotel.

On the surface.

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Cosycover · 29/09/2024 17:15

I'd tell the press, the womans family and possibly the police too.

Fuck them.

StellaAndCrow · 29/09/2024 17:17

You may be able to raise it as a safeguarding concern directly to the local authority - search the local council website for safeguarding. In many areas there's an online form that you can complete. Social services would then investigate from their side. You don't have to go through your management to report. Good luck; you're doing the right thing, thank you for protecting vulnerable people. xx

OhHeyOwlFace · 29/09/2024 17:17

@Cosycover I would very much like to inform the lady's husband. But I worry about this and the ramifications for both him, his wife and myself. Also I do not know his address sadly

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NoWordForFluffy · 29/09/2024 17:17

There's legislation to protect workers who whistle blow. Might be worth speaking to ACAS to see if this is covered by that legislation.

Pieandchips999 · 29/09/2024 17:18

They should have a whistle blowing policy. And you potentially have a good case for harassment as a result of raising a safeguarding concern. However after such a short period I imagine you may want to just walk away from any claim for your own sanity. Reporting was the right think to do if you have the details of the resident you could also contact adult safeguarding. Hopefully you can get the place shut down as it's totally unsafe

Nellieinthebarn · 29/09/2024 17:18

contact your local Adult Social Care and raise a safeguarding vulnerable adults concern. I used to investigate issues like this as a lead safeguarding officer when I was a social worker working for the Local Authority. It doesn't matter if the client is self funding or authority funded, the LA have a duty of care towards all vulnerable adults in their area. Also they will inform CQC of the safeguarding concern, and send them a copy of the investigation, whatever the outcome.

OhHeyOwlFace · 29/09/2024 17:18

@StellaAndCrow thank you. And thanks for saying that. My instinct is to not go to a meeting (where I can't take anyone with me) as they'll intimidate me and twist things. But I have to go. If only to tell them SHAME ON YOU.

How the fuck do we raise standards and stamp out abuse when the abusers are keeping their jobs?

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WandaFishy99 · 29/09/2024 17:19

OhHeyOwlFace · 29/09/2024 17:15

@WandaFishy99 yes, it is. A mix of independent, dementia residents, care residents. Very expensive, very shiny, like a 5 star hotel.

On the surface.

That's really frightening that people can be treated so cruelly.

OhHeyOwlFace · 29/09/2024 17:20

OK, I didn't realise I could also report to the council. I shall do that tomorrow.

It is a private place though - run by a huge organisation known to most of us. The council would still be interested?

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Snozzlemaid · 29/09/2024 17:21

Yes as it's a safeguarding matter.

OhHeyOwlFace · 29/09/2024 17:21

@Nellieinthebarn @Pieandchips999 meant to say thanks for both those points

I do know the ladies full name so I shall raise it with the council. I will certainly leave before they push me but I will leave with my head held high and knowing that I did all I could to protect this wonderful lady

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