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How on earth can they get away with this?

137 replies

OhHeyOwlFace · 29/09/2024 16:57

I'll try (and probably fail!) to keep this brief.

I started a new job less than 2 months ago. Just part time. For a very large well known company and in the care sector - however .. I am not a carer. My role is to work alongside them to an extent

Job going well. Great feedback, no issues. Until 3 weeks ago when I raised a concern about a carer. I overheard her verbally abusing a very elderly resident with severe dementia, she was clearly rough handling her too as I heard distinct slapping noises (but I did not witness this) I am 100% sure of what I heard spoken though, as I stood on the other side of an ajar door.

I was shocked and upset and immediately reported it as a safeguarding concern to my manager. She told me to write it down but not to name the carer at all in my letter

I did this and a day later, another manager (who runs the care floor) followed me into a kitchen and asked what had happened. I told her and she said ' that's my best carer, I have never heard anything like this before,' and 'you've never worked with dementia patients before have you?' with a snapped on her face and shaking her head. She made it clear she did not believe me.

two days later, I was called to an investigation. I gave my summary of events to two managers and was told I would not be informed of the outcome of the investigation. (Fair enough I suppose)

The carer in question has never been removed from the care floor as I've seen her on the premises ever since

But I've been moved from my duties ever since reporting. Given jobs such as cleaning out cupboards and moving things from one office to another. Sent home hours early because they had nothing for me to do. Forbidden from going into the care floor where the majority of my work takes place.

I asked why I was being punished but was met with a shrug.

This has gone on for the past few weeks and yesterday I received a letter from my manager inviting me to a probationary meeting on Tuesday. To discuss concerns about my performance. These concerns were listed and they are - without exception - made up, totally fabricated. One of the points - to give an example - says ' you clocked out early on Thursday 26th' ... I DO NOT WORK ON A THURSDAY! Another point said ' you went for a walk.' .... I am flummoxed. I've never 'gone for a walk.'

There were zero concerns about me prior to me reporting a safeguarding concern and I've never experienced this in 35 years of working

So I'm obviously being stitched up here and I understand that. They're removing the problem and that's me. The carer remains as they are very short staffed - who knows?

So I shall resign of course. That's not in doubt but how? How can they do this? The village manager is going to be in on my 'meeting' and therefore she's complicit in what has happened

I have reported this to the CQC - the care equivalent of Ofsted I suppose. My workplace were reported last year and visited - and are now 'requiring improvement' in the areas of safety and leadership so nothing has changed

I know I have no leg to stand on as I've been there for only a matter of weeks but please - can someone tell me if this is normal? What on earth can I do to help me understand why reported abusive behaviour is not being taken seriously?

I'm not in the slightest bit concerned about keeping my job. I do not want to work there

I'm concerned about abuse going on, the managers being complicit in it and then fabricating stuff against me to get me out asap

In what world is this acceptable?

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OhHeyOwlFace · 29/09/2024 18:53

@QuestionableMouse I'd like to explore this, yes. I don't know anyone in the organisation to bring in - I've been there such a short time - but I can bring in my own representative just to ensure I'm not totally ambushed

I need to find out if I can. I also want to record it all - and I want this so they cannot really go for me. I'm a bit scared they will!

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OhHeyOwlFace · 29/09/2024 18:56

And thank you all

This is not about me keeping my job. I don't want the job. I will resign in the next few days in writing - ideally I want to time this with any meeting but I've got a feeling they'll go ahead with the meeting in my absence!

I want to escalate my concerns as far as I can so the advice on here has been very valuable to me

I must take care to separate my outrage at how I'm being treated and the potential abuse going on in that place - they are two separate things

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Growlybear83 · 29/09/2024 18:56

I don't have any advice to add, but as someone whose mum had severe dementia and was in a care home with what appeared to be lovely carers, it's very reassuring to think that there are people like you working in these settings who would have the courage and integrity to report any kind of abuse that they see or hear.

Tristar15 · 29/09/2024 18:57

You need a copy of the whistle blowing policy and you need to follow it. If it’s a big organisation there will be other people to report concerns to.

OhHeyOwlFace · 29/09/2024 19:05

@Growlybear83 I'm sure your mum was very well cared for - I saw some lovely carers where I was.

My conscious will never allow me to turn a blind eye to potential abuse

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BurbageBrook · 29/09/2024 19:07

OP
Please please please go to the press and more importantly to the police.

They have closed ranks.

There is a culture of abuse.

Call the police.

SassK · 29/09/2024 19:12

Awful, heartbreaking actually. We'll all (if fate allows) be elderly one day - thus it perplexes me why so many have such a dismissive (hateful in some cases!) attitude to elderly people.

I hope you get some resolution for both yourself and the elderly lady.

Staunchlystarling · 29/09/2024 19:20

OhHeyOwlFace · 29/09/2024 17:51

@Staunchlystarling the village manager knows and clearly condones what has gone on. I've gone no further than her.

She's new to the role. They got rid of the last manager after a poor CQC rating. Also new is my manager and the care floor manager. All new to role within the last 6 months or so

Go higher, if you’re going to whistle blow do it properly op. Not just external parties, but let overall management know what’s happening. The village manager is listening to other staff. You’ve nothing to lose. Escalate internally.

TheLightSideOfTheMoon · 29/09/2024 19:27

OhHeyOwlFace · 29/09/2024 17:06

@TheLightSideOfTheMoon but can I ask why? Why must we lose our jobs for doing the right thing? Are people supposed to ignore it?

Yes, you’re supposed to ignore it.

The way the elderly are treated in this country is a fucking disgrace. I’ve seen some seriously questionable shit over the years.

I get furious when I think about it.

I still work in care, but with children, which is far better regulated and better staffed.

Lovelysummerdays · 29/09/2024 19:36

OhHeyOwlFace · 29/09/2024 18:10

@Brightredtulips don't be scared! There'll be really good care homes out there I'm sure and the way forward - should not come to anything like this! - is cameras in rooms.

That way, abuse cannot hide

I’d actually be really uncomfortable with cameras in rooms. I’ve had relatives who needed a twice daily slathering of ointment, a focus on creased bits groins, armpits, buttocks and a general emollient everywhere else. This was performed with them naked on the bed which is practical but I wouldn’t want this to be filmed. Doing the toilet in a commode, being washed down on a commode (they come when a seat). Not everyone in a care home had dementia and if your “just frail” I can imagine knowing you were being filmed at your most vulnerable would be mortifying.

Alwaystired23 · 29/09/2024 19:41

This is awful. I would be ringing safeguarding - as in social service, not the care home, ringing the police to report a potential assault and handing my notice in. Are you with a union? I would not want to work in such a place. You have to protect the residents.

EmberAsh · 29/09/2024 19:44

I wouldn't resign just yet. I know you don't want to work there but if they do try and dismiss you in this meeting you can essentially prove it's retaliation for raising a safeguarding concern. This would be constructive dismissal.
You don't even work on the day they said you left early.
Check with your home insurance if you're entitled to any free legal advice. Speak to ACAS. Someone might be able to attend the meeting, even remotely.

ShouldIGoHigher · 29/09/2024 19:44

Does this organisation begin with a B?

TheLightSideOfTheMoon · 29/09/2024 19:58

ShouldIGoHigher · 29/09/2024 19:44

Does this organisation begin with a B?

Barchester Healthcare?

I was there three months. I used to walk to work crying. It was hideous.

ttcat37 · 29/09/2024 20:04

OhHeyOwlFace · 29/09/2024 17:13

@chisanunian my daughter is a police officer. She genuinely said the police would attend this.

Now, it's not their remit ultimately and would go nowhere but would they initially attend to take a report? More than likely.

Of course it’s in their remit! It is assault! I can only assume your daughter hasn’t been a police officer for very long? They have a duty to investigate this.
Please don’t let this go. You’ve done an incredible job of whistleblowing so far, and it’s so important that the ‘carer’ is prevented from doing this again.
You will be believed by the police, the simple fact is that you have absolutely no incentive to lie about this and nothing at all to gain.
Hopefully the police will contact the family of the victim to let them know to change caring company.

Mari2003 · 29/09/2024 20:07

Phone ACAS on Monday, it’s an employment dispute and that is their remit, they should be able to advise you on how to proceed and what the company can and cannot do.

ShouldIGoHigher · 29/09/2024 20:24

TheLightSideOfTheMoon · 29/09/2024 19:58

Barchester Healthcare?

I was there three months. I used to walk to work crying. It was hideous.

I was thinking Barchester or Bupa.

I've worked at both when I was a student. Barchester was the worst by far. Massive safeguarding issues.

OhHeyOwlFace · 29/09/2024 21:55

@ttcat37 she is an experienced detective of 5 years. Trust me, it won't go anywhere. But that is not to say it's not a consideration and it's still on the table. I did NOT hear 'an assault.' I 'thought' I heard slaps BUT I am not sure who slapped who and that hasn't formed the main thrust of my complaint: i need to stick to absolute facts

What I categorically heard was a cruel way of speaking to a resident. Abusive unpleasant words. Calling the resident stupid and disgusting.

Tomorrow my plan is to report this to the council safeguarding team which, thanks to this thread, I now know is an option

So that'll be

CQC informed (done yesterday)
Local council informed

I will also call the 'Speak Up' anonymous hotline whose number was plastered everywhere at work (ha!) and I will also endeavour to find out who is the manager outside of the village - and I'll report to them

I'm unable to have this carer removed. It is my word against hers and she will have denied it of course. She'd be stupid not to. Plus of course it's clear it's me who's being removed - apart from the fact I'll be removing myself

I don't want to contact ACAS etc etc - my concern isn't for trying to keep this job. My focus is purely on informing as many relevant official bodies as I can who will then - I hope - take a closer look at what's going on in this place. I can't single handedly protect these amazing dementia residents but I can hopefully eventually sit back and l know I did all I was capable of

I also need to think of myself and I'm not up for some long drawn out legal type battle. So I'll do my very best here and that will have to do

Thanks all for the advice and input. I'll report back when I have anything close to an update

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ttcat37 · 29/09/2024 22:13

OhHeyOwlFace · 29/09/2024 21:55

@ttcat37 she is an experienced detective of 5 years. Trust me, it won't go anywhere. But that is not to say it's not a consideration and it's still on the table. I did NOT hear 'an assault.' I 'thought' I heard slaps BUT I am not sure who slapped who and that hasn't formed the main thrust of my complaint: i need to stick to absolute facts

What I categorically heard was a cruel way of speaking to a resident. Abusive unpleasant words. Calling the resident stupid and disgusting.

Tomorrow my plan is to report this to the council safeguarding team which, thanks to this thread, I now know is an option

So that'll be

CQC informed (done yesterday)
Local council informed

I will also call the 'Speak Up' anonymous hotline whose number was plastered everywhere at work (ha!) and I will also endeavour to find out who is the manager outside of the village - and I'll report to them

I'm unable to have this carer removed. It is my word against hers and she will have denied it of course. She'd be stupid not to. Plus of course it's clear it's me who's being removed - apart from the fact I'll be removing myself

I don't want to contact ACAS etc etc - my concern isn't for trying to keep this job. My focus is purely on informing as many relevant official bodies as I can who will then - I hope - take a closer look at what's going on in this place. I can't single handedly protect these amazing dementia residents but I can hopefully eventually sit back and l know I did all I was capable of

I also need to think of myself and I'm not up for some long drawn out legal type battle. So I'll do my very best here and that will have to do

Thanks all for the advice and input. I'll report back when I have anything close to an update

5 years is not experienced, sorry. 2 years probationary period then passing her exam and completing her portfolio, she can’t have been a substantive detective for more than a year or so. If she is telling you that this is not a police matter, she is wrong. You also don’t need her permission to report this. Even if this specific event doesn’t lead to a prosecution, a police investigation may lead to more transparent processes at the company, and at the absolute bare minimum will lead to safeguarding being put in place by social services, and the police informing the victim’s family.

You said that the carer was clearly rough handling the victim, and you haven’t said what you heard but it was enough for you to throw your job away over. This would be taken very seriously by the police.

kookoocachoo · 29/09/2024 22:24

You can go in Glassdoor and indeed and rate as bad employer and say that its environment where can’t speak up when you “suspect” inappropriate behavior. Etc etc
Anonymous of course

OhHeyOwlFace · 29/09/2024 22:25

@ttcat37 I don't need to go into any further. I'm doing the best I can but thank you for your comments

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OhHeyOwlFace · 29/09/2024 22:26

@kookoocachoo didn't think of Glassdoor so I'll certainly add that to the list of practical things I can do. Thanks

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KoalaKube · 29/09/2024 22:29

If you go to the meeting, secretly record it on your phone.

OhHeyOwlFace · 29/09/2024 22:35

@KoalaKube can you secretly record or do you need to say you intend to record? Obviously if they know, they'll either refuse it or they'll have to play by the rules which they haven't done so far

If I do it in secret, could I get into bother for this? It would mean they feel free to say what they want unguarded though!

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