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Original poster

Till down money

26 replies

Worried38 · 30/08/2023 14:31

Have name changed for this. I work in retail and on a till for 80% of the time, for the past year. There have been no problems up until 2 months ago, when my till was down by £25. Last week it was down by £58 one day. The problem is I don't know and can't explain how this happened. The manager was ok about it but I am worried they think I am suddenly incompetent or stealing 😟 does anyone know what usually happens now, I am feeling really anxious, thanks

OP posts:
MadeForThis · 30/08/2023 14:33

Does anyone else use your till?

Original poster
Worried38 · 30/08/2023 14:34

Yes, but we all have our own log in code.

OP posts:
HesDeadBenYouCanStopNow · 30/08/2023 14:44

Is it cashed up between users? If not then one of your colleagues is probably incompetent or helping themselves.

If it is cashed up before handover and you are the only user between the till being checked and then cashed up then you need to look at your own processes.

Sometimes managers take notes coins to make up change elsewhere but that should be accounted for in the till. Does that ever happen?

HaveANiceFuckingDay · 30/08/2023 14:44

My work have a 3 strikes of £5+ /- discrepancy and you face disciplinary proceedings . The first one is normally a ' chat ' about why I'm short / over and what can be put in place to fix this there's no way to do hourly till checks either which my previous place insisted on . Is this an option ? Hourly till checks ?
I was £8.19 short on Saturday evening . I checked everything , there was no answer to be had , I must have just given an extra tenner change which is very unlikely but there was no other explanation .
Or someone had their hands in my till , but again unlikely as i was sat in the middle of 2 people so someone with their hand in my till would have aroused suspicion and they'd have been questioned as to why
I.doubt anything would happen to you as a one off . Every retail place I've worked in see you after 3 times

ThatsALampost · 30/08/2023 14:45

Could others know your log in code?

LubaLuca · 30/08/2023 14:52

Are you all using the same float in the till, or lifting it out when you log off and the next cashier then puts their own cash tray in?

Original poster
Worried38 · 30/08/2023 14:54

Thanks for the replies. The tills are cashed up once a day, usually the following morning. Managers do take change for other tills and possibly some other cashiers do too, although we have been told not to do this. As for knowing my code, it wouldn't be hard to figure out as they were beside our names on the work rota sheets. The problem is I cant prove anyone else did anything. I dont know if the manager questioned the supervisor who cashed up on those days, although it was the same one.

OP posts:
Original poster
Worried38 · 30/08/2023 14:56

The same float is used all day

OP posts:
nancy75 · 30/08/2023 14:58

So it could be anyone who used the till that day?

Magenta65 · 30/08/2023 14:58

Unless they cash up more often then they have no option but to let it go. Could be anyone’s fault. They need to implement a rule that you cash up when you log on

Loverofoxbowlakes · 30/08/2023 14:59

The only way they can pin this slon any one cashier is of you all use separate floats. Doesn't matter who's signed in.

They would need to discipline each employee in the same fashion. Is there cctv over the tills?

They need to stop the swapping of notes/coins immediately too, really bad practice

nancy75 · 30/08/2023 14:59

In smaller shops with only 1 or 2 tills it’s impossible to cash up every time a new person uses the till.

Original poster
Worried38 · 30/08/2023 15:07

There is cctv at the till, yes. There are four tills and it is a very busy shop. Normally two people on tills but if needed others will hop on and off, even if they are not assigned a till. In fairness they are trying to stop that practice but supervisors are pretty slack. What is annoying is I have no way of proving it wasnt me and it might happen again.

OP posts:
Katmai · 30/08/2023 15:12

As for knowing my code, it wouldn't be hard to figure out as they were beside our names on the work rota sheets.

WHAT???!!!

Good grief, that's an appallingly stupid breach of security on their part. Please tell me that you can somehow get hold of a printed copy of it, so you can use it if they decide to sack you. It will be proof that anyone could have logged in under your details and they won't have a leg to stand on.

DiaNaranja · 30/08/2023 15:13

Do you have self weighing tills? We do, and sometimes you will see a discrepancy where a coupon has been accidentally put in a note slot, and then moved later on. It will temporarily make it look like the till is short, but on the next uplift, they will see that it balances out. Could it be something like this, or is the money genuinely missing? You didn't change notes for a customer or anything did you? We have had scammers in the past ask to change notes, and manage to diddle money out of the cashier this way. Or could it be that a transaction has accidentally been entered twice, but only one lot of money was obviously taken? Genuine mistake happen all the time, and so long as you know you didn't deliberately do anything wrong, just be super careful from now on, check and check again the money you are given, and the change to be issued. The polymer notes do stick with static quite easily, and often someone will give out a note too many due to this, but almost £60, I'd say that's not a situation like that.

LubaLuca · 30/08/2023 15:18

What is annoying is I have no way of proving it wasnt me and it might happen again.

By the same token, they have no way of proving it IS you because of the system they use and the way your login is made available to all staff.

You know you haven't stolen anything, you have nothing to prove or defend.

Katmai · 30/08/2023 15:19

Try and remember who was at work with you on both days there was a discrepancy. Keep a note of that.

user1497207191 · 30/08/2023 15:23

Do you recall any customers who "messed around" with the cash they paid you on those days? I.e. gave you a twenty, watched you ring it through the till, and then changed their mind and gave you a ten instead, or vice versa, or 2 (or more) people, one giving you a big note, watch you ring it in, then the other gives the first a smaller note, and the first takes back the big note, etc. Con artists do this kind of thing to trick you into giving them more change, meaning your till is down. When our family had a convenience store, we used to get it a lot, usually a group of 2/3/4 people, all happy, smiley, chatty, etc., but just confuse the hell out of the shop assistant leading to them giving out too much change!

Original poster
Worried38 · 30/08/2023 16:49

I take a photo of the rota sheet every week, codes have been on it since i started there a year ago, so i have that.

No weighing scales, everything is scanned and i am always careful with the change. I really cant recall any unusual transaction or issue with a customer. I will be extra vigilant from now on, thats all i can do

OP posts:
VisionsOfSplendour · 30/08/2023 16:53

Why do they think it's you if other people use the till during the same shift?

Original poster
Worried38 · 30/08/2023 16:57

Well, the manager asked me if i remembered any unusual transaction as the till was down money. When i said i didnt he replied that was fine and not to worry. I dont know if he also questioned the other staff that used the till or the supervisor that cashed up.

OP posts:
VisionsOfSplendour · 30/08/2023 16:59

Worried38 · 30/08/2023 16:57

Well, the manager asked me if i remembered any unusual transaction as the till was down money. When i said i didnt he replied that was fine and not to worry. I dont know if he also questioned the other staff that used the till or the supervisor that cashed up.

Well of course he asked you, thats the obvious step, it doesn't mean he thinks you're stealing money. How would he try to find out what had gone wrong without asking you?

Original poster
Worried38 · 30/08/2023 17:14

Yes, i know. I just hate that there is an issue at all

OP posts:
TheDutchHouse · 30/08/2023 17:31

Do you have an opportunity to count your float before you start ?
It's common practice as you have no way of knowing if the float was made up incorrectly.

VisionsOfSplendour · 30/08/2023 17:32

Worried38 · 30/08/2023 17:14

Yes, i know. I just hate that there is an issue at all

In sure the shop isn't happy about money going missing but you know it's not you and you can't control what your co workers do

Unless your shop has a very large float and a lot of cash trranacstions its probably a mistake of some kind