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Crying and shaking re leaving work tonight... who is to blame? Car left behind

129 replies

alltoomuchrightnow · 18/11/2018 01:03

I'm several weeks into a new job, famous large retailer (please don't ask me to name) and so far they have been pretty good to work for.
Mon-Fri we can use the store's regular car park (ie the customers one)
Weekends are too busy so we park at the store's depot, 20 minutes walk away. A shuttle service is laid on from store to here, although if traffic is bad , staff will often end up walking in ; not an issue in daylight. HR say they'd rather we use the shuttle than walk (it's not a great area, dodgy underpass, badly lit at night etc..they know a few eves ago I was approached for money in the regular car park)
I always finish at night (as work late afternoon to late eve shifts) and my hours have been extended slightly, however, I've always made the last shuttle back to the depot. I've had chats with the drivers and they always say they have a good idea of who is left in the store and can't go (home) until the last day/eve staff are out. Also a tannoy announcement is made to remind us re the last bus.
I can't leave until my department is tidy for the next morning and all the stock recovery is finished. Particularly busy tonight and I worked alone as they are short staffed. As often happens but tonight was busier. (I'm the only dept that doesn't have a team..it's just me and now a new part timer who won't be doing lates)
I stayed half an hour late, as I often do, as I say, I can't leave until things are done, I don't have an issue with this, I've been in retail for a decades and I know the score. (This isn't a martyr thing and I have missed the last bus back before, )
Anyway I finished and clocked out and asked at reception, had I just missed a bus. It finished for the night, half an hour ago, they said.
I was knackered after being on feet all night but went off to walk back to my car. The depot is on an industrial estate and poorly lit. No one was around at all. Nothing happened but I realise anything could have (also the depot is at the very back of the ind estate, tucked away) but I knew I could get into my car at the end. I felt vulnerable but didn't even see another person.
And then I got to the gates of the depot and they were locked.
At this point, standing out there in the dark, I did feel really vulnerable and burst into tears. I live 12 miles away and DP is away working most of the time.
Luckily DP got back last night. He came to get me but I don't think it's acceptable. If he'd not been around I'd have been stuck as no public transport to where we live (remote) and I don't have the money for a taxi. My car is obviously still there and as I'm back working tomorrow I won't be able to collect it until tomorrow evening.
I was standing out there in the dark for 45 minutes waiting for him. I'd had a gruelling shift, am not feeling well and had no energy at all to walk back to work, where no one would be able to help anyway as just the night workers and one security guy.
I will speak to HR tomorrow.
Would you be mad?
At no point since started work have I ever been told/warned that the depot's car park closed at a certain time. I assumed it was open 24/7 like the stores (where people work 24/7)
My issue isn't so much missing the bus as that was just something I'd suck up, I knew I'd have to work late. But not being able to get to my car is crazy!

OP posts:
MadameButterface · 19/11/2018 20:46

And if my guess is right and you work at the one local to me, they should be hanging their heads in shame at having a woman traipsing around in the dark after completing her unpaid overtime, that whole area where the store is and another big retail destination is is absolutely rough as arseholes.

alltoomuchrightnow · 19/11/2018 22:46

Yes, correct, Madame.
Morning team can't do the tidying and sorting ; logistics and design team often visit or do stuff there on night shifts...literally middle of the night...this is when most displays get done or tweaked especially electrical ones; I wish some could be left until morning at least for the saturday nights. It does make me resentful as been dropped in it like this from the start. If I wasn't switching departments soon, I'd be leaving.
It's not my fault such a huge company is short staffed nor that my department lost the other employee. There should be some leeway and 'just drop everything and leave on time on Saturdays' so that's pissed me off, the answer instead being, 'if you know you will leave late on Saturday, go and fetch your car after 8'. (and then they admit they know I will have to stay late...) The trouble is, being short staffed, there often isn't morning staff in. Therefore customers can arrive and see chaos when the store opens. This happens most days in fact. So the pressure is on me or whoever else leaves last. On Saturdays that's me and that's the issue. Other days are not a problem

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alltoomuchrightnow · 19/11/2018 22:48

Madame... all I will say is... a place where footie fans can hang around (in that area) and be very lairy (I've worked at that place too but no complaints about how staff are treated there! apart from again, no parking)...

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Polarbearflavour · 20/11/2018 08:12

Ridiculous that customers take priority over staff safety.

With the big companies, they probably won’t change anything until a staff member or customer is attacked.

BreakfastAtSquiffanys · 20/11/2018 09:06

Trouble is, all the responsibility for the poor staffing is being heaped on you.
If the store wants everything shipshape after close of business on Saturday, they should be paying 2 members of staff to do Saturday evenings, NOT expecting a single member of staff just to suck it up and do an hour's unpaid overtime which makes it difficult for them to get hime safely and promptly.

And their solution of you collecting your car early evening when it's quiet should be done in "work time", not during your break time

HotSauceCommittee · 20/11/2018 09:14

“Line manager, this happened to me last night, so from now, I’ll be leaving on the dot whether everything is tidy or not.”
Say this, calmly and politely. It’s a job in a shop. You’ll get another one if they don’t like it.

Rememory · 20/11/2018 13:04

I think you should be allowed to park in the customer car park as you're expected to finish late due to them being short staffed.

Rememory · 20/11/2018 13:05

You're not complaining about working late after all.

ElinoristhenewEnid · 20/11/2018 13:06

If you are covering for a member of staff who has left and not been replaced why do you not ask to be paid for the extra hours? Employer still saving money by not replacing employee.

Aridane · 20/11/2018 13:35

How crap. I had been going to say your reaction was disproportionate but given PTSD etc, I guess not

alltoomuchrightnow · 21/11/2018 00:30

I've been told they won't pay for the extra hours, only my contracted hours. They've had a lot of extra from me. Which was fine in other jobs when I was a manager as that's expected. But here I'm new and at the bottom.
I was told today again, I can't park in the customer car park when I start. I have to bring my car down to it in the evening. Definitely not allowed in the afternoon and I'd be lucky to get a space anyway.
They admit much was missing from my induction. They may actually get me to do it again! Bit late now though I think! They admit I should definitely have been told about car park closing etc and apologised for that

OP posts:
FartingInTheFence · 21/11/2018 04:23

Who owns the car park?

If its not owned by your employer, I'd park there regardless. They arent the fucking car police. What would they do? Call a recovery truck and have it removed? Not likely.

And one space taken by you is not going to result in the store cloising down. They are totally stupid and unreasonable.

MrDonut · 21/11/2018 05:48

OP said it was a sackable offense though. Hopefully it was just a one off and the bus driver/car park manager have been warned.

ApolloandDaphne · 21/11/2018 06:12

I assume there is no on street parking closer than the depot car park?

PineappleTart · 21/11/2018 06:22

Wait what? Your manager has known you've been always working late but also knows that you wouldn't get paid for the hours? Sorry but that's bollocks. As a manager you expect never to be paid for the extra you do but I would never expect everyone else to work for nothing Angry

OliviaBenson · 21/11/2018 06:34

How many hours extra do you work? If that effectively takes you below minimum wage they are acting illegally I think.

Difficult if you are in probation and want to stay in the job though.

ivykaty44 · 21/11/2018 06:46

Op you really need to contact the union about this. There are so many protocols with this company that are blatantly not ethical correct you need their backing in preventing them from treating you and other staff members so badly

ivykaty44 · 21/11/2018 06:50

Oliverbensan yes it is illegal to stretch hours and refuse to pay therefore taking below minimum wage, and op can take this up with her employer and then if there is no response she can report them. The company will be fined
www.gov.uk/national-minimum-wage/worker-disputes-over-minimum-wage

Mummyoflittledragon · 21/11/2018 07:11

They are treating you really badly. It is for the company to find a solution to your need to work late. Surely it must be possible to have some sort of system, where staff float between adjacent departments at the day of the end, maybe a call out system. Thus ensuring everyone leaves on time.

If you add up your time, are you on minimum wage? I’d also expect the car collection to be in store time as they are the ones not meeting your needs.

Runnynosehunny · 21/11/2018 07:38

I think the car collection idea is fine providing it is in work hours and not unpaid or during your break.

With regard to the pay issues I would look long term. Will your hours and pay possibly improve in a few months? Is there a chance of promotion with your management experience? If so, and you like the job apart from the parking problems, it may be worth putting up with this for now. But if you think that you will always be working unpaid overtime then I would start looking round for somewhere that pays you fairly for the work you do.

Loopytiles · 21/11/2018 07:48

Definitely submit a complaint, in writing, about the incident and mention the routine expectation that you will work X minutes unpaid on a late shift.

Given the parking set up and your understandable concerns about your safety, and mental health, it’s very important that you leave in time for the last shuttle.

That will mean leaving work incomplete. Just leave.

If reprimanded, simply state that you cannot miss the last shuttle bus as it is unsafe to walk to the depot, and the depot was once locked when you did so.

Completing the work and staffing levels are managers’ responsibility to sort out.

alltoomuchrightnow · 21/11/2018 14:04

yes she knows I stay late, she's grateful, it helps her too, it was the same in a big store I worked last xmas, everyone stayed late unpaid, they will just put it down to 'peak season' and doing what you have to do. It's all I've ever known retail wise, to be honest. It's crap but it's just how it goes if you choose that line of work. As I said..as a manager I did not mind.. as a regular co worker it's shit...especially with what it led to last week.
But I'm on probation. They can get rid of people very quickly, and do, I've seen it happen a few times since I started. Even to this manager's DC who worked there. As they said to me 'you are being watched' (not in a nasty tone..I had an excellent review..but you see my point.. I have to be seen to go the extra mile but mainly I stay late as can't leave it unfinished, I did when I started (to make the last bus on a Saturday night) and I thought I'd never hear the last of it

OP posts:
alltoomuchrightnow · 21/11/2018 14:05

I'm going to be in this situation for about another 5 weeks then I move to a department where I won't be working alone at end of day

OP posts:
Polarbearflavour · 21/11/2018 14:19

Shocking that these huge retailers expect low wage/minimum wage staff to work for free! If everybody said no they would have to change their ways!

Working in retail does not justify being treated badly.

PicnicPie · 21/11/2018 18:46

What a horrible ordeal for you. I would feel exactly the same as you. Flowers