It does actually say that you can add the court fee to the settlement request. And it definitely isn't clear that even if you win, you might end up in a loss overall.
This is the relevant passage:
*"When you tell the service provider that you have lodged a claim, it may try again to reach a settlement. If this happens, you may decide to ask for it to pay the court fee as well. If you are still unable to settle, you may be able to enter mediation.
If all else fails, you will need to go to court: the process can take several months to a year from start to finish."*
I don't like that it says "you will need to go to court" like that's the only option, because honestly deciding to go ahead at this point should be a considered decision; you're about to embroil yourself in a potential lengthy, stressful, costly endeavour, you need to be sure you can afford it, including that you can afford to lose, and you need to be taking legal advice to make sure you actually have a good case. Especially because a service provider won't refuse to settle unless they are also sure they have a good case, and if they're a sizable organisation they probably have an in-house legal team and plenty of resources to throw at the case that you as a private individual might not be able to match.
"If (eventually) you win, the judge will decide what compensation, if any, to award and the court will order the service provider to pay you. If the provider ignores the court order, the court will seek to collect the payment on your behalf."
And that's literally the only reference to risk: If you win. And it only tells you what happens if you win, no information on what happens if you lose. The wording almost makes it sound easy and inevitable that you will eventually win, to be honest, there is absolutely no disclaimer anywhere that there is always a risk you will lose, even if you've been advised your case is good. No advice anywhere to consult a lawyer.
Edited