Ideas please to get a response from John Lewis to my complaint.

[Nevershoppingagaininjohnlewis]

In January, I was horrified to discover at the end of a bra fitting that John Lewis now have unisex changing rooms.

I complained at the time. They took a month to reply to my complaint, and even then JLs response didn't address what I'd raised.

I escalated my complaint mid March. Still no response as of today.

Any suggestions as to what to do next?

I'm thinking a daily X/insta reminder that they haven't replied? However, when I did that for the initial complaint, I was ignored or had a "we've passed your concerns onto the store involved".

The only other think I could think of was an actual letter sent via recorded delivery.

What would you do? This has bothered me too much to let it drop.

In their previous post @MissGendering said "My approach would be a poster campaign. Hold on."

So I think @MissGendering created that poster as a suggestion.

It would be a jolly good idea. It would certainly have me turning on my heel and walking out of every shop that displayed it.

We are not "anti-trans", we are "pro-women". Do you understand nothing?

I used to answer complaints and to be honest the response you would’ve received from my company would’ve be
“sorry you felt uncomfortable, but we only provide multi use changing rooms”
it is not down to a shop to pander to everyone’s preferences, plus JL isn’t the best place to go for a bra fitting you should go to a specialist lingerie shop.

what’s pro-women about trying to shut down a business that employs mainly women?

because they have unisex changing rooms?

srsly?

@AStonedRosequite. I like being able to pay my mortgage and feed my children.

@AStonedRose my comment did not relate to the attempt to shut down JL, but to your sentence, "Posters repeatedly 'misunderstanding' it [the Supreme Court judgement] as some kind of catch-all anti-trans law achieves precisely nothing."

The use of "anti-trans" tells us all we need to know about you. Again, do you understand nothing?

I understand perfectly. Cheers.

are you happy for people to boycott JL, potentially leading to women losing their livelihoods, because they have unisex fitting rooms?

No, mixed sex changing is not outlawed.

What they did say is that if you only provide mixed sex, it could be indirect discrimination towards women.

It doesnt doesn't take a genius to work out that it's absolutely discriminatory towards women and girls, especially if they're trying on underwear.

it's not women who have started a porn genre having orgasms in men's changing rooms, is it?

Individuals are free to boycott whichever company they want, for whatever reason they want. If JL went under, plenty of men would lose their jobs too, and of course they are the ones earning more money.

https://gender-pay-gap.service.gov.uk/employers/13/reporting-year-2025/gender-pay-gap-report

Women have no obligation to support a business because it employs mainly women. Women customers support businesses that meet their needs.

Anyway, all JL has to do is have three changing rooms - women only, men only and mixed sex. And by women and men I mean as defined by the Supreme Court.

Yes.

I don't shop there any more. For practical reasons and ideological ones.

It would be lawful under the EQA 2010 to have female-only lingerie fitting rooms. It's perfectly understandable to those of us with any experience of our world, plus some common sense, that girls & women do not want males a few inches away from them when having a bra fitting or whatever. This should not come as a surprise to anyone.

If JL and others don't offer this, I suspect it's an economic decision - clustering the changing rooms in more awkward corners of the shop floor might allow for more efficient use of floor space for sales. Lord knows they need it.

So - if they can make an economic decision, so can I. But if I'm wrong and it's a political decision, then ditto. So can I.

As the mother of a daughter, this is why it has irked me so much. Had what happened to her happened to me when I took her for one of her early fittings, she'd never gone again.

The man in my changing room was there with his wife. Wife wanted husband opinion on something. So he was in the communal area waiting for her to pull back the curtain.

Why he couldn't have waited outside, I don't know.

Unisex changing rooms are not illegal. You cannot make them reply either. If you want a public debate on whether shops should have single sex changing rooms I suggest writing to one of the more reactionary media outlets.

The irony is that one of the reasons our local M&S switched to unisex was mothers complaining about not being allowed to bring boys over 8 into the female changing rooms and vice versa. (Same issues with swimming pools) you change rules to help one group and another complains. At our John Lewis there are changing rooms on each floor and men’s clothing is with the electrical goods, ladies has a whole floor and children’s wear is with lingerie

The John Lewis I went to last week for my bra fitting had the changing room on the floor with all the other women’s wear. Menswear was on another floor. No idea if the changing rooms were officially unisex or not though there would no compelling reason for a man to use that one (but each cubicle was self contained -solid partitions and a floorlength curtain).

Contact customer services and ask for your complaint to be escalated to a manager and also ask for CEO office contact. JLP have moved their customer service overseas ( predominantly South Africa) and Waitrose will be the same from summer!

My changing room was next to the lingerie. I (wrongly) presumed it was women only, as that's where my bra fitting was booked to take place.

I was wrong to have assumed.

Which branch is this if you don't mind my asking? My local JL still has cubicles with doors, and the bra fitting section is on the other side of the women's clothing department - also with doors.

Was he using the changing room? You also get dads who have to take their daughters bra shopping
You do also get men asked for opinions on clothes or having to be gophers
I imagine it’s like leisure centres - it’s unisex if there are cubicles. Single sex when it’s communal . No one sees anyone else if it’s cubicles, and it’s getting close to freaking about how under our clothes we’re all naked .

Surely dads don't go in the changing rooms when their daughters are trying on bras? It's bad enough going in with your mum; every teenager I've ever known would be mortified by going in with their dad.

As for opinions, or fetching clothes, it's normal (or used to be) for the women to come out of the changing room to ask the waiting man for an opinion, or to fetch clothes, not for the men to hang around inside the changing room.

JL stipulates female family member or friend can accompany girls for first bra fitting.

Bit terfy.

https://www.johnlewis.com/our-services/lingerie-advice

'FIRST BRA
.... Our bra fitters can measure over T-shirts, and you’re welcome to bring along a female family member or friend.'

its derelict uncaring and cruel to exclude males from single sex spaces. HOw dare a shop consider the needs and wants of young girls in such a way

Previously I would have agreed with you , but they’ve just paid their partners an annual bonus for the first time since pre covid so appears the tide maybe turning