It took some time to pick up the new car. Tax, money, ownership etc.
The second we got in the new car there was a problem. We'd been given a spec that said the seats were electronic and had a memory feature - exactly like the car we just sold. But actually the seats were not electronic. The Walrus is a big guy. 6ft 3 and bulky, despite losing five stone in 10 years. Having the seats allocated to the keys means when I unlock the car, the seat and other settings move to my personal configuration. No having to adjust the back, the distance from the pedals, the radio, the colour scheme etc. Just unlock the car.
I didn't understand how this happened because the spec is agreed before the vehicle is manufactured. I was very upset and disappointed. I wouldn't have bought the car if I had known it didn't have electronic seats.
We could have unwound the sale and we'd have had to retax the old car, re-register for the congestion charge and Dart charge, been issued a new logbook. All of that. Which would have taken another hour. They didn't have another vehicle with electronic seats. They had the audacity to say it would have cost more with the seats! Then why didn't they question it when it was the only thing I wanted - almost "I'll buy any car you have that has these seats", right from the first conversation on Monday?
We also realised it didn't have a charger to a three pin plug, just to a charger post which would cost £1,000 to install. We don't use the car very often, so we don't mind if it takes 18 hours to charge. And we live very close to a massive supermarket with fast charging if we need a boost.
So they gave us a three pin charger as a gesture of goodwill. Worth about £200.
But I was very disappointed and upset. I know we got a great car and the money we released from selling the old car will help us out financially. I think I was told as a child to be grateful and I was not allowed to have the time to be disappointed or angry. I find it hard to express these emotions because I'm not allowed them and it's easier to move on and ignore them. And the expectation was on me to sort it out and ask for a goodwill gesture, not on them to make it right. They just kept saying "unfortunately" , as if it wasn't entirely their fault.
I suppose the onus is on me to manage these feelings but I just don't know how, because I was never taught how as a child.