Template that anyone is welcome to use, created using the complaints policy guidelines:
'Subject: Formal complaint about HQ communications and treatment of gender critical members
Dear Girlguiding Complaints Team,
I am writing to make a formal complaint under Girlguiding’s complaints procedure.
- My details
Name: [Your full name]
Contact details: [Email / phone]
Country / region: [e.g. Scotland / North West England]
Role in Girlguiding: [e.g. Parent of a member / volunteer leader / former volunteer]
- Short summary of my complaint
I am concerned about the tone and content of Girlguiding HQ communications about the recent equality and diversity policy change (2 December 2025).
In particular, I am referring to official HQ statements on the website and posts on Girlguiding’s official social media accounts about the new policy.
As a woman/girl who holds gender critical beliefs (which Girlguiding has previously recognised as protected under the Equality Act), I feel that these communications imply that people like me are not welcome, or are viewed as a problem Girlguiding must manage rather than as valued members.
I am asking Girlguiding to review and amend its communications and social media moderation so that gender critical girls and women are clearly recognised as welcome members, in line with Girlguiding’s own 2022 settlement statement and its stated commitment to inclusion.
- What I am complaining about
Who / what
I am complaining about:
Communications produced by Girlguiding HQ, including:
Website pages and press releases about the updated equality and diversity policy dated 2 December 2025 (for example, “Media statement on our equality and diversity policy”, “Statement for members on our equality and diversity policy”, and related guidance for volunteers on supporting members’ wellbeing).
Posts and comments on Girlguiding’s official social media accounts (for example Facebook and/or X) promoting or explaining the policy change around 2–4 December 2025.
Where and when
Online, via the Girlguiding website and official social media channels.
Primarily between 2 December 2025 and the present, following the announcement of changes to the equality and diversity policy and the decision that only those recorded female at birth can join as new young members.
- Why I am concerned
I understand that Girlguiding feels obliged to respond to the recent Supreme Court ruling on sex and the Equality Act, and I recognise that this is a difficult and sensitive area. My complaint is not about the concept of complying with the law.
My concern is about the way HQ is talking about these issues, and the message this sends to girls and women who hold gender critical beliefs.
In April 2022, Girlguiding issued a settlement statement in which it explicitly:
Girlguiding
Recognised that gender critical beliefs are protected under the Equality Act.
Acknowledged that there are girls and volunteers within Girlguiding who hold these beliefs.
Stated that Girlguiding “respect[s] and value[s] their right to do so, and to express those beliefs.”
Reaffirmed that Girlguiding is also a home for trans people.
This was an important piece of reassurance for many of us who hold gender critical beliefs but want to support Girlguiding and its aims.
However, the more recent communications around the December 2025 policy change feel very different in tone. In combination, they appear to:
Focus almost entirely on distress and harm to one group, without clearly acknowledging that other girls and women (including some current and former members, parents and volunteers) support sex-based membership or share the gender critical beliefs that Girlguiding has already said are protected.
Use language which, when read alongside the wider public commentary, can easily be understood as implying that those who hold gender critical beliefs are responsible for “harm”, “exclusion” or “bigotry”, even if those words are not always used directly in HQ materials.
Offer no clear restatement of the 2022 position that gender critical girls and women are welcome, and that their beliefs are lawful and protected.
As a result, the overall impression is that Girlguiding HQ is sympathetic only to one side of this debate, and that girls and women who hold gender critical views are now an embarrassment or a problem to be managed, rather than members whose beliefs were explicitly recognised and respected only a short time ago.
For girls and young women this matters especially. Many will see these messages online; some will share my beliefs, or come from families who do. They may reasonably conclude that they are not welcome, or that they must remain silent about their views if they wish to stay in Girlguiding.
- Impact on me
Because of the tone of these communications:
I feel unwelcome and unsafe to speak openly about my lawful, protected beliefs within Girlguiding.
I worry that girls and young women who share my beliefs, or who are exploring questions about sex and gender, will feel that their perspective is invalid or unacceptable in your organisation.
I feel that Girlguiding has stepped away from the balanced, respectful position it set out in the 2022 settlement statement, and that my trust in the organisation has been damaged.
- Outcome I am seeking
I am asking Girlguiding to:
Explicitly restate in current communications (on the website and social media) the key elements of its 2022 settlement statement, namely that:
Gender critical beliefs are protected under the Equality Act.
Girls and volunteers who hold those beliefs are part of the Girlguiding community.
Girlguiding respects and values their right to hold and express those beliefs, within the usual expectations of kindness and safeguarding.
Review the language and tone used in HQ statements and social media posts around the equality and diversity policy change, with the aim of:
Avoiding wording that implies or could reasonably be read as implying that girls and women with gender critical beliefs are “harmful”, “bigoted” or not welcome.
Making clear that Girlguiding is committed to supporting all members and volunteers, including those who support sex-based membership and those who do not.
Provide guidance and training for staff and social media moderators to ensure that:
Both sex-based beliefs and gender-identity-based beliefs are recognised as protected and are handled with respect.
Official accounts and moderators do not dismiss, block or single out gender critical members simply for expressing lawful, non-abusive views.
Offer, if appropriate, an opportunity for direct dialogue (for example via an online forum or consultation) so that girls, parents and volunteers with a range of lawful views can express their concerns and be heard.
- Supporting information
In line with your complaints guidance, I am happy to provide:
Screenshots / links to specific HQ posts and pages that have caused concern.
Any further details you need to identify the communications I am referring to.
I understand that you do not expect me to prove the truth of what I am saying, but I hope I have given enough information to make clear what I am complaining about and why I believe it falls within your remit.
Thank you for taking the time to consider this complaint. I would be grateful for a response explaining how you intend to address these concerns and what steps will be taken to ensure that gender critical girls and women remain clearly welcome within Girlguiding.
Yours faithfully,
[Your name]
[Your role / connection to Girlguiding]'