The Reform narrative is basically about the failure of services across the board and how ordinary people can't access vital services.
You don't even have to add the racial element for this to be an issue. The disaffection is the lack of access to services and making people jump through impossible hoops to get those services.
Reform have then blamed it on immigration as their proposed solution - it's not the solution but they have acknowledged the problem - which is more than every other party is doing.
It's not just mental health either.
My son is currently stuck in an NHS Doom Loop of people going 'not my problem' which no one wants to help with.
He had a medical emergency, and because of the nature of the emergency we went to the nearest hospital. This wasn't in our local area because we were out at the time.
He was then referred to the local childrens hospital in the same out of area because they don't have a paediatric service for this in my local area. This is standard for where I live - we've come across it previously and we get offered the choice of where to go.
They have treated him, but he needs to be referred to another department as part of it. The doctor wanted him seen at the children's hospital because he could work with the team. He said we should have already been referred and he was surprised this hadn't happened when the initial medical emergency happened. He said delays to this could have a significant permanent effect. The referral was refused and we got a letter saying 'nope not our problem out of area' you will be referred here.
We still hadn't heard a peep by the next appointment at the children's so we've chased it up with pals. Turns out the passed on referral has gone to the wrong place and they don't offer that service at that place so it's now been passed onto a third place. PALS were useless when they called back saying 'oh well it's been referred here's - yes, only because Pals had got involved in the first fucking place and we STILL haven't had the urgent referral we should have had in early July because they can't find the right department in the right area.
It's all 'oh not my department, not my problem' attitude where it's impossible.
I have other examples too.
You have to be 'the perfect patient' to get the support you need. Otherwise you are liable to end up with no service, or worse in the case of mental health services - arrested by the police and criminalised because the police have zero fucking clue and don't have adequate training for mental health. Never mind the lack of 24/7 access to mental health services which should be the case for the police.
It's a farce which the public recognise and have lived experience of.
This is where scolding about tone / attitude etc etc by political parties falls into a pit of shit because it sounds just like the fobing off that's the issue. It's why we have this concept of the lanyard class in the first place.
Until you start seeing proper engagement on this as an issue, then Reform will continue to blame immigration because they can.
The creep of this bullshit and terrible attitudes to the public only seems to be getting worse and affecting more and more things.
The abject frustration it causes creates anger and it's manifesting in various ways.
What's more surprising is it's a surprise to anyone.
That just gives rise to the idea of two tier services....