Agreed, @Ramblingnamechanger . Even a couple of years ago, it was so difficult to know how to find the information we needed, & then difficult again to access it, that there was a thread on MN in which women shared information & experiences to help one another get through the system.
IIRC we needed special phone numbers to access a couple of different governrnent departments in the correct order asking for specific things by name (which we didn't know until told on here), giving one department the info we'd got from the other one in order to get the next bit of info to take back to the first, etc. Phone wait times were swopped so we knew what to expect. How anybody managed without The Sisterhood of MN, I've no idea. I only got through it thanks to the help I got on here.
All of this had to be done in order to find out which years of NI were missing & pay to make them up, in order to get the full SP. And, as I said upthread, I was eventually told that the year I needed to make up would've been cheaper if I'd used the 'exemptions' (I think they were called) which had just run out of time. I had no idea that these exemptions existed, what they were or how they worked.