I understand that. The post in question was talking about a group of dementia patients they had worked with.
It's not actually clear if the retirement complex will cater for needs like this tbh.
And if so, it's not just patients who can be phobic:
"It was exactly this realisation that led Geoff Pine, one of Tonic’s founders, to first contemplate the idea of LGBTQ+ retirement-community living 20 years ago. Today, he’s an ambassador for the project, having stood down from its board last year. In the early 00s, his late partner, Jamie, was diagnosed with a terminal heart condition. “I was working full-time,” Pine explains, “so we had carers coming in. Jamie knew he was dying, but at one stage became particularly depressed. When I asked what was happening, he told me that the woman who came to look after him every morning would get on to her hands and knees by his bed, and pray for his condemned gay soul. It was horrendous.”"
(From the Guardian link from last year)