I used to work as an administrator on a Master's course. It was an eye opener to realise how much things had changed since I was a student in the early 80s. Back then, we were issued with a timetable and a few reading lists and after that we were more or less on our own. No evaluations of any kind were carried out. If there was an appeals process for exam results, I was unaware of it. As far as I can recall, our teaching was OK, some was excellent. If we ever had any complaints, I have no idea what we could have done. Nothing, I surmise.
I had a tutor one year who was academically brilliant. I learned a lot from him. He had MS and was in a wheelchair. I found it inspiring that he had managed to stay in his full-time job while battling a serious illness. He was also socially extremely conservative, for religious reasons, IIRC. I remember him going off on a mini-rant about how annoying it was that the word 'gay' was lost to the English language in its original sense now it was being used to indicate someone was homosexual. I didn't bother to challenge him, from a combination of cowardice and a feeling that it would be a waste of time - I wasn't going to change his mind.
He'd be up on a charge now. What a loss that would be to the students.
But of course back in the early 80s students were not consumers. The LEAs paid the fees, not us. I barely knew there were fees.
By the 2000s/2010s, every single module had to be evaluated, and the department was expected to rush through changes in response to any student criticism/feedback. Many times, we made changes one year and the next year the next cohort complained that they would have preferred things another way - the way we used to do it! A particular highlight was when a student complained that the timetable showed a lecture timed for 2-5pm but the session often ended before 5pm. 'If I've paid for 3 hours, I expect to get 3 hours', she told our Head of Department. So next year we filled the full 3-hour session and guess what, at the end of the year, many of the part-time students said what a long day it was and how they wished the afternoon session could end a bit earlier.
This climate has laid the groundwork for the nonsense we're seeing on this thread. The student voice used to be inaudible. That was bad. Now it's deafening. That's not good either.