Here's something I really need to learn to be assertive about - related to a lot of the moans I have already put on this thread.
I need to learn how to close arguments down because I am wasting a lot of time discussing stuff I can't change. My work load is vast and I am not sure it is even possible. I am always working, never get my head above water. There is a certain kind of frustrating conversation I am always having, at the moment, and wasting time on, which is where someone is moaning about the decision I have made, and I have to justify it. This happens internally and externally.
this is not the same as someone negotiating a better compromise. I am open to that. this is when it is something that patently can't change (at least it is obvious to me) and yet I have to invest tons of time letting them fucking emote about it, letting them feel heard, and yet they never fucking listen properly to me, and at the same time a million other pieces of work are flowing in and I can feel them mounting up.
Sometimes they are really horrible to me - the aggressive people mentioned above who take out their frustration by suggesting I am incompetent. Often they aren't horrible, just very boring and time consuming. I am stressed as fuck about the amount of work I have to do and this is a massive stressor right now.
I have learnt, over the years, a variety of ways to respond to this sort of thing in ways that defuse aggression, but don't result in me backing down, and they involve doing a lot of listening and talking and research and making creative suggestions. I just don't have time for any of it any more. I need a way to close these conversations down just as politely, but in less time. I think it may be impossible.
Medium term, I think I need to get more client-facing colleagues advocating for my decisions. What happens currently is, an external person moans to me, I repeat why I had to make that decision, they go off and moan about me to a colleague, who comes back to me and does their moaning for them, at me, and I have to repeat it all again. I want to get to the point where my colleagues will ask them what I said, and if it makes sense reinforce it, and only come to me if it sounds like I am on drugs. Instead I just keep having repeated battles, internally and externally, always having to be really nice about the fact that what I can't help feel lies behind this, is that none of them really agree with the fact that my job exists. None of them wants someone to be allowed to make the comments that I have to make.
It really fucking bugs me with one colleague in in particular that every time I explain why I made the decision I made, she looks surprised and deflated at the sanity and necessity of it, and she should know me better by now. It is obvious by her reaction that she has allowed herself to massively over-identify with the client, who has lashed himself into a fury, and has forgotten - every time - that I don't make annoying decisions just for the sake of it.
sorry, that was far far too long. I am ill and stressed. The nub of it is: how can I close things down faster and how can I stop having repetitive pointless conversations about things?