Oushk deliveries

[Couldthiswork]

I placed my first order with Oushk on 18th August and was given a delivery date of 3rd Sept. Today, without even so much as message this has suddenly changed to 9th so now I have to wait nearly another week.

Has anyone else had similar? My main is concern is that next week they’ll suddenly delay the delivery again a couple of days before its due…

No i ordered mine around the same time for delivery on 26th or 27th? I got an hour timeslot and ot arrived on time and cold.

Is it 7.5mg?

It’s worth being on the Circle group to see updates, but imo you shouldn’t have to, they shouldn’t assume you have seen it and you should have been informed.

Thank you both

It’s my first order so it’s the 2.5mg. The doctor who did my weight confirmation call said they had it stock so I wasn’t sure why it was 3 weeks wait originally, but just assumed they were really busy.

I’ve tried messaging but just get an automated response. Really just want to get going now, it’s so frustrating

Yes almost exactly the same happened to me. Applied on the 20th August at which the first available date was 3rd Sept. Did the weight verification call last week and logged in today to find it had changed to 9th Sept. I’m pretty fed up with them, no email notification or apology or anything! I’ve actually signed up with another pharmacy tonight so hoping that works out and comes more quickly.

It’s really annoying as I’m raring to go and I’m the right headspace to start. Feels horrible for it to be so outside my control….

(And it was also a first order of 2.5ml).

Exact dates for me and yes - same. Delivery postponed to 5th Sept. It would need to hurry as i have not got another pen :(

You have all been unlucky ordering during the madness since 18th August and all the stock shortages/Eli Lilly freezing deliveries to pharmacies.

The semi good news is they say they will honour the pre increase price (some other pharmacies cancelled the orders), but there are still disruptions dealing with the back log of thousands of orders more than they usually get as many rushed to get the pre increase prices.

I have been with them a year and they are usually fairly reliable (I've had one delay with courier during a red weather warning and they sorted ok), this has been a bit of a disaster - not just for Oushk, many pharmacies have been overwhelmed and had customers just waiting and hoping with little communication while they focussed on and prioritised dispatching.

Mine was scheduled for the 3rd and also got moved to the 9th. Mine is 12.5mg (last one was 15mg but it wasn't available so ordered the 12.5mg just so I had something before the price increase)

This is the only time this has happened in nearly a year. They're usually really reliable. I think they've (like all the pharmacies) struggled with the announcement, the increase in orders and then eli lilly stopping the supply so im sure it'll be a one off.

I’ve had problems with deliveries too and there’s a similar thread on (their) circle forum too. Their communication seems to have gone completely awry - like they’ve given up at those point. Not sure whether to switch - they are not the cheapest but chowing the day was always a strong usp to me. That now doesn’t seem to hold firm and they aren’t replying to emails either

@Wingingit11 they, and to be fair other pharmacies, do seem to still be struggling getting back on an even keel and business as usual with ongoing stock issues and poor communication.

The issue with Oushk where you can select your delivery date customers expect it on the actual date chosen, where with other pharmacies it is seen as just taking longer than expected even if it is a week or so late.

How hard would it be for them to send out regular updates to all customers via Circle and email to relieve tensions and keep customers informed? (Rhetorical question ) I don’t understand why they don’t do this. I work in IT and whenever we have major incidents it is always part of every call, communication to end users to keep them informed of status, and let them know when to expect next update.

My pet hate is the patronising and victim playing tone when they do send updates, but only after there is a lot of noise on the forum questioning wtf is going on - such as

“We didn’t think we’d need to address this, but due to growing frustration from some patients, we want to provide full transparency and clarify recent changes regarding Mounjaro ordering limits.”

Which is jumped on by the fan club fawning over them and saying they don’t have to explain we love you. 🤦🏻‍♀️

But like you I want the fixed date delivery and commitment to maintenance, now I am getting close to it, so I overlook the rest.