I've been on mounjaro for 2 months now. Been with medexpress. Had no problems but my most recent pen has come with the box literally torn open. Not squashed, but like someone has ripped it. When I took it out from the cool bag the pen fell out because the box was all ripped.
I messaged med express obviously because I'm injecting this stuff into me and I wouldn't take a paracetamol if it had been opened in the supermarket! They don't care, said pen inside will be fine. I asked them to gaurentee it and they won't, just said it'll be okay to take.
Would you take it?
I'm a bit fuming to be honest, the amount we pay and it's come open 🫣 I understand the box getting squished in transit but not ripped open surely? Should I just leave it and take it or carry on speaking to them? I've been back and to with them for a week! Will be changing providers for sure! Has this happened to anyone else?