AIBU to be annoyed with MedExpress?

[Scaredscs]

I had 2 issues this week with them alone:

1. My current Mounjaro 7.5mg pen became faulty, and I was unable to administer my 4th dose. They asked for a long winded video then agreed the pen is faulty. They gave me £40 account credit to cover the last dose. Would you say this is an appropriate resolution of the issue?

I’m worried about the gap in my dosing schedule, as I can’t access my 4th 7.5mg dose. I asked if it’s safe for me to skip to the next step up dose which I had already ordered and was in my fridge (10mg) as I had only been on 7.5mg for 3 weeks. They were very unclear about this and sent mixed messages, finally saying I should order the next box of medication. It didn’t take into account my questions or the fact I had already ordered it. Just seemed like stock/generic responses. I therefore started 10mg a week early.

2.I also placed another order of Mounjaro 10mg, which I intend to use in 4 weeks. MedExpress dispatched it today. Royal Mail sent an email stating they have my parcel and it will be delivered on Monday. Am I right to feel concerned about the parcel being stuck in a warehouse over the weekend? I’m worried the pen won’t be delivered cold, especially as I don’t intend to use it straight away.

Maybe in future you could swap, I have heard Oushk, can deliver on certain days. Might be better with customer service / helps as well.

Yes I think I’ll use up the account credit and move on from them. It’s the only positive about them!

If you can, get some 1ml syringes and extract your dose that way.

I second this! Then you wouldn't be missing your dose.

Check YouTube for videos on how to extract the dose from the pen, it takes no time to do. I bought syringes on Amazon.

Where do you get 1ml syringes from? How would that work?

Any pharmacy/medical supplies site (not Amazon) such as Micro Syringe 32G 8mm 1ml

You are looking for around 32G (higher the gauge finer the needle) and 1ml (a dose from any pen is 0.6ml). You won't get any shorter than 8mm which is still a subcutaneous length so ok.

You can extract by inserting in to the red seal in the pen. It does slightly blunt the needle using it twice (once through the seal and once into you). I haven't had to use mine yet, but most people I have seen using them say it doesn't hurt .........(still freaks me out!)

I have done it several times using a syringe. I used ones I had for my diabetic cat .

1. a symple pack of insulin 1 ml syringes is all you need to administer your 4th dose, and then the next week- your 5th dose
2. great you get £40 towards your next order from them
3. your new pen is unlikely to be negatively affected; even if it is sat in a depot for the weekend the weather is chilly and it has ice packs in - just pop it in the fridge when you get it

I was confused too about why you didn't extract with a syringe!

Your pen will be fine, they are packed to allow 48 hrs of travel generally so will be fine.

Sorry tho you've been having a stressful time!