Royal Mail delivered my MedExpress pen a day late, no reply from MedExpress

[ShovelyJo]

Anyone else had MedExpress delivery issues this week?

I received the Royal Mail email on Monday to say they have my pen which would be delivered on Tuesday by 1pm. It didn't arrive and I contacted MedExpress to advise them and I got an automated response.

I got another email from Royal Mail to say it would now be delivered on Wednesday by 1pm and it did arrive this time but the ice packs were fully defrosted and not cold. I contacted MedExpress to update them and ask that they send a new pen and instructions on how to return this one. No reply.

I've used MedExpress from the start and I was happy with their service but now that something has gone wrong they haven't even replied, I'm really disappointed and think I want to change suppliers but I am now under 30 BMI and imagine this might be problematic.

I put the pen straight into the fridge but I'm not happy using it.

Has your pen arrived yet ?

Yeah, arrived yesterday totally defrosted again. I've let them know. Hate this carry on.

The unreliability of Royal Mail must be a right headache for these companies. Is RM the only one to offer cold delivery? Must be because they seem to be the courier they all use

Cloud apparently offer DPD.

I had an issue with Zava this month after being perfect on my first month. The label was generated on Thursday morning and it wasn't picked up until yesterday evening, it arrived and the ice pack was pretty much melted bar one small lump of ice. The pen wasn't warm but not perfectly cold and to be honest it's made me think twice about ordering from them again

That’s a shame
I’ve had 3 from zava and it’s not been overly quick (so I make sure I reorder in good time) but all have arrived with ice packs still frozen

I phoned them yesterday morning and they said it won't have been prepared, but if it was genuinely delivered within 24 hours of it being picked up I don’t know how it could have been so melted! Just hoping that it's fine as it'll be used within the 21 days

@AugustSlippedAwayIntoAMoment rhe ice packs should last 48hrs so if they did send it then should have been ok

I had this issue as I said above but as I was out at the Royal Mail time

But med express did send me another as I said how hot it has been

Complain

I have emailed complaints and just waiting to hear back, it's silly given how much we pay for it. I think I will switch to Oushk next time, so I can get it in plenty of time