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Original poster

When would you expect to hear from your venue?

27 replies

Weddingpuzzle · 30/05/2023 13:45

Wedding is in 25 days. I haven't heard from the Venue since Feb when we confirmed the menu, some decor details and the timing of the ceremony on the day. So currently they don't know final numbers, they don't know how many bottles of wine, prosecco and tequila we want, we don't know what the final costs are (we have asked for costings several times and been promised an email that has never materialised - I have worked them out myself so we knew what to save), they don't know when our cake, stylist or florist is arriving.

The wedding coordinator said in Feb she will 'have us in a couple of times before the big day'. We have heard nothing. Is this normal? What is your experience of venue communication? I had to go nuclear to get a meeting in Feb to confirm the food. Just wondering if I should be going nuv=clear again or keeping my powder dry? TIA.

OP posts:
ApolloandDaphne · 30/05/2023 13:46

I would be getting in touch with them as asap. Have you paid all the deposits you are due up to now?

IfYouDontAsk · 30/05/2023 13:49

I wouldn’t go nuclear but I wouldn’t wait for them to get in touch; it sounds as though they’re disorganised and that you’ll need to be very proactive . I’d email to say what you’ve written here- asking when they need the final numbers, advise them what time your suppliers will be arriving etc. I’d get in touch asap so make sure that they definitely have you booked in!

Original poster
Weddingpuzzle · 30/05/2023 13:59

We paid a big deposit in July last year - then there was a bit of confusion because the people who ran weddings at the venue were a third party company who after taking our deposit decided they were pulling out. I found this out via the registrars who phoned me asking if we were sure our wedding was at that venue lol.

With a fair bit chasing we found that they had employed an in house events coordinator and were still doing weddings and our booking still stands. They don't do many weddings but the venue was picked because of the wforest it sits in is very special to us. So we definitely are still booked in there (hopefully). I will email them. Thanks!

OP posts:
Hairgician · 30/05/2023 19:39

Fuck the email id be getting on the phone/turning up to see whats what.
Hope you get all sorted. You dont need the extra stress and hassle thats what coordinator is for. Good luck.

ThankYouVeryMuchGerry · 30/05/2023 22:00

I used to be a wedding co-ordinator at a venue and we had to have final numbers and the full balance paid six weeks before the big day. I'd be contacting them in the morning and going nuclear if you have to. This is really shoddy business practice and definitely not what you need just before your wedding.

Hope you get it all sorted tomorrow.

Blondeshavemorefun · 30/05/2023 22:22

3w time and heard nothing

Go to venue if local and speak to them

Original poster
Weddingpuzzle · 31/05/2023 07:47

Thanks. It IS shoddy business practice and the fact that we are about to pay them thousands of pounds and they don't have the courtesy to keep in touch and provide fundamental information like estimated and actual costs is rubbish!

It is making me anxious that the organisation on the day is going to be a shitshow. I can't really wrap my head round it because the events coordinator is very active about the venue on social media. The petty part of me is thinking why the hell should I be doing all the chasing but I guess I need to to make sure the wedding is still going to be there haha!

OP posts:
Hairgician · 31/05/2023 08:54

Yip time to put pettiness aside (i know its hard lol)
But at this point if it were me id be panicking that theres been a huge oversight and my wedding wasnt in their diary. Defo time to go nuclear. I hope its a positive update today!!

Original poster
Weddingpuzzle · 31/05/2023 11:06

Have sent an email and left a follow up voicemail about the email. so let's wait and see!

OP posts:
Foreverhope1 · 31/05/2023 11:21

I've got a similar issue, trying to lock down menu costings and getting a contract is like pulling teeth..... I'm 2 months away from our day 🙈

Original poster
Weddingpuzzle · 31/05/2023 11:44

@Foreverhope1 it is massively frustrating isn't it? We have never had a copy of a contract either haha. It's definitely a wonky business model. If you are in Yorkshire it might be the same venue haha.

OP posts:
fancreek · 31/05/2023 13:34

Weddingpuzzle · 31/05/2023 11:44

@Foreverhope1 it is massively frustrating isn't it? We have never had a copy of a contract either haha. It's definitely a wonky business model. If you are in Yorkshire it might be the same venue haha.

You don't have a copy of the contract, or don't have a contract?

Original poster
Weddingpuzzle · 31/05/2023 13:52

We do have a contract, we signed one but we never got sent the copy as promised!

OP posts:
Hairgician · 31/05/2023 17:42

Any word as yet?

Blondeshavemorefun · 31/05/2023 21:48

You don't have a copy of the contract

You don't have a leg to stand on

Why did you email

I would have driven to venue

Hairgician · 01/06/2023 08:26

Btw, our venue had our contract sent out and wanted signed and returned with deposit to secure booking. I have copy saved of it.
If you dont have one thats sounds iffy. Dont wait for a reply or call get on the phone or drive to them if not far.

Original poster
Weddingpuzzle · 01/06/2023 08:30

I am working and looking after my children today so can't get to the venue but if I haven't heard back by today I will go in tomorrow. I am thinking I might start emailing venues to see if they have availability as a back up plan - a town/village hall would do but it's the catering I'd struggle with. Everything else is portable. We would just have to get married at the registry office instead of them coming out to us.

OP posts:
Original poster
Weddingpuzzle · 01/06/2023 08:31

We signed our contract at a face to face meeting and paid our deposit there and then. She then said she would email me a copy. I have asked repeatedly for a copy of the contract and costings. It is not for the want of trying.

OP posts:
Blondeshavemorefun · 01/06/2023 08:34

Weddingpuzzle · 01/06/2023 08:30

I am working and looking after my children today so can't get to the venue but if I haven't heard back by today I will go in tomorrow. I am thinking I might start emailing venues to see if they have availability as a back up plan - a town/village hall would do but it's the catering I'd struggle with. Everything else is portable. We would just have to get married at the registry office instead of them coming out to us.

If you have paid for a registar to be at venue then sure will be fine

If they haven't contacted you to say been cancelled

Maybe ring registry office who will be able to tell you if your venue time wedding is still booked /going ahead

LuckOfTheDrawer · 01/06/2023 08:36

Yikes, this makes me feel nervous just reading it! I'd definitely be speaking to them on the phone / in person.

Original poster
Weddingpuzzle · 01/06/2023 08:47

I have left voicemails. What is adding to my nerves is last week they posted job adverts on social media for a chef and bar staff so I am wondering if there has been an issue with staffing and she is trying to sort that before contacting us? I have just sent a strongly worded email saying how disappointed I am in the lack of communication and will ring them again at 9 - I didn't want it to get to this stage because i don't want them acting shitty at the actual wedding but felt a bit backed against the wall tbh!

OP posts:
Hairgician · 01/06/2023 11:43

I think you need to phone them asap instead of waiting. You are 3 weeks out. Everything should be pretty much sorted by now. Get on the phone and insist on speaking to coordinator or else manager. Thats shocking lack of service for you.

Original poster
Weddingpuzzle · 01/06/2023 13:32

She rang me after my strongly worded email. She said I sound stressed haha! Apparently she works on a relaxed 3 week basis - I told how we didn't know that. I put my point across strongly and we are having a meeting on Saturday. Bit nervy about the on the day coordination now! But at least I don't have to look for new venues thank goodness.

OP posts:
Hairgician · 01/06/2023 14:08

Thats a relief knowing its still a go! I was holding my breath in anticipation for you !!
Have all your questions at the ready. Im in with mine next month and planning on doing a walk tbrough with her so i know exactly whats what for the day as i vant be there day before as there is a wedding on then.

Blondeshavemorefun · 01/06/2023 14:18

They sound very unprofessional