I'm also a bit unclear who 'mentors' are now. We'll have one person per school like MrsHamlet who will have varied titles, in my trainee day it was professional tutor, who hopefully gets a little bit of time for coordinating weekly meets with trainees/ects and emails round begging if anyone is willing to have a trainee in their class. That person can't 'mentor' all of the students etc but the people who agree to let the student be in some of their classes, (observing, working towards leading a part of a lesson, eventually teaching them whole lessons but can never be left alone with them) gets given no time or recompense.
This is despite having to fill in observation forms, deal with that student grabbing them and understandably expecting long winded conversations about how things went, why you put x on their observation form, having to keep the MrsH equivalent in the loop about what's going on, sometimes (dare I say frequently) being faced with a trainee who is actually inappropriate for the classroom and clearly hasn't disclosed their own sen or... mental health issues to the training provider and/or is consistently not prepared, late, obstructive or rude, hasn't applied any feedback, made any effort etc.
I don't blame people for having high expectations when they've paid 9k but they do need to be aware who is cashing that 9k and who is responsible for their training. It certainly isn't the one or two overstretched, already taking way more responsibility and extra tasks on, teachers in the maths/english/french department who are giving up their lunchtimes and free periods to try and help you despite that meaning they'll have to stay an extra hour after school to get through the marking they planned to do in that slot. It also isn't our fault that the government has allowed all sorts of cowboys to set up as teacher training providers and make the profit without doing the work of actually properly screening candidates for mental health, special needs, maturity, EQ etc required to even start training.
Yes you've paid, but we haven't been paid and are not your employees or service providers and when trainees are really rude or difficult it obviously becomes even harder to give up precious time and energy that you do not have to spare just to be ignored or insulted.
The state of teacher training does seem to leave a lot to be desired at the minute but the people you should definitely not blame are the teachers who don't receive a penny of your fees and can't even get released from break duties in recognition of the fact that they've volunteered to support a student and haven't been given any time or resources to do that in/with.