We adopted a 2 year old black lab about 7 weeks ago. He is gorgeous, amazing, divine and we are all smitten with him! We have three young children under 4 and he has the patience of a saint. His indoor "manners" are impeccable (no going upstairs, no begging, no getting on sofa, lets children climb all over him).
However, his outdoor behaviour was less impressive. He could not walk to heal (pulled my arm off and pulled the buggy over) and his recall was selective.
I went to a local dog trainer to seek advise and was told it would take about 6 months of intensive work at home to sort out his bad habits.
Selfishly this just wasn't realistic given the children so I asked if the trainer could do it and he said he could in about 4 weeks.
Naively, I signed him up for a 4 week intensive training "regime".
I collected my dog today.
He is skeletal (I know this can happen in kennels), he has raw testicles and ears and his spirit is gone. Distressed by his distress, I took him to the vet who says he has raw skin from lying on concrete and he has been given anti inflamatories and been put on antibiotics.
The guilt I feel is indescribable as I never thought that this was what I signed up to but I am desperate to contact the trainer and express how angry and upset we are and the obvious distress and discomfort that this dog has been under. I live 10 minutes away - surely the should have called (I spoke to them weekly to get an update on progress and all was "great").
I have never had a dog before - please can I have guidance as to whether this is normal from kennels or whether I should make a complaint.
Any suggestions really welcomed :(