williamina - I had just posted about the episode I had watched and my perception of it (which I thought was the purpose of this sub-forum?) when Creighton chose to reply with a completely OTP rant about 'bloody whingers and ungrateful sods' and 'wiping tenants' backsides for them'.
Creighton seems to regard her former clients as the enemy, and (deliberately?) and repeatedly missed the point that it was wrong of the female officer to accuse that black guy being evicted of fraud, without checking her facts, and then offer no proper apology.
Also NOBODY is suggesting that they should provide 'handholding, cuddles, tea and crumpets' and that the Housing Officers should 'grovel'. What rubbish. All I am suggesting is that they should talk to their clients like equal human beings, not like children or criminals. It is often just a matter of tone of voice and vocabulary. I don't see how addressing them in an appropriate way would take up any more of the HO's time.
If a member of another profession (eg doctor, teacher) spoke about their clientele like that people would be horrified and rightly so. But she is apparently 'just telling it like it is' .... right . I'd gently suggest that perhaps she is unsuited a role dealing with the public, as she appears to find it too stressful.
Just telling it like it is!