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Teenagers

Parenting teenagers has its ups and downs. Get advice from Mumsnetters here.

How to get on child’s iPhone without password or deleting the photos?

42 replies

SullysBabyMama · 11/07/2023 12:52

My 13 year old daughter confided in me that she has taken and sent indecent photos on Snapchat.
She had a history of this and police/school/family support worker became involved recently when I begged them all for help.
She doesn’t usually have a phone but every 6 months or so I attempt to wean her onto a small amount of phone usage in the hope she is mature enough now to realise how dangerous and inappropriate it is.
The school and family support worker are very much of the attitude that this is a silly mistake and she’s learned her lesson, however much I tell them she has been doing this type of thing for years, literally on the sofa next to me, this was on a family camping trip away so must have been in the toilets/changing rooms as we stayed in a tent! Different boys.
In order to show the family support worker and school that she has done it again, since they have been involved and beg them not to close the case and leave us be without any help or support I really need to get onto her iPhone or Snapchat app so I can show them/say I have actually them.
She has changed the password to the phone and I cannot guess it or force her to open it. I have contacted Apple who can reset the phone but that will delete the photos. Her phone is not backed up on the family iCloud.
I have tried to log into Snapchat using her phone number, email address and Apple ID email address and they all say no account is registered with those details.
I am hoping someone knows a way to hack onto the phone or Snapchat app?
Or knows more about tech than me, maybe I am missing another way.

OP posts:
user1492771818 · 11/07/2023 13:00

You can't.

daffodilandtulip · 11/07/2023 13:01

Doesn't Snapchat delete once sent? (That's my knowledge limit, I'm 👵🏻)

Rollergirl11 · 11/07/2023 13:05

I don’t know how you can. But just to say that if the photos have been taken/sent in Snapchat they won’t necessarily be in her camera roll on her phone unless she has specifically saved them. And they won’t even appear in the chat within Snapchat unless her or the recipient have saved them.

SullysBabyMama · 11/07/2023 13:07

Oh so the photos sent on Snapchat won’t be on her own camera roll? If they are not saved on Snapchat or in her own phone, why would she change the password so I can’t see what is no longer there to see?

OP posts:
Throwawayme · 11/07/2023 13:08

You can't. Just take the phone off her.

Ohhelpicantthinkofaname · 11/07/2023 13:08

Unless she saved the snap chat photos they won’t be there anymore.

unfortunately many teenagers do this sort of idiotic thing and then live to regret it. For me it would be no more phone use until they can prove they have matured. Part of that would be sharing what she’s done with the appropriate authorities and allowing you to closely monitor her phone use once allowed it again. If she won’t then no phone, ever.

Pkhsvd · 11/07/2023 13:09

Why won’t they believe you if you just tell them?

Ohhelpicantthinkofaname · 11/07/2023 13:09

SullysBabyMama · 11/07/2023 13:07

Oh so the photos sent on Snapchat won’t be on her own camera roll? If they are not saved on Snapchat or in her own phone, why would she change the password so I can’t see what is no longer there to see?

Because she’s a teenager and doesn’t want her mum snooping around in her phone?

but due to how she’s acted she’ll have to put up with it for the time being at least. If she won’t give you access then she can’t have it back. Simple.

BoohooWoohoo · 11/07/2023 13:14

SullysBabyMama · 11/07/2023 13:07

Oh so the photos sent on Snapchat won’t be on her own camera roll? If they are not saved on Snapchat or in her own phone, why would she change the password so I can’t see what is no longer there to see?

Maybe she doesn't want you to see who she's sending snaps to or to see snaps and messages before she gets a chance to look. so if you log in and a there's a dick pic then there's a high probability that it's a person that she sends pics to.

There is an area of Snapchat where you can save pics but the default is set to disappear after you send.

SullysBabyMama · 11/07/2023 13:28

Pkhsvd · 11/07/2023 13:09

Why won’t they believe you if you just tell them?

To the pastoral at school and family support worker who is supposed to be talking to her about this, she is saying it was a one off silly mistake and she’s learned her lesson and she didn’t want to but was coerced.
However I am telling them that this just isn’t the case, it’s happened with at least 3 separate people that I know about, this Snap is a 4th person, and the messages I have seen she is the instigator.
I will of course not let her have access to the phone again for a very, very long time, however right now they want to sign off their report as solved and don’t seem to believe me that she is not sorry or regretful and it Will definitely happen again.
At home she is arguing with me that it’s completely normal for a teenager and not dangerous, and I need to stay out of her business.
We have never had any input from support workers etc before, and I did expect them to believe me and not my daughter, but that isn’t the case unfortunately.

OP posts:
areyouhavinglaugh · 11/07/2023 13:29

Take her phone off her
Delete reset and set up a screen time passcode so she can't change the settings, passcode, or use Snapchat or down load any apps without your permission. Or even use safari

I just did this on my dc I pad it's really easy to do.

unfortunateevents · 11/07/2023 13:30

Just take the phone away from her? I don't really understand the issue if you say she doesn't normally have a phone anyway but that you keep trying to wean her back onto it in the hope that she realises how dangerous it is? If she has been sending these pictures for years (which is pretty shocking given that she is only 13 now) and you keep giving her the opportunity to do it again why is she going to learn from that? Why not just tell her she is not Getting the phone back until she at least tells you what the current password is?

Ohhelpicantthinkofaname · 11/07/2023 13:34

When she does get her phone back reset it and put it on family sharing with you as head of the family. She will need your permission to download anything so won’t be able to sneakily snap chat anyone as she won’t be able to download snap chat.

FatAgainItsLettuceTime · 11/07/2023 13:45

Is it a password or does she have thumb/face biometric lock? If it's the latter then you could unlock it when she's asleep.

Moral and ethical arguments on whether it's right to do are for you to work through.

Does she ever access her iCloud/apple account on her computer? If yes her password may be saved to her computer internet browser.

If you fog up the phone screen, can you see oil marks on the screen where she has repeatedly pressed the same letters/numbers/shape for the password. That might give you a hint on what password she's chosen.

If you get past this then you really need to do a better job of sorting parental controls on that phone. If you have an iPhone too then you can set up your DDs as being part of your family, and can control pretty much all aspects including preventing her from changing the device password without you approving it and entering your password.

Qilin · 11/07/2023 13:58

daffodilandtulip · 11/07/2023 13:01

Doesn't Snapchat delete once sent? (That's my knowledge limit, I'm 👵🏻)

It depends in their individual settings.

ChronicNameChanging · 11/07/2023 14:02

A child instigating and sending nudes should be raising all kinds of red flags and for the possibility she's been abused. I'm shocked the people who are supposed to spot these red flags are being so dismissive and calling it a one off. It's not safe regardless and she clearly should not be weaned on to smart phone usage, but i would want to be sure she's not sending her photos to adults as well as peers.

You as the parent know your child has done this a few times already, did you not take time to find out the way around the phone and how to access it and apps should she do this again?

This really isn't healthy behaviour and you saying she's instigated it all over the last few years and support workers think it's only once is concerning. Does she have any diagnosis or is she attending any therapy to learn the root of what started it all? Did anything bug change in her life? It could be something that doesn't seem big to you but to a child is, like a parent meeting someone new and blending/extending/moving etc?

BonjourCrisette · 11/07/2023 14:06

I think you need to make access to her phone a condition of having one at all. But a phone-free period for a while may make sense. Don't give it back unless she is prepared to have you accessing it whenever you choose. I told DD when she got a phone that this was the condition and that she could not install anything without asking me. In fact, I had also set up parental controls, but she didn't know that and I wanted to know that she would always ask me and we could have a conversation about risks/benefits when she wanted something. She still asks me most of the time, and she is almost 17 now.

Rollergirl11 · 11/07/2023 14:10

With regards to support workers/school wanting to sign off I would put it in writing that you very much don’t agree that this is resolved and that they have a duty of care to your DD and if they go ahead and sign off without your agreement you will take it further.

SullysBabyMama · 11/07/2023 14:12

I do actually have every single thing people have suggested set up on the iPhone already, and she has still managed a way around this.
She was able to download Snapchat despite parental controls as it had been downloaded in the past (before these issues) and I did immediately tell her that wasn’t a safe app for a child and delete it, but she says apps only require parents permission the first time.
I have taken the phone away from her and have no intention of giving it back ever at this point tbh. However the support worker is pushing for me to give it to her back and also to only search it if I have reason to be concerned as she deserves privacy! I am beyond concerned for my daughter!

OP posts:
SullysBabyMama · 11/07/2023 14:17

I begged for the support worker to be allocated to my daughter and chased safeguarding at school to the point that the police went to school with no warning as school did not reply to emails or phone calls about this.
From my understanding the support worker is supposed to write a report outlining what help my daughter needs and then that can be arranged. She clearly needs some therapy and work around the dangers of this for a start.
However the support worker has said that my daughter does not seem to have any mental health issues and this behaviour was a mistake and she doesn’t believe that it will happen again. I have insisted that despite my best efforts it will definitely happen again.

OP posts:
Rollergirl11 · 11/07/2023 14:59

Which authority has provided the support worker? Is she qualified to determine if your DD has any mental health issues? Who will be reading and actioning the report that she is writing?

A healthy and happy 13 year old would not be compelled to do this repeatedly. She clearly craves the attention and validation that sending this dangerous content brings her. You need to building her self esteem and I would say that she urgently needs some talking therapy. Do you think she would engage?

SullysBabyMama · 11/07/2023 15:19

The police made a referral to children’s services I would assume, they phoned me a day or two later and on this phone call they said they felt she was not in danger as she didn’t have her phone and it was the first occurrence. I said we desperately needed help and told them the backstory and they referred her or provided this lady. She told me her title was “family support worker”.

I have repeated constantly that she clearly is seeking validating and this is a self-esteem issue and that she is vulnerable despite not seeming to be on first appearances, as I agree, this isn’t healthy behaviour. I have asked for support as to how I can help my daughter build her self-esteem and the worker said she was involved to support my daughter but would “meet with me if I felt I had anything I could add to the report”. She sent me an internet page on “Teenage Development” “understanding your teenagers brain”.

My daughter is very much against engaging and so is actually saying exactly what they want to hear so they go away.
I do feel bad that I am asking for valuable resources like therapy for her when she is not engaging and there is somebody else who will, but at some point surely she will get tired of the pretending and let some truth out.

OP posts:
BoohooWoohoo · 11/07/2023 16:33

If you do get on her phone, make sure you have another phone handy. Apps like Snapchat can be set to delete any messages so if you don't photograph or record your DD's phone while looking, you will have no proof because the evidence will disappear.

BonjourCrisette · 11/07/2023 17:18

Glad to hear you took the phone away. I think that is the right thing to do. I'm sorry these people are letting you down. I'd be complaining to someone in your shoes, I think. Yes, privacy, but sometimes that needs to be overridden in favour of safety IMO. 13 is far too young for unrestricted and unsupervised access to everything the internet holds and your daughter has absolutely proven that she doesn't understand the dangers.

Froggiebobbie · 11/07/2023 17:56

My DD is the same age as yours and this breaks my heart. I’m glad you took the phone away, and I wouldn’t give it back to her for a very long time, I would probably be scared to ever give it back tbh, I would be cautious until she’s 18. She needs to show that she is using social media appropriately, and from what you’ve said there’s no doubt it will happen again if she is given free rein using the internet unsupervised or unmonitored. I would no longer trust her with social media. You really need to get to the bottom of the reasons why she feels the need to instigate and send inappropriate pictures, could there be any trauma or self esteem issues ect that’s causing her to need validation? I would go to the GP and ask for a referral to CAMHS.

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