well I was in store anyway (returning about 5 dresses I'd bought which weren't right for me) so asked about the personal shopper service. The assistant took me to the personal shopper lounge and I was lucky to be able to see a personal shopper straight away.
She first of all took some details, name, address, date of birth (you don't have to give this), size top half and bottom half, the colours you normally go for and what you are after (in my case something to wear to a wedding, either a dress or a trouser and top combo). She then told me, looking at my complexion that I would suit autumnal shades.
Oh, she also asked if I had any, IMO problem areas.
I then was asked if I would like something to drink, then sat back and drank my tea and read some magazines while she went and picked out a more than a few different things for me to try on.
Now, every single thing she brought out suited my shape, I have been so fed up with picking things up, trying them on and them not fitting over my generous hips and thighs. She obviously knows her stuff. She also brought out matching or co-ordinating jewellery, bags and shoes for me to try with it.
Generally appointments last for 90 minutes and she told me that you are under absolutely no obligation to buy anything and she is not on commission. I genuinely felt under no pressure at all, I just really enjoyed the experience of getting to try on outfits that actually suited and fitted me